Shee Yau Lim
Automotive Engineering
Subang Jaya,Malaysia
Summary
With a proven track record at Performance Motor Limited, I excel in BMW vehicle diagnostics and team leadership, enhancing service quality and efficiency. My expertise spans technical problem-solving and fostering a customer-focused environment, significantly boosting team performance and client satisfaction through innovative process improvements and effective conflict resolution.
Overview
18
18
years of professional experience
2
2
Certificates
Work History
BMW Workshop Foreman
Performance Motor Limited
05.2018 - Current
- Streamlined repair procedures to reduce turnaround times, improving client relations and service reputation.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
BMW Diagnostic Specialist
Performance Motor Limited
02.2016 - 05.2018
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
BMW Technician
BMW Wheelcorp Premium
08.2015 - 01.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Mechanic
Motoren Auto & Services ( BMW & MERCEDES BENZ )
04.2007 - 07.2015
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Test drove vehicles to determine problems and test repairs.
Education
MLVK Level 1 And Level 2 - Automotive Engineering
The Otomotif College
Malaysia Skills
-BMW vehicle knowledge and expertise
-Customer-focused approach
-Problem-solving and conflict resolution
-Service scheduling and coordination
-Attention to detail Automotive diagnostics
-BMW service software proficiency
-Strong record-keeping and documentation
Timeline
ITE ( National Electrical Vehicle Specialist Safety )
03-2024
ITE ( High Voltage Awareness Level 1 )
10-2023
BMW Workshop Foreman
Performance Motor Limited
05.2018 - Current
BMW Diagnostic Specialist
Performance Motor Limited
02.2016 - 05.2018
BMW Technician
BMW Wheelcorp Premium
08.2015 - 01.2016
Mechanic
Motoren Auto & Services ( BMW & MERCEDES BENZ )
04.2007 - 07.2015
MLVK Level 1 And Level 2 - Automotive Engineering
The Otomotif College
Certification
ITE ( High Voltage Awareness Level 1 )