Sheetal Kaur
Klang, Selangor
Summary
Highly organized and results-driven professional with strong stakeholder management, communication, networking and multitasking skills. Experienced in managing high-volume processes with attention to detail, accountability, and a data-driven mindset. Skilled in sourcing, usage of productivity softwares, coordinating workflows, and delivering exceptional experiences, with a strong motivation to transition into Talent Acquisition. Committed to continuous learning and excited to bring energy, creativity, and a solutions-focused approach to building strong talent pipelines.
Overview
5
5
years of professional experience
Work History
Engagement Centre Agent
British American Tobacco
07.2024 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on tobacco and vape products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer & Merchant Support Specialist
CookX Asia Sdn Bhd
03.2023 - 07.2024
- Guide merchants through registration and account creation on the app and verify business documents, licenses, or required KYC compliance walkthrough
- .Coordinate with the tech team to escalate and resolve bugs, downtime, or feature requests.
- Conduct training sessions for new merchants on platform features, FAQs, help guides, product presentation, and app optimization.
- Mediate between customers and merchants for seamless experience.
E-Commerce Executive
Masdora Jewelry Sdn Bhd
08.2022 - 03.2023
- Created and maintained corporate website content with accurate prices, products and contact information.
- Optimized paid advertising efforts across various digital channels, resulting in a higher return on investment.
- Streamlined order fulfillment processes, reducing shipping times and increasing customer satisfaction ratings.
- Boosted online sales on TikTok by implementing effective marketing strategies and optimizing product listings.
Pharmacist Assistant Cum Customer Service
Wellings Pill House Sdn Bhd
01.2021 - 07.2022
- Manage overseas prescription orders by accurately fulfilling medication supplies, advising customers on dosage requirements, and guiding them on international shipping, customs regulations, taxes, and import restrictions.
- Maintain clear records of prescriptions, shipping documentation, and compliance checks.
- Provide excellent customer service by addressing inquiries regarding medications, delivery timelines, and regulations.
- Upsell and recommend in-house supplements and pharmacy wellness products to enhance customer health and drive sales.
- Collaborate with pharmacists to verify prescriptions, resolve discrepancies, and ensure safe dispensing practices.
- Monitor shipments and follow up with logistics providers to ensure timely delivery.
Education
Diploma in Health Sciences
Riphah International University
Lahore, Pakistan05-2019
Skills
- People Engagement & Relationship Building
- Communication & Active Listening
- Conflict Resolution & Negotiation
- Process & Workflow Management
- Project Management & CRM Systems
- Multitasking & Time Management
- Diversity & Inclusion Awareness
Languages
English
Malay
Urdu
Hindi
Timeline
Engagement Centre Agent
British American Tobacco
07.2024 - Current
Customer & Merchant Support Specialist
CookX Asia Sdn Bhd
03.2023 - 07.2024
E-Commerce Executive
Masdora Jewelry Sdn Bhd
08.2022 - 03.2023
Pharmacist Assistant Cum Customer Service
Wellings Pill House Sdn Bhd
01.2021 - 07.2022
Diploma in Health Sciences
Riphah International University
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