Shekinah Ann Vincent Louis
Ipoh Perak
Summary
Dynamic sales professional with a proven track record at Sales Executive, adept in customer relationship management and exceeding sales goals. Leveraged product knowledge and interpersonal skills to expand client base and foster loyalty. Achieved significant sales quotas, demonstrating decision-making prowess and brand promotion expertise.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Retail Sales
Sales Executive
11.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Generated advertising brochure for vendor use.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
Education
Diploma In Aesthetician - Skin Therapist
Sijil Kemahiran Malaysia
Kuala Lumpur Malaysia 09.2021
Skills
- Decision-making
- Exceeds sales goals
- Customer relationship management
- Problem investigations
- Interpersonal and written communication
- Customer needs assessments
- Customer service
- Product knowledge
- Brand promotion
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Retail Sales
Sales Executive
11.2023 - Current
Diploma In Aesthetician - Skin Therapist
Sijil Kemahiran Malaysia
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