SHEELA TAMIL MANY
Process & Quality Manager
Skudai
Summary
Solid background in process development, continues improvement and Lean manufacturing techniques, with strong emphasis in Lean Six Sigma methodologies. Experienced in product/process development processes, transition of product/process and process validation. A seasoned Business Process Project Analyst & Program Executive with a 15-year proven track record across multiple industries: Manufacturing, Software & Platforms, Consumer Goods & service Industry. I have strong leadership skills to manage full scale project lifecycle with ample organizational experience focusing on high quality results delivery, with excellent relationship management skills in both vendor and customer management service. I have extensive experience in analysis, design, development, customization, and implementation of PLM (Teamcenter Version 8.3). Possesses project management background achieving optimal results with competent, innovative solutions to address fundamental business needs and requirements. I have experience with full management requirements, testing, process improvement, training, corporate communication, sales lifecycle, needs analysis, Customer Relationship Management (Salesforce), gap analysis, User Acceptance Test (UAT), Business Process Reengineering (BPR), and business-technical liaison. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Process & Quality Manager
Mercedes-Benz Services Malaysia Sdn Bhd
3 2023 - Current
- Evaluate, design, execute/implement, measure, monitor and control business processes
- Analyze the existing processes, identify gaps in processes with respect to industry best practices & conduct detailed root cause analysis by using different process improvement tools like Six Sigma, Lean or other methodologies
- Ensure that the Asia CRM process standards, frameworks, toolsets and process ownership model are aligned to the Corporate Systems framework
- Drive and deliver continuous process and efficiency improvements
- Establish & conduct process improvement initiatives across markets that are in scope for the HUB, impacting results, enhance profitability and assist the organization to meet its business objectives and goals
- Monitor success of all process improvement initiatives by working with various stakeholders to ensure process quality improves continuously
- Support project selection, scoping, delivery and review to ensure effective application of the Lean Six Sigma methodology and alignment with OneHUB vision and strategy
- Conduct operational risks assessment of critical processes and propose required operational controls
- Apprise management on process improvement initiatives and conversion of same into Six Sigma or Kaizen projects through continuous communication channels
- Provide assistance for critical decision making related to process/system gaps
- Ensure support & coordination for Operational Transformation (OneOPS & OneCCC).
Process Lead (Contract)
SEEK Asia - Malaysia
2022.06 - 2023.03
- Develop and implement process standards and frameworks to ensure process quality standards are met
- Ensure that the Asia CRM process standards, frameworks, toolsets and process ownership model are aligned to the Corporate Systems framework
- Lead and manage process unification resources to deliver the agreed interim and target state Sales, Service and Billing processes to inform solution design and drive business operations
- Manage delivery partner resources within the process team, ensuring timely and quality outputs are being delivered as required
- Build strong empathetic relationships with stakeholder groups internal and external to SEEK and delivery partners
- Facilitate workshops for requirements gathering in order to define current state and to-be process documentation
- Work closely with the Asia CRM business and change management workstreams to understand the business impacts and contribute to the development of change management plans and business engagement approaches
- Maintain ongoing collaboration and planning with relevant stakeholders to effectively manage resources and dependencies
- Drive clear communication and status reporting to inform project planning and resourcing requirements as well as managing expectations for broader stakeholder groups
- Resolve issues and mitigate risks through effective collaboration and negotiation with the project team and stakeholders.
Delivery Excellence Associate Manager - BPO Operations
ACCENTURE TECHNOLOGY SOLUTION SDN BHD- Malaysia
2018.10 - 2021.08
- Oversee the design, development of OE (Operation Excellence framework for KLDC Site) related initiatives and ensure OE measures are aligned with overall Business objectives
- Review current quality process & develop quality management & assurance process
- Ensuring year on year cost savings while driving multiple improvement levers involving Effectiveness, Efficiency & Strategic levers by monitoring cost deficit & surplus on operating margin for KLDC location
- Transform organization to create system and process for Noise Less Deliver
- Create client centric roadmap and transform organization to intelligent operation
- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
- Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable
- And initiative process re-engineering and automation initiatives aligned client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc
- Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Business Process Analyst- Operations
DYSON MANUFACTURING SDN BHD- Johor
2017.09 - 2018.10
- Interface with functional unit process owners and users to identify, define and document operational needs and objectives, current operational procedures, problems and input/output requirements
- Acts as the liaison between business units and other departments; completes business cases in support of projects; participates in or facilitates business process modeling and research efforts; and acts as a consultant and reviews all documents on project teams
- Identify new approaches and solutions to business issues identified through analysis of processes
- Business change – working with local stakeholders to identify business changes as a result of projects and ensure the changes are fed to the Project Management/ Group Stakeholders network to co-ordinate their delivery through the release
- Support operational transformation initiatives
- Participate in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group
- Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT
- Perform a cost/benefit analysis for any suggested changes in the target organization
- Identify and facilitate process improvement projects, training/ workshops to drive cultural change
- Drive value stream mapping to define “As-Is Analysis” and the transition to Future State.
