Sheng Xian Lo
Rawang, Selangor,10
Summary
Dynamic General Manager with a proven track record at W Lounge Nd Bar PLT, excelling in operations management and team leadership. Cultivated strong client relationships, driving loyalty and financial growth. Expert in project management, successfully implementing budgets and enhancing organizational efficiency while ensuring exceptional customer satisfaction.
Overview
7
7
years of professional experience
5
5
Languages
Work History
General Manager
W Lounge Nd Bar PLT
06.2021 - 07.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Sales Manager
Sfelight and Electrical S/B
09.2017 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Administrator
AIA Shared Services
03.2016 - 04.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Master of Arts - Economics
Universiti Tunku Abdul Rahman
Kampar, Perak, Malaysia 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Reading
histories of China ,Economicsand self improvement
Timeline
General Manager
W Lounge Nd Bar PLT
06.2021 - 07.2023
Sales Manager
Sfelight and Electrical S/B
09.2017 - 04.2020
Administrator
AIA Shared Services
03.2016 - 04.2016
Master of Arts - Economics
Universiti Tunku Abdul Rahman
04.2001 -