Summary
Overview
Work History
Education
Skills
Reading
Timeline
GeneralManager
Sheng Xian Lo

Sheng Xian Lo

Rawang, Selangor,10

Summary

Dynamic General Manager with a proven track record at W Lounge Nd Bar PLT, excelling in operations management and team leadership. Cultivated strong client relationships, driving loyalty and financial growth. Expert in project management, successfully implementing budgets and enhancing organizational efficiency while ensuring exceptional customer satisfaction.

Overview

7
7
years of professional experience
5
5
Languages

Work History

General Manager

W Lounge Nd Bar PLT
06.2021 - 07.2023
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.

Sales Manager

Sfelight and Electrical S/B
09.2017 - 04.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Administrator

AIA Shared Services
03.2016 - 04.2016
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Education

Master of Arts - Economics

Universiti Tunku Abdul Rahman
Kampar, Perak, Malaysia
04.2001 -

Skills

Operations management

Customer relationship management

Team leadership

Project management

Reading

histories of China ,Economicsand self improvement

Timeline

General Manager

W Lounge Nd Bar PLT
06.2021 - 07.2023

Sales Manager

Sfelight and Electrical S/B
09.2017 - 04.2020

Administrator

AIA Shared Services
03.2016 - 04.2016

Master of Arts - Economics

Universiti Tunku Abdul Rahman
04.2001 -
Sheng Xian Lo