Fishing
ShenSeung Lim
Network Administrator
Ampang Jaya,Kuala Lumpur
Summary
Sr. Network Administrator with Specialization in FSI with over a decade of experience in delivering support in vast array of scope and ecosystems. Great believer in empathy and getting hands dirty. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Experienced in designing, implementing and maintaining infrastructures. . Well versed and attuned to Compliance, Security, Audit and Up-time per governance. At present, I am contemplating to be able to find and contribute in a more balance environment. There's no job too small nor too big for me, I love and enjoy teaching technology. My services is stamped with efficiency and enthusiasm. (+60) 123628070 | minuterain@gmail.com | Ampang Jaya, Kuala Lumpur
Overview
3
3
Certifications
14
14
years of professional experience
Work History
Field Engineer
e-Solutions
Alor Setar, Malaysia
01.2007 - 01.2009
- Specialization IT/Computer - Hardware Role Computer Hardware Engineer.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
Technical Manager
Lenovo Malaysia
Alor Setar, Kedah
06.2009 - 06.2011
- Lenovo Service Centre (Northern Malaysia Branch).
- Had the privilege with team to setup and manage Northern Service Centre for warranty services.
- Also carried on support contracts for clients from previous employment.
- Liaised between business and technology units to manage delivery schedules for applications.
Technology Specialist
Contractor Dell, HP, NEC Malaysia
10.2011 - 01.2018
- Specialization IT/Computer - Network/Systems/Security Role Network/System Engineer Position Level Manager Management and technical oversight of L1 and L2 Systems and Network escalations for Financial services Clients and government agencies.
- Assist in Organizing and planning nationwide deployments, support & PM for: : switching hardware and configuration.
- Server hardware and OS Layer support.
- Propriety Applications Support Responsibilities: -DEPLOYMENT : Systems upgrades and roll out for corporate environments, which ranges from server based products to end user work stations.
- SUPPORT: Actively involved in daily technical support activities where troubleshooting and diagnosing system/network failures.
- Responsible for properly communicating with clients and command center with given work scenarios.
- RECRUITMENT & TRAINING: Locate and develop strategic service partners in ITIL and technical aspects.
- Generally building up their character with encouragement.
- MANAGEMENT: In charge of managing logistics of spare part inventories and updating of reports for escalations; assist in inventory documentations and change documents.
Network Engineer
AIA
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
01.2018 - 12.2018
- Industry Banking / Financial Services Specialization IT/Computer - Network/System/Database Admin Role Network/System Engineer, Deploy and maintain functional networks (LAN, WLAN, VPN connections) Configure , administer & maintain Infrastructure Network over a range of Cisco gears with strengths in 2960x series, 3750 series, ASA series, WLCs, ESAs.
- Administering and troubleshooting over Security appliances as Cisco ESA, Cisco ASA Series, Cisco WLC, Prime & MSE, McAfee IPS, Juniper & Fortinet Firewalls, Arbor DDoS, AhnLab MDS & MTA.
- Ensure Network, WIFI and WAN within uptime SLA.
- Ownership of trouble tickets and real time reporting to stake holders.
- Discuss and share in scrum meetings on technical issues Create, oversee and test security measures (e.g.
- Access authentication and disaster recovery) Participate and Collaborate and facilitate communications with Developer's Team, Enterprise Team for designs, deployments.
- Monitor network performance and integrity.
- Maintain complete technical documentation and utilization reports.
- Escalate and facilitate conference calls with product principals.
- Shared responsibility to respond and render standby support on a 24X7 basis.
- Highlight improvements to network performance, capacity and scalability.
- Perform Security Reviews according to governance compliance and prepare relevant reports subsequently.
- Prepare for and present in weekly CAB meetings.
- Perform approved Change Requests.
- Identified timeslots for preventative maintenance by examining work schedules and reducing service disruptions for network users.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Oversaw distribution of patches and new software releases on as-needed bases to support network security and integrity.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Assistant Network Administrator
AmMetlife Malaysia
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
01.2019 - 11.2019
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Produced average of 5 closed trouble tickets daily.
- Prepared productivity reports for IT director.
- Assumed system administrator responsibilities during 3-month vacancy in position.
- Identified and immediately resolved issues with network devices, including firewalls, switches and routers.
Assistant Network Manager
SunLife Malaysia
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
01.2019 - Current
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Oversaw distribution of patches and new software releases on as-needed bases to support network security and integrity.
- Drafted network configuration backup process policies to support disaster recovery.
- Held weekly change management meetings to inform all impacted staff of forthcoming network downtimes and alterations.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor's Degree - Computer Science/Information Technology, Software Engineering
Edith Cowan University
Higher Secondary - undefined
Keat Hwa High School
Skills
Meticulous record-keeper
Performance testing
Network device monitoring
Wireless Access Point
Security logs
Technical infrastructure upgrades
Remote access support
LAN and WAN expertise
Firmware upgrades knowledge
VPN configurations
Analytical thinking
Superb interpersonal skills
Advanced knowledge of Email Gateways
Infrastructure planning
System upgrades
Multitasking abilities
Maintenance & Repair
Detail-oriented
Cultural awareness
Planning and Coordination
Teamwork
Technical Support
Customer Technical Support
On-Site Technical Support
Accomplishments
- Certified engineer for DELL Servers, Workstation and Laptops, NEC POS and Servers class products.
- Completed CCNA Certification 200-125 Feb2020 (Cisco ID : CSCO95368965)- NIOSH & CIDB ready.
- Currently undertaking Azure Administration Az-104 and CCNP
- Generally of a calm, patient & enduring nature.
- Passionate about people and clients and strives to administrate matters with resilient empathy.
- Keenly excited about new technologies and enjoys sharing and teaching.
- General all-rounder with broad hands on in Enterprise IT Infrastructure.
- Able to work outside the box and necessitate communications across varying layers.
- Is honest, diligent and reliable in times of need.
- Currently working on improving composure and grace when under fire.
- Slow learner but good analyzer and documenter of processes and lessons learnt.
- Appreciates and encourages constructive collaboration across teams.
- Humble and able to take corrections amicably.
- Regard Bible based standards as a basis in daily living and as a means to becoming a better person.
Certification
CCNA - Cisco Certified Network Associate
Interests
Connecting with people
The Bible
Family
Timeline
CCNA - Cisco Certified Network Associate
03-2020
Assistant Network Administrator
AmMetlife Malaysia
01.2019 - 11.2019
Assistant Network Manager
SunLife Malaysia
01.2019 - Current
Network Engineer
AIA
01.2018 - 12.2018
Certified Product Specialist, Lenovo Malaysia
01-2012
Technology Specialist
Contractor Dell, HP, NEC Malaysia
10.2011 - 01.2018
Certified NEC Support Engineer, NEC
03-2011
Technical Manager
Lenovo Malaysia
06.2009 - 06.2011
Field Engineer
e-Solutions
01.2007 - 01.2009
Higher Secondary - undefined
Keat Hwa High School
Bachelor's Degree - Computer Science/Information Technology, Software Engineering
Edith Cowan University