SHIERLEY CHUAH HOOI MAY
CHIEF NURSE
KUALA LUMPUR,Kuala Lumpur
Summary
Adaptable Chief Nurse possessing 5 years of extensive experience in management setting and 6 years in hospital critical care setting. Dynamic and educated with clear articulation and communication skills. Represents nursing department to senior management and delivers quality nursing management. Talented at proactively addressing problematic situations in stressful settings and resolving disputes fairly.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
6
6
Languages
Work History
Chief Nurse
Esther Postpartum Care Sdn Bhd
KUALA LUMPUR, Kuala Lumpur
01.2023 - 02.2024
- Developed and delivered training programs for nursing staff to enhance their skills and knowledge.
- Promoted a culture of open communication among staff members which resulted in better teamwork across units.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Contributed to organizational strategic planning by providing insight into nursing care trends and identifying opportunities for growth within the department.
- Demonstrated commitment to continuous learning through participation in relevant conferences, workshops, and seminars related to nursing leadership trends or issues impacting the field at large.
- Evaluated new medical equipment before purchase ensuring that it meets regulatory requirements as well as being compatible with existing infrastructure.
- Implemented innovative strategies to reduce community acquired infections, resulting in improved client outcomes.
- Streamlined processes to improve efficiency in daily nursing operations, reducing overtime hours required by staff members.
- Conducted ongoing performance evaluations for nursing staff members, identifying areas for improvement and providing constructive feedback to enhance overall team effectiveness.
- Established strong relationships with doctors and other healthcare professionals for optimal collaboration and client care coordination.
- Led a team of nurses in providing exceptional client care, resulting in increased patient satisfaction scores.
- Supervised scheduling and staffing decisions to ensure adequate coverage on all shifts while minimizing employee burnout rates.
- Managed department budget effectively, reducing costs while maintaining high-quality client care standards.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex clients.
- Developed and implemented new nursing protocols to improve client outcomes while minimizing errors.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every client.
- Designed and implemented standards of care for nursing and client care.
- Investigated and reported all incidents per centre policies.
- Investigated and resolved issues affecting centre operations and client care.
- Educated family members and caregivers on client care instructions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping client regain or improve coping abilities.
Assistant Chief Nurse
Esther Postpartum Care Sdn Bhd
KUALA LUMPUR, Kuala Lumpur
06.2022 - 12.2022
- Evaluated performance metrics to identify areas for improvement in department processes and procedures.
- Coordinated emergency response efforts during critical incidents, ensuring timely intervention and appropriate resource allocation.
- Developed policies that supported a culture of continuous quality improvement within the nursing team.
- Increased client safety through consistent adherence to infection control protocols and procedures.
- Facilitated clear communication between nursing staff, doctors, and administrators to ensure seamless coordination of care.
- Boosted employee retention rates by promoting a positive work culture within the nursing team.
- Participated in strategic planning initiatives to align nursing department goals with overall organizational objectives.
- Streamlined workflow for nursing staff by developing efficient scheduling systems.
- Improved client satisfaction scores with active listening and prompt resolution of concerns.
- Developed policies and procedures for effective centre management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Nurse Manager
Amaby Parenting And Confinement Care
Puchong, Kuala Lumpur
01.2022 - 05.2022
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Championed continuous learning among staff members, organizing regular educational workshops and seminars.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Participated in marketing initiatives boost sales in company
Care Manager
Managedcare Sdn Bhd
KUALA LUMPUR, Kuala Lumpur
06.2019 - 08.2021
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Evaluated program effectiveness using quality indicators such as patient satisfaction surveys and outcome measures data analysis results.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Enhanced patient care by developing and implementing individualized care plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained detailed records in compliance with agency standards and regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Diploma In Nursing - Nursing
Tun Tan Cheng Lock College of Nursing
Assunta Hospital, PJ 07.2010 - 06.2013
Professional Practice In Nursing - Nursing
Segi College
Kuala Lumpur 04.2019 - 12.2021
Skills
Clinical Leadership
undefinedAccomplishments
- Documented and resolved clients' grievances and complaints which led to retention of clients.
- Collaborated with team of app developer in the development of super healthcare one stop care platform.
- Supervised team of 12-20 staff members.
Certification
Licensed Registered Nurse
Timeline
Licensed Registered Nurse
12-2024
Chief Nurse
Esther Postpartum Care Sdn Bhd
01.2023 - 02.2024
Assistant Chief Nurse
Esther Postpartum Care Sdn Bhd
06.2022 - 12.2022
Nurse Manager
Amaby Parenting And Confinement Care
01.2022 - 05.2022
Care Manager
Managedcare Sdn Bhd
06.2019 - 08.2021
Professional Practice In Nursing - Nursing
Segi College
04.2019 - 12.2021
Diploma In Nursing - Nursing
Tun Tan Cheng Lock College of Nursing
07.2010 - 06.2013
Certified ACLS
Certified BLS
Certified Advanced Care Planner
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