Project Manager- Business Excellence
DYSON MANUFACTURING SDN BHD- Johor
2017.02 - 2017.09
- Primary focus is to support Supply Chain and Operations’ projects towards data consolidation (master data/database), interactive reports automation (Business Objects/Tableau) and higher data integrity
- Spend significant time on project management responsibilities on meeting project commitments, including communications with sponsors, stakeholders from cross functional departments and developers
- Assist in the timeline planning, implementation and introduction of projects for new system and tools
- Participate in the design to facilitate operation’s business process (SCM, Procurement & Commercial) and requirements by interact regularly, manage resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary
- Involve in testing phases to conduct User Acceptance Test (UAT) and data validation
- Work cross-functionally to solve problems and implement changes besides presenting oral and written reports defining plans, problems, and resolutions to appropriate levels of management
- Create a sense of belonging and ownership among team members; assembles a team with the right mix of skills; coaches and motivates team members; delegates responsibility; promotes mutual support and interaction
- Utilize the cross- functional relationships to accomplish work objectives by evaluating alternatives and finds solutions using multi-step approach while conducting risk management to maximize the opportunity and minimize the exposure towards risk
- Prioritize by analyzing the immediate and future impact of decisions and undertakes continual adjustments with stakeholders to keep the project on course, by use of positive win/win negotiation.
Business Process Analyst- Supply Chain Management
DYSON MANUFACTURING SDN BHD- Johor
2015.09 - 2017.02
- Report to the Head of Business System Integration, and responsible for defining a business process solution which will be integrated within an IT solution
- Accountable to understand the current planning process, point out the current challenges and define a new best practice business processes
- Responsible for scoping, planning, and delivering the process initiatives against the long-term goals of the Supply Chain team, facilitating the business acceptance of the new processes, providing appropriate support post-implementation to ensure ongoing adherence and delivery of intended benefits and ensuring that the solution can adapt to the supply chain of tomorrow
- Work with the IT project lead and the process owners to ensure that the designed and developed processes will meet the business’ requirements and deliver the benefits anticipated.
Business Process Analyst- RDD Project Management
DYSON MANUFACTURING SDN BHD- Johor
2014.03 - 2015.09
- Report to Business Process Lead for their geography, primarily responsible for ensuring that our product development and wider Product Lifecycle Management business processes are continuously improved to be lean, efficient and effective
- Ensure that the PLM systems we have in place are effectively supporting these processes and working closely with IT and the wider business to deliver the best solution to meet the businesses requirements and maximizing the return on investment of our PLM systems implementations
- Responsible for scoping, planning, and delivering the process initiatives against the Process Optimization Roadmap, facilitating the business acceptance of the new processes and how these will work within the PLM systems
- Identify opportunities to drive change to current business processes to continually improve efficiency and effectiveness.
Program Executive –Supply Chain Management
FLEXTRONICS SHAH ALAM SDN BHD- PTP Johor
2010.06 - 2014.03
- Responsible on new business IT project executions in system development in Flextronics Technology Malaysia
- Review program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program
- Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities
- Coordinate with production planner, material and engineering supports to meet targeted productions
- Manage change control processes and is responsible for overall project execution
- Responsible for the review and validation of captured and documented business and functional requirements
- Responsible to gather, collate, analyses and validate data as necessary to prepare and maintain various reports and performance summaries on daily, weekly & monthly basis
- Prepare billings and quotations
- Responsible for tracking relevant metrics and drive action items based on results
- Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics
- Work with regional contacts to maintain & enhance business operations processes in supports of planning, forecasting & analysis activities
- Continuous improvement towards customer planning phase to optimize inventory control and reduce exposure.
Coordinating Human Resource Specialist – Career Succession Planning
IBM MALAYSIA SDN BHD- Cyberjaya, Selangor
2009.06 - 2010.06
- Perform technical duties associated with succession planning tools such as GEMS & STARS
- Provide information and reports/statistics for annual Bottoms-Up and Chairman’s Reviews
- Provide timely and accurate information when inputting, maintaining and extracting data
- Provide support to the Business and Technical Leadership (BTL) on the succession planning processes
- Perform a high quality and an accurate project management support, creating, maintaining and ensuring accuracy of the records in the BTL databases such as GEMS, HRIW, BRIO & STARS
- (Supported in Asia-Pacific regions: Australia, New Zealand, Singapore & Japan).
