SPEECH & PRESENTATION
SHENG LIN TAN
Sales Manager
Seremban, Negeri Sembilan
Summary
Experienced with customer service and product knowledge in optical and organic product field. Utilizes effective communication and sales techniques to meet client needs. Track record of building strong customer relationships and ensuring satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Manager
HALO EARTH GROCER
10.2021 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
SENIOR EYEWEAR CONSULTANT
PROEYES STUDIO
07.2019 - 02.2021
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items
SENIOR EYEWEAR CONSULTANT
SEEN
07.2019 - 02.2021
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
- Reviewed prescriptions and patient information carefully to identify special needs.
Education
High School Diploma -
Tunku Abdul Rahman University of Management And Te
Kuala Lumpur, Malaysia07-2026
Skills
Market research
Relationship building
Product knowledge
Sales operations
Prescription interpretation
Product demonstration
Accomplishments
- Increased monthly sales by 20% through improved product placement .
- Expanded SKU range by 30%, leading to wider customer appeal and higher basket value.
- Designed and implemented visually appealing product labels to enhance brand identity.
- Managed daily operations and team coordination to ensure smooth store performance.
- Oversaw basic financial operations, including petty cash, daily sales reporting, and expense control.
Additional Information
One piece of advice I would share with those younger than me: Don’t underestimate the value of doing many things at once. During my time at Halo Earth Grocer, I was not just a Sales Manager — I managed stock, increased SKUs, designed product labels, handled operations, and even managed cash flow. Every role, big or small, taught me something valuable. Learn everything you can, stay humble, and be willing to get your hands dirty. These are the things that shape your future, not just your title.
Certification
Certified MIEA REAL ESTATE NEGOTIATOR, IQI- 2025
Interests
PERSONAL INVESTING AND FINANCIAL LITERACY
Timeline
Sales Manager
HALO EARTH GROCER
10.2021 - 04.2023
SENIOR EYEWEAR CONSULTANT
PROEYES STUDIO
07.2019 - 02.2021
SENIOR EYEWEAR CONSULTANT
SEEN
07.2019 - 02.2021
High School Diploma -
Tunku Abdul Rahman University of Management And Te
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