Summary
Overview
Work History
Education
Skills
Multi-Departmental Support
Timeline
Barista
Shendrayana Moigon

Shendrayana Moigon

Senior Spa Therapist
Pahang

Summary

Experience spa therapist with strong skills in massage, facials and body treatment. Able to lead a team, train junior staff and give excellent customer services. Passionate about helping clients feel relaxed and cared for. Also experienced in daily spa operations and recommending products.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Senior Spa Therapist

The Chateau Spa & Wellness Resort
01.2025 - Current
  • Perform wide range of spa treatments such (massage, facial, body scrub,etc)
  • Customize treatments based of guest needs and preferences.
  • Train and supervise junior therapist and new staff.
  • Ensure all therapists follow protocols and maintain service standards.
  • Ensure high standards of hygiene and safety during all procedures.
  • Handle VIP and return guest with extra care and confidentiality.
  • Assist in managing daily spa operations smoothly.
  • Monitor treatment room cleanliness, equipment maintenance, and stock levels.
  • Help manage appointment schedules during peak hours.
  • Handle difficult guest or complaint professionally.

Spa Therapist Cum Consultant

The Chateau Spa & Wellness Resort
02.2021 - 01.2025
  • Answer phone and call and provide accurate information to the guest.
  • Ensures that treament goes as scheduled, all guest information and feedback required completed and up-to-date.
  • Process payments form guest for services ordered from the spa.
  • Receive guest complaint and feedback and direct Spa Manager for resolution.
  • Introduce new beauty products to guest and educate them about their uses and benefits.
  • Make sure get the latest information on promotion and discount currently available in the serviced offered at the spa.
  • Ensure staff salaries, overtime requisition and commision are updated and resolved prior submission to HR.
  • Help and washing as well folding the linen used in treament room.

MY Asean Lady (Private Yacht of Founder TSVT)

Yacht Assistant
03.2020 - 11.2020
  • Role as a waitress, Guest Service and Housekeeping.
  • Managed inventory controlled in every cabin.
  • Make sure all the area are clean before the owner/guest visit.
  • Follow the leader instructions and perform the assigned tasks.
  • Served as personal Assistant to the Founder/owner Tan Sri Vincent Tan during his visit.
  • Serving the family of the Sultan Pahang during their visit to Asean Lady.

Spa Therapist

The Chataeu Spa & Wellness Organic Resort
10.2018 - 03.2020
  • Deep knowledge of technical skills related to beauty and body treatment.
  • Immense ability to maintain high standard of spa treatment.
  • Customize treatment services within spa policies, approved protocols, method to produce a truly personalized session.
  • Maintain the treatment rooms in a neat professional manner including stocking products and linen, replacing linens on table to keep the room ready for next guest.

Spa Therapist

Berjaya Tioman Resort
07.2018 - 10.2018
  • Learning how to do Spa opening and closing.
  • To knowledge about Spa Treatments and Proucts.
  • Learning new treatment of spa especially for massage beauty and body treatment.

Education

Jari Jari Spa Academy
Tanjung Aru, Sabah
01-2018

High School Diploma -

SMK Tambulion
Kota Belud, Sabah, Malaysia
04.2001 -

Skills

Spa treatment

Multi-Departmental Support

I also supported other department like F&B, housekeeping and front office when needed, showing flexibility and teamwork

Timeline

Senior Spa Therapist

The Chateau Spa & Wellness Resort
01.2025 - Current

Spa Therapist Cum Consultant

The Chateau Spa & Wellness Resort
02.2021 - 01.2025

MY Asean Lady (Private Yacht of Founder TSVT)

Yacht Assistant
03.2020 - 11.2020

Spa Therapist

The Chataeu Spa & Wellness Organic Resort
10.2018 - 03.2020

Spa Therapist

Berjaya Tioman Resort
07.2018 - 10.2018

High School Diploma -

SMK Tambulion
04.2001 -

Jari Jari Spa Academy

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Shendrayana MoigonSenior Spa Therapist