SHELBY LIM

• Manage client accounts, ensuring smooth communication and project execution
• Assist customers with server-related issues, troubleshooting, and performance optimization
• Provide technical support for website functionality, including enhancements and UX improvements
• Collaborate with internal teams to implement custom solutions based on client needs
• Analyze customer requirements and recommend suitable IT solutions
• Monitor server performance, address technical issues, and coordinate necessary updates
• Maintain strong client relationships through proactive service and problem resolution

• Made suggestions and recommendations to customers based on issue or complaint description.

• Helped customers resolve difficulties using attentive listening skills and clever problem-solving.

• Provided exceptional customer service, leading to increased client retention rates.

• Answered customer questions through a variety of different platforms such as live chat, phone, letter and email.

• Made suggestions and recommendations to customers based on issue or complaint description
• Helped customers resolve difficulties using attentive listening skills and clever problem-solving
• Answered customer questions through a variety of different platforms such as live chat, phone, letter and email
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches
• Explained products' benefits and value, engaging customers in new stock to drive sales
• Provided helpful, attentive sales support to generate positive customer feedback
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner
• Liaised with customers to determine needs, provide recommendations and upsell services