SHERMAINE YAP SHIN MEI
Reception / Hostess
Kuala Lumpur
Summary
Experienced and adaptable restaurant professional with a diverse background in customer service, food preparation, and team leadership. Adept at multitasking, time management, and communication. Proven ability to learn new tasks quickly, thrive under pressure, and collaborate seamlessly within a team. Seeking to leverage expertise in a dynamic environment while continuously expanding knowledge and skills in the food and beverage industry.
Overview
8
8
years of professional experience
4
4
Languages
Work History
CASHIER, SERVICE CREW
KIRAKU JAPANESE RESTAURANT
02.2017 - 12.2018
- Welcome customer in warm, friendly and polite manner, providing effective solutions to resolve issues and maintain excellent customer satisfaction
- Greeted new customer, answer initial questions and took drink orders
- Serving each guest with sincere, positive and enthusiastic attitude
- Processed cash, credit card payments using POS terminals
- Do banking and send report daily
- Able to do opening and closing alone
RESTAURANT WAITRESS
FONG LYE TAIWANESE RESTAURANT
12.2018 - 09.2021
- Thoroughly hand-washed glassware
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
- Maintained safe hygiene and food handling standards for full compliance
- Maintained clean, presentable and organised Front of House (FOH) by conducting deep cleans on tables, chairs, bars and floors after use and in one with cleaning schedules
TRAINEE BARTENDER
SKY LOUNGE & HAVANA DINING
09.2021 - 12.2021
- Received orders from wait staff and delivered beverages to guests
- Demonstrated full knowledge of all menu items, contents and preparation method to provide suggestions based on customer preference
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously
- Washed and rinsed glasses, plates and utensils to maintain hygiene standards
- Arranged glasses to maintain organisation and attractive displays
WAITRESS & HOSTESS
TAKA & USHI OMAKASE
01.2022 - 12.2022
- Company Overview: Located at St Regis Hotel
- Proactively engaged with guests to confirm satisfaction with service, food and drinks
- Reviewed and learn menu changes to provide up-to-date information to guests and recommend dishes based on requirements
- Instructed staff to keep waiting and dining areas clean and tidy to maintain exceptional industry reputation
- Conducted general administration duties by taking reservations, responding to email enquiries and answering external call
SENIOR HOSTESS
SUSHI KAZU
01.2023 - 02.2023
- Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls
- Informed guests of name of server to facilitate smooth handoff to service staff
- Inspected restrooms periodically to enforce maintenance of cleanliness standards
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers
- Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts
SENIOR HOSTESS
SURU OMAKASE & AO OMAKASE
03.2023 - 08.2023
- Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls
- Informed guests of name of server to facilitate smooth handoff to service staff
- Inspected restrooms periodically to enforce maintenance of cleanliness standards
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers
- Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts
SENIOR HOSTESS
NOBU KUALA LUMPUR
08.2023 - Current
- Company Overview: Located at Four Season Hotel
- Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls
- Informed guests of name of server to facilitate smooth handover to service staff
- Inspected hostess podium periodically to enforce maintenance of cleanliness standards
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers
- Located at Four Season Hotel
- Streamlined reservations process for increased guest satisfaction and return visits.
- Implemented new table management system, resulting in reduced wait times for guests during busy periods.
- Enhanced guest experience by providing personalized and efficient seating arrangements.
- Constantly communicated with kitchen staff about reservation numbers, ensuring adequate preparation for anticipated guest counts.
- Trained new host staff to ensure seamless integration and adherence to company standards.
- Maintained a clean and inviting entrance area, contributing to an overall positive first impression for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
SMK DATO IBRAHIM YACOOB
JALAN IPOH, BATU 5Skills
- communication
- team leadership
- multitasking
- time management
- Reservation management
- Social media promotion
- Customer service
- Guest seating
- Table setting arrangements
- Calm demeanor
- Teamwork
- Warm and friendly
Personal Information
- Place of Birth: Wilayah Persekutuan
- Date of Birth: 01/21/99
- Nationality: Chinese
Timeline
SENIOR HOSTESS
NOBU KUALA LUMPUR
08.2023 - Current
SENIOR HOSTESS
SURU OMAKASE & AO OMAKASE
03.2023 - 08.2023
SENIOR HOSTESS
SUSHI KAZU
01.2023 - 02.2023
WAITRESS & HOSTESS
TAKA & USHI OMAKASE
01.2022 - 12.2022
TRAINEE BARTENDER
SKY LOUNGE & HAVANA DINING
09.2021 - 12.2021
RESTAURANT WAITRESS
FONG LYE TAIWANESE RESTAURANT
12.2018 - 09.2021
CASHIER, SERVICE CREW
KIRAKU JAPANESE RESTAURANT
02.2017 - 12.2018
SMK DATO IBRAHIM YACOOB
Similar Profiles
Jarious ThakJarious Thak
Server at Kiraku Sushi And RamenServer at Kiraku Sushi And Ramen
Jarious ThakJarious Thak
Server at Kiraku Sushi And RamenServer at Kiraku Sushi And Ramen
Mateus CostaMateus Costa
Server at Kiraku Ramen & SushiServer at Kiraku Ramen & Sushi
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS