Sherlin Voo
Excellence Expert
Kuala Lumpur
Summary
To acquire knowledge and experience while participating as a team member in a dynamic work environment to serve the organization with sheer determination and commitment. To obtain a challenging position that compliments in a developing organization and enhance the competencies and knowledge growth of career graph.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Payroll Excellence Expert
Nokia Solution & Networks
Kuala Lumpur, 14
07.2024 - Current
- Self-motivated with a strong sense of personal responsibility and accountability for outcomes.
- Demonstrated ability to learn quickly and adapt to new systems and environments with ease.
- Proven track record of working effectively both independently and as part of a collaborative team.
- Reviewed and analyzed payroll processes to identify inefficiencies and successfully recommended improvements, driving operational efficiency.
- Automated manual processes such as positive time management claims and consolidated transactions into a single tool for streamlined operations.
- Developed and maintained standardized payroll procedures, ensuring consistency, accuracy, and compliance across all payroll cycles.
- Ensured full compliance with tax laws, labor regulations, and other legal requirements, consistently keeping processes up-to-date with changing legislation.
- Collaborated with legal and finance teams to ensure payroll systems reflected the latest compliance standards.
- Shared expertise in payroll systems and software with the team, leading knowledge-sharing meetings to enhance overall capabilities and performance.
- Acted as a liaison between payroll and other departments (HR, Finance, Legal), ensuring seamless integration of payroll processes with organizational functions.
- Implemented payroll dashboards, providing real-time insights into payroll performance using existing data for more informed decision-making.
- Led the adoption of new payroll systems, ensuring smooth transitions and minimal disruption during system upgrades or changes.
- Successfully completed payroll reconciliation for 6 countries: New Zealand, Cambodia, Sri Lanka, Taiwan, Hong Kong, and Indonesia, ensuring accurate and compliant payroll processing.
SENIOR PAYROLL ANALYST
Nokia Services and Networks Malaysia Sdn Bhd
04.2020 - 06.2024
- Managed Hong Kong and Taiwan payroll for approximately 450 employees with minimal supervision, achieving 100% timeliness and 99% accuracy.
- Successfully led payroll migration to new vendor, RAMCO Payroll Service Provider, ensuring seamless transition and minimal disruption.
- Experienced Senior Payroll Specialist with over 4 years of expertise in end-to-end payroll processing, specializing in payroll support for Taiwan and Hong Kong.
- Proficient in payroll vendor migration, compliance, and continuous improvement initiatives aimed at enhancing payroll accuracy and operational efficiency.
- Actively participated in payroll and HR projects, including process automation, vendor transitions, and policy updates, ensuring accurate and timely payroll for multinational teams.
- In-depth knowledge of Taiwan and Hong Kong payroll regulations, taxation, and compliance, with a proven ability to optimize payroll processes and workflows.
- Strong collaborator with payroll vendors, HR, and finance teams, ensuring seamless integration of payroll processes and delivery of reliable payroll solutions.
- Implemented process improvements that enhanced the accuracy of time-tracking systems across multiple locations.
- Conducted internal payroll audits, identifying discrepancies and errors to ensure timely and accurate employee payments.
- Reduced manual data entry errors by automating key payroll processes, improving accuracy and reliability of payroll records.
PAYROLL ANALYST
Schlumberger Procurement and Support Services Sdn Bhd
06.2016 - 03.2020
- In-charge of UAE payroll (approximately 1400) with minimum supervision and achieve 100% of timeliness and 99% of accuracy
- In-charged of China payroll (approximately 2100) with minimum supervision and achieve 100% of timeliness and 99.98% of accuracy
- Ensure bonus and overtime rate are maintained correctly in in-house applications by validating against the policies
- Ensure correct coding of all Pay Elements including taxability and admissible compensation to pension plan
- Ensure compliance with data privacy and relevant local legislation
- Work closely with Transaction Analyst to ensure proper record keeping and employees’ data impacting Payroll is efficiently and accurately captured and maintain in payroll system
- Work closely with IT Payroll Analyst on User Acceptance Testing (UAT) for new changes to ensure system are configured on time for payroll processing
- Perform all associated checks, variance analysis and reconciliations during pre-Payroll processing and ensure payroll final approval is obtained and salary is released within timeliness
- Automate system to calculate the bonus tax element to normal tax element if the employee has utilized bonus tax in a financial year
- Take initiative to resolve bank issues by requesting bank key from China Bank to avoid bank rejections and ensure proper record keeping
- Assist Employee Support Specialist on employees’ payroll related- queries
- Conduct knowledge sharing for payroll related, changes in policies to respective team members
- Continuous improve excel checking templates to increase accuracy and effectiveness and reduce non-productive time
- Achievements: Received Extra Mile Award by providing extra services on payroll related pertaining to maternity cases to HR Advisor, Design and develop an excel payroll reconciliation template that reduced payroll checking time to 50%, Standardized the agent bill template for whole China, Involve in End of Service Benefit for India and enhance the EOSB template, Create and revise 65 SWI documentation for China
HR workforce analyst cum share administrator
BP Business Service Center Asia Sdn Bhd
10.2014 - 12.2015
- Report to HR Workforce Team Lead
- HR Workforce Administration for Malaysia and Singapore: Support and work closely with Human Resource Advisor (HRA)
- Record employee information and perform all payroll related status changes such as exemptions, transfer, personnel changes and separations on SAP HR system
- Manage all aspects of leave of absence
- Enter and maintain accurate information in HRIS system and retrieve pertinent information retained for reporting purposes
- Develop, implement, administer and evaluate personnel and labor relations programs including performance appraisals, affirmative action and employment equity program
- Payroll Processing for Singapore: Process monthly payroll ensuring accuracy and timeliness of payroll checks for Singapore entity working with payroll vendor ADP
- Generate, review and analyze payroll reports and payroll account reconciliation
- Provide information to employees and managers on payroll matters, tax issues, benefit plans and collective agreement provisions
- Ensure that employee HR and payroll data are correctly reflected in the year end forms
- Respond to employee queries directly pertaining their questions on payroll
- Share Administration: Organize open enrollment for annual employee share plan for eligible employees and execute fund to vendor
- Effectively evaluate plans to ensure information given to employees is accurate
- Work closely with Tax department to ensure yearly tax filing and tax clearance for existing employee and leavers are accurate and compliance to statutory requirements
- Assist all employees with issues and concerns regarding their share packages, troubleshoot problems and serve as interface between employee and vendor
- Work closely with Accounting Departing to identify and reconcile any cost discrepancies to bank statement
- Assist leavers and existing employees on share selling and transferring
- Develop, document or maintain standards best practices or system usage procedures
- Identify daily process enhancement integration and implementations
- Exercise security surveillance over document processing, distribution, storage or archiving
- Achievements: Created Retirement Benefit template based on policy for yearly payment and easy reference, Created a share reporting template for Singapore employee tax reference
- Guide team members to use the report for employee tax clearance in Singapore
HR Payroll Administrator Cum Share Administrator
BP Asia Pacific Sdn Bhd
11.2012 - 09.2014
- Report to HR Manager
- Payroll Processing through working with payroll vendor ADP: Review time sheets, work charts, wage computation and other information to detect and reconcile payroll discrepancies
- Coordinate and monitor each pay period ensuring that the Union employees in Malaysia are paid correctly
- Arrange all payroll documents, enter the appropriate entries and employees overtime working hour; and sort them and send a final sorted payroll report to Payroll Lead for sign off
- Assist another payroll analyst in doing payroll checks for non-Union employees in Malaysia as well as for Singapore
- Cross check all the statutory accounts and submit all data related to statutory payment to statutory boards for Malaysia and Singapore
- Stay updated with the changes in tax and deduction law that apply to payroll process
- Ensure that employee HR and payroll data are correctly reflected in the year end forms for Malaysia and Singapore
- Respond to employee queries directly pertaining their questions on payroll
- Share Administration: Organize open enrollment for annual employee share plan for eligible employees and execute fund to vendor
- Effectively evaluate plans to ensure information given to employees is accurate
- Work closely with Tax department to ensure yearly tax filing and tax clearance for existing employee and leavers are accurate and compliance to statutory requirements
- Assist all employees with issues and concerns regarding their share packages, troubleshoot problems and serve as interface between employee and vendor
- Work closely with Accounting Departing to identify and reconcile any cost discrepancies to bank statement
- Assist leavers and existing employees on share selling and transferring
- Achievements: Take initiative to create Employers’ i-Akaun for Employee Provident Fund (Malaysia), Created a leaver listing to keep track share transaction and for tax return for Singapore and Malaysia
Education
Bachelor of Science - Actuarial Science
University Tunku Abdul Rahman
Kuala Lumpur, Wilayah Persekutuan 01.2023 - 10.2024
Diploma - Computer Science and Statistics
Tunku Abdul Rahman University College
Kuala Lumpur, Wilayah Persekutuan 05.2006 - 06.2008
Skills
Payroll Vendor Migration and Management
Continuous Improvement & Process Optimization
Automation
Payroll Reconciliation and Reporting
Cross-Functional Collaboration
Standard Payroll Processing
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Time management
Flexible and adaptable
Computer skills
Microsoft office
Timeline
Payroll Excellence Expert
Nokia Solution & Networks
07.2024 - Current
Bachelor of Science - Actuarial Science
University Tunku Abdul Rahman
01.2023 - 10.2024
SENIOR PAYROLL ANALYST
Nokia Services and Networks Malaysia Sdn Bhd
04.2020 - 06.2024
PAYROLL ANALYST
Schlumberger Procurement and Support Services Sdn Bhd
06.2016 - 03.2020
HR workforce analyst cum share administrator
BP Business Service Center Asia Sdn Bhd
10.2014 - 12.2015
HR Payroll Administrator Cum Share Administrator
BP Asia Pacific Sdn Bhd
11.2012 - 09.2014
Diploma - Computer Science and Statistics
Tunku Abdul Rahman University College
05.2006 - 06.2008
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