Shing Kai Lim
Senior Client Advisor
Singapore
Summary
Experienced and results-oriented Store Manager with eight years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and clients satisfaction.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Client Advisor
Giorgio Armani Singapore Pte. Ltd.
11.2023 - Current
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Store Manager
Valentino JPO
09.2022 - 10.2023
- Managed storefront - related services, including repairs and enhancement, to improve overall clientele experience
- Scheduled, trained, and mentored 7 employees, using feedback to improved onboarding effectiveness
- Assigned employees to shifts and departments and evaluated their performance 4 times a year
- Monitored inventory levels to re-stock customer favorite's and trending items
- Increasing sales revenue by 17%
- Recognized and rewarded exceptional employees, improving employee retention by 38%
- Collaborated with Visual Merchandise Manager to execute visual merchandising display to increase daily sales
- Recruited and hired 2 associates, providing coaching, guidance and feedback regarding sales strategies and customer care
Store Manager
Hugo Boss JPO
10.2021 - 07.2022
- Communicated with unsatisfied customer, providing logical and quick solution to increase customer satisfaction
- Updated store policies based on customer survey
- Increasing customer satisfaction
- Fostered a positive work environment by working alongside employees each month to lead by example and encourage work ethic and communication with associate, increasing retention by 31%
- Supervised store operation, including opening and closing, security, inventory management, employee schedule and timecard
- Authorized clearance sales and store-wide discounts per cooperate communication and tracked financials on merchandise inventory
Store Manager
Gucci JPO
09.2015 - 08.2020
- Hired, trained, and developed employees for various positions throughout the store
- Created and administered semi-annual performance reviews to a team of 13 employees
- Monitoring sales figures against forecasts, analyzing and interpreting trends and capitalizing on data to maximize sales and profit
- Preparing sales tracking report as per the requirement of the organization and in a timely manner
- Motivated staff to create a clean, enjoyable environment with appropriate product availability
- Performs other related duties as required
Supervisor
Gucci Paragon
10.2006 - 09.2015
- Supervising and coordinate staff activities
- Maintaining sufficient inventory and ordering merchandise
- Prepare and makes bank deposit
- Open and closes the store by performing duties such as placing and removing signage, opening and closing tills, unlocking and securing the stores
- Maintain the cleanliness of the store by ensuring that maintenance duties are completed and performing duties such as arranging and dusting products as required
Junior Sales Associate
Club 21
09.2004 - 08.2006
- Consulted with customers to determine needs, asses personal style, and find best fit items
- Provided information and advice on current trend and recommended accessories to match purchases
- Helped customers to select pieces and brought additional sizes
- Merchandise display according to corporate instruction
- Restocked racks, prepared for sales, and organizing sales floor
Education
Diploma - Hotel Management
Stamford College
01.2001 - 12.2002
Foundation - Business Study
Inti College
01.2000 - 12.2000
Skills
- Flexible Problem-Solving
- Effective Under Pressure
- Collaborative Team Engagement
- Customer Support Expertise
- Experienced in Software Utilization
- Team Leadership
Personal Information
- Place of Birth: Sarawak
- Date of Birth: 08/26/80
- Gender: Male
- Nationality: Malaysian
- Driving License: D
- Marital Status: Married
References
Simon Chua
( Chief Operating Officer for SUNS, former Retail Manager for Valentino)
+6590492359
Timeline
Senior Client Advisor
Giorgio Armani Singapore Pte. Ltd.
11.2023 - Current
Store Manager
Valentino JPO
09.2022 - 10.2023
Store Manager
Hugo Boss JPO
10.2021 - 07.2022
Store Manager
Gucci JPO
09.2015 - 08.2020
Supervisor
Gucci Paragon
10.2006 - 09.2015
Junior Sales Associate
Club 21
09.2004 - 08.2006
Diploma - Hotel Management
Stamford College
01.2001 - 12.2002
Foundation - Business Study
Inti College
01.2000 - 12.2000
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