SHIEW MING KONG
CASINO CONTRACT DEALER
KELANTAN
Summary
I am an experienced administrative professional with a proven track record of managing complex projects and teams. With expertise in customer service, patient care, and medical terminology, I have successfully streamlined processes and improved efficiencies in hospital environments. My skills include scheduling and appointment management, data collection and analysis, and purchasing and inventory management. With strong communication and interpersonal skills, I work effectively with cross-functional teams and stakeholders to achieve business objectives. Additionally, I am proficient in Microsoft Office and have basic skills in Adobe Photoshop.
Overview
8
8
years of professional experience
Work History
CASINO CONTRACT DEALER
GENTING MALAYSIA BERHAD
06.2023 - Current
- Proficient in dealing casino game.
- Skilled in enforcing gaming regulations, maintaining accuracy and integrity in all transactions.
SENIOR PATIENT SERVICE ASSOCIATE
PEOPLE ADVANTAGE SDN BHD, SINGAPORE GENERAL HOSPITAL,SINGAPORE
10.2018 - 08.2022
- Provided quality administrative support to patients and families, including registration and billing, payment/deposit collection, appointment scheduling, and financial counseling.
- Demonstrated strong organizational and time management skills, ensuring efficient and effective handling of administrative tasks and duties.
- Collaborated with medical professionals and colleagues to coordinate patient care and ensure the smooth operation of the department.
- Coordinated with other departments to ensure timely and accurate processing of patient records and medical documents.
- Trained and mentored new staff members on administrative procedures and hospital protocols.
GUEST SERVICE AGENT
CE LA VI SINGAPORE, ICONIC LOCATION SINGAPORE PTE. LTD. , SINGAPORE
07.2017 - 09.2018
- Delivered premium food and beverage service to guests, while working at a high-end venue in Marina Bay Sands.
- Investigated and resolved guest challenges, ensuring satisfaction and loyalty.
- Educated guests on promotions, spirits and wines to help them make informed purchasing decisions.
- Conducted cash collection and maintained accurate financial records.
PURCHASER
HALAMAN GROUP SDN BHD, MALAYSIA
09.2015 - 07.2017
- Coordinated and supervised various projects, ensuring timely completion and high-quality results.
- Coordinated and supervised various projects, ensuring timely completion and high-quality results.
- Demonstrated strong leadership and teamwork skills, collaborating with colleagues and staff to achieve shared goals and objectives.
- Conducted on-site evaluations and monitoring, ensuring compliance with project specifications and requirements.
- Prepared and maintained detailed project reports and documentation.
- Assisted the supervisor in new staff training and development.
ASISTANT SUPERVISOR (PART TIME)
CHIMERA EVENT SDN BHD, MALAYSIA
09.2015 - 07.2017
- Coordinated and supervised various projects, ensuring timely completion and high-quality results.
- Demonstrated strong leadership and teamwork skills, collaborating with colleagues and staff to achieve shared goals and objectives.
- Conducted on-site evaluations and monitoring, ensuring compliance with project specifications and requirements.
- Prepared and maintained detailed project reports and documentation.
- Assisted the supervisor in new staff training and development.
Education
DIPLOMA IN MANAGEMENT -
MSU COLLEGE @ KOTA BHARU, KELANTAN
04.2001 -
Skills
Administrative and clerical tasks
Customer service and patient care
Scheduling and appointment management
Data collection and analysis
Inventory management and purchasing
Adobe photoshop
Proficient in HTML
Timeline
CASINO CONTRACT DEALER
GENTING MALAYSIA BERHAD
06.2023 - Current
SENIOR PATIENT SERVICE ASSOCIATE
PEOPLE ADVANTAGE SDN BHD, SINGAPORE GENERAL HOSPITAL,SINGAPORE
10.2018 - 08.2022
GUEST SERVICE AGENT
CE LA VI SINGAPORE, ICONIC LOCATION SINGAPORE PTE. LTD. , SINGAPORE
07.2017 - 09.2018
PURCHASER
HALAMAN GROUP SDN BHD, MALAYSIA
09.2015 - 07.2017
ASISTANT SUPERVISOR (PART TIME)
CHIMERA EVENT SDN BHD, MALAYSIA
09.2015 - 07.2017
DIPLOMA IN MANAGEMENT -
MSU COLLEGE @ KOTA BHARU, KELANTAN
04.2001 -