NUR RASHIDAH MOHAMED RAIHAN

With 18 years of diverse work experience as both a freelancer and full-time employee, I possess a unique skill set that combines a passion for marketing with expertise in information technology. Throughout my career, I consistently achieve success across various sectors and industries by harnessing the power of marketing and technology to drive positive change and deliver successful outcomes. Recognized for innovative thinking and unwavering commitment to excellence, my specialization lies in creating impactful marketing strategies and leveraging technology for business success. Thriving on challenges, I have a proven track record of making the impossible happen. As an enthusiastic Sr Marketing & Sales Specialist, I excel at collaborating with colleagues and customers from all backgrounds. A natural team builder and clear communicator, I am equipped with strong problem-solving and planning skills.

• PERBADANAN KEMAJUAN PERTANIAN SELANGOR (PKPS), 10/01/20, Present
• Successfully drove profitable income for Selangor Fruit Valley (SFV) after the pandemic to achieve 6x more than in 2021 due to total reform to its operation.
• Achieved a record-breaking number of visitors to SFV since 2018, which has more than tripled under my management.
• Strategized and initiated successful collaboration with multiple tourism organizations, GLCs, corporate customers, Menteri Besar Incorporated (MBI), and PBTs to promote EHSAN products under PKPS.
• Adopted the usage of digitalization within marketing operations such as social media usage and AI Use Cases.
• Overseeing the planning, managing, and supervising of the Jelajah Ehsan Rakyat (JER) and Ehsan Mart retail shop since 09/01/22 all around Selangor.
• AT&T WORLDWIDE NETWORKS (M) SB and DXC Technology, 12/01/08, 04/01/19
• Accomplished green SLA and above 90% results for Asset Management throughout the contract tenure with clients.
• Achieved standard accuracy, structured and systemized full regulatory and compliance on overall configuration management infrastructure and environment of CI along the signed service terms.
• Standardized audit process and procedures for all engineers and lead to follow and managed to avoid major issues and escalation in task completion.
• Established and maintained integrity and control of system components and elements throughout the project or service life cycle and during ongoing operation management of an ICT unit.
• Contributed cost-effectively and efficiently during the development of the extensive configuration management process changes or migration.
• RICOH Malaysia SDN. BHD., 07/01/07, 11/01/08
• Established a focal point for marketing planning and marketing records thus increasing productivity.
• Produced record-high marketing campaign response rates and execute successful product launches.
• Developed, conceptualize, and executed marketing campaigns that build memorable brands.
• Achieved 100% completion on reporting and analysis for sales and marketing results for top management reports.
• Managed to successfully drive events and marketing promotion for a sales executive to make sure the company maintain good profits and improved corporate image.
• PROTON EDAR SDN. BHD., 09/01/06, 06/01/07
• Delivered a consistent result in telemarketing call volume within customer needs in maintaining good sales and service quality assurance also top of performance.
• Achieved a successful event as coordinator for customer and internal company team.
• Avoided any major complaints from the customer during the before and after-sales services.