Shendrayana Moigon
Senior Spa Therapist
Pahang
Summary
Experience spa therapist with strong skills in massage, facials and body treatment. Able to lead a team, train junior staff and give excellent customer services. Passionate about helping clients feel relaxed and cared for. Also experienced in daily spa operations and recommending products.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Spa Therapist
The Chateau Spa & Wellness Resort
01.2025 - Current
- Perform wide range of spa treatments such (massage, facial, body scrub,etc)
- Customize treatments based of guest needs and preferences.
- Train and supervise junior therapist and new staff.
- Ensure all therapists follow protocols and maintain service standards.
- Ensure high standards of hygiene and safety during all procedures.
- Handle VIP and return guest with extra care and confidentiality.
- Assist in managing daily spa operations smoothly.
- Monitor treatment room cleanliness, equipment maintenance, and stock levels.
- Help manage appointment schedules during peak hours.
- Handle difficult guest or complaint professionally.
Spa Therapist Cum Consultant
The Chateau Spa & Wellness Resort
02.2021 - 01.2025
- Answer phone and call and provide accurate information to the guest.
- Ensures that treament goes as scheduled, all guest information and feedback required completed and up-to-date.
- Process payments form guest for services ordered from the spa.
- Receive guest complaint and feedback and direct Spa Manager for resolution.
- Introduce new beauty products to guest and educate them about their uses and benefits.
- Make sure get the latest information on promotion and discount currently available in the serviced offered at the spa.
- Ensure staff salaries, overtime requisition and commision are updated and resolved prior submission to HR.
- Help and washing as well folding the linen used in treament room.
MY Asean Lady (Private Yacht of Founder TSVT)
Yacht Assistant
03.2020 - 11.2020
- Role as a waitress, Guest Service and Housekeeping.
- Managed inventory controlled in every cabin.
- Make sure all the area are clean before the owner/guest visit.
- Follow the leader instructions and perform the assigned tasks.
- Served as personal Assistant to the Founder/owner Tan Sri Vincent Tan during his visit.
- Serving the family of the Sultan Pahang during their visit to Asean Lady.
Spa Therapist
The Chataeu Spa & Wellness Organic Resort
10.2018 - 03.2020
- Deep knowledge of technical skills related to beauty and body treatment.
- Immense ability to maintain high standard of spa treatment.
- Customize treatment services within spa policies, approved protocols, method to produce a truly personalized session.
- Maintain the treatment rooms in a neat professional manner including stocking products and linen, replacing linens on table to keep the room ready for next guest.
Spa Therapist
Berjaya Tioman Resort
07.2018 - 10.2018
- Learning how to do Spa opening and closing.
- To knowledge about Spa Treatments and Proucts.
- Learning new treatment of spa especially for massage beauty and body treatment.
Education
Jari Jari Spa Academy
Tanjung Aru, Sabah01-2018
High School Diploma -
SMK Tambulion
Kota Belud, Sabah, Malaysia 04.2001 -
Skills
Spa treatment
Customer service
Hygiene standards
Staff training
Computer Skill
Multi-Departmental Support
I also supported other department like F&B, housekeeping and front office when needed, showing flexibility and teamwork
Timeline
Senior Spa Therapist
The Chateau Spa & Wellness Resort
01.2025 - Current
Spa Therapist Cum Consultant
The Chateau Spa & Wellness Resort
02.2021 - 01.2025
MY Asean Lady (Private Yacht of Founder TSVT)
Yacht Assistant
03.2020 - 11.2020
Spa Therapist
The Chataeu Spa & Wellness Organic Resort
10.2018 - 03.2020
Spa Therapist
Berjaya Tioman Resort
07.2018 - 10.2018
High School Diploma -
SMK Tambulion
04.2001 -
Jari Jari Spa Academy