Purchasing Executive- Supply Chain Management
VENTURE TECHNOCOM PTE LTD
2008.01 - 2009.05
- Coordinate purchasing services by acting as a buyer for purchasing services and perform technical duties associated with the purchase, delivery, and quality of supplies, equipment and services
- Facilitate specific product and service contracts, and coordinate assigned activities with other departments, outside vendors and agencies and the public
- Sourcing, planning and expediting of materials and ensuring timely delivery to support production build and meet targeted cost savings and inventory turns.
Education
Masters of Quality & Productivity Improvement -
University Kebangsaan Malaysia (UKM)
Bangi 2024.04 - Current
Masters of Information Technology Management -
University Technology Malaysia (UTM)
Skudai 2014.03 - 2017.10
Bachelor of Communication with Hons -
University Utara Malaysia (UUM)
Sintok 2004.07 - 2007.03
Sijil Tinggi Pelajaran Malaysia - Business
Sekolah Menengah Tinggi Port Dickson (Negeri Sembilan)
Port Dickson 2002.01 - 2004.12
Skills
- VSM (Value Stream Mapping)
- Process Mapping
- Knowledge Management (Knowledge Audit)
- Business Process Improvement
- Business Process Reengineering
- Software Development Methodologies (SDLC)
- Project Management
- Lean
- Supply Chain Management
- Product development Lifecycle
- EIS (Enterprise Information System)
- Lean Six Sigma Tools & techniques
- IT Project Management Life Cycle
- Experience with Structured Query Language (SQL) for Reporting
- Business Presentation
- User Acceptance Test (UAT)
- Stakeholder Management
- Requirements Gathering
- Operation Excellence
- Change Management
- Agile workforce management
- Digital transformation
- CRM Salesforce
MS Visio & Project
X Mind & Mind Map
- Microsoft Office 2010
- Minitab Solutions
SAP MM Module (MM End User) & SAP APO Module
- Baan System Version 7.1c.135
- SPSS software
- Agile, Business & Technical Databases GEMS
STARS, HRIW, BRIO
Jira & Confluence
- BIC (BPMN 2.0)
Lean Six Sigma
Certification
Attended CBAP (Certified Business Analyst Professional) training (Pending to take exam to obtain License) – May 2016
Activities
- Exco Bureau of Social Marketing- PERKOM (Communication Association) UUM. (Year 2006- Year 2007)
- Member of Korean Malaysian Student Exchange Programme- Head Bureau of Advertisement. (Year 2006)
- Facilitator of Practicum Practice Programme. (Session 2005/2006)
- Participant of An Evening with Ministry of Higher Education organized by PERKOM (Communication Association) UUM. (Year 2005)
- Board Member of ASEAN -Communication Festival, 8-10 September 2005- Bureau of Programme and Registration. (Year 2005)
Preferences
Moderate (> 85%), Yes, Yes, Yes, 3 Months
References
Available Upon Request
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Masters of Quality & Productivity Improvement -
University Kebangsaan Malaysia (UKM)
2024.04 - Current
Process Lead (Contract)
SEEK Asia - Malaysia
2022.06 - 2023.03
Delivery Excellence Associate Manager - BPO Operations
ACCENTURE TECHNOLOGY SOLUTION SDN BHD- Malaysia
2018.10 - 2021.08
Business Process Analyst- Operations
DYSON MANUFACTURING SDN BHD- Johor
2017.09 - 2018.10
Project Manager- Business Excellence
DYSON MANUFACTURING SDN BHD- Johor
2017.02 - 2017.09
Business Process Analyst- Supply Chain Management
DYSON MANUFACTURING SDN BHD- Johor
2015.09 - 2017.02
Masters of Information Technology Management -
University Technology Malaysia (UTM)
2014.03 - 2017.10
Business Process Analyst- RDD Project Management
DYSON MANUFACTURING SDN BHD- Johor
2014.03 - 2015.09
Program Executive –Supply Chain Management
FLEXTRONICS SHAH ALAM SDN BHD- PTP Johor
2010.06 - 2014.03
Coordinating Human Resource Specialist – Career Succession Planning
IBM MALAYSIA SDN BHD- Cyberjaya, Selangor
2009.06 - 2010.06
Purchasing Executive- Supply Chain Management
VENTURE TECHNOCOM PTE LTD
2008.01 - 2009.05
Bachelor of Communication with Hons -
University Utara Malaysia (UUM)
2004.07 - 2007.03
Sijil Tinggi Pelajaran Malaysia - Business
Sekolah Menengah Tinggi Port Dickson (Negeri Sembilan)
2002.01 - 2004.12
Process & Quality Manager
Mercedes-Benz Services Malaysia Sdn Bhd
3 2023 - Current
Attended CBAP (Certified Business Analyst Professional) training (Pending to take exam to obtain License) – May 2016
Certified Lean Six Sigma Black Belt (Baldridge Quality and Process Consultants) – March 2014
Commitment to Excellence: IBM, HR Integrated Services Team
Dean’s List for Academic Excellence: Semester 6 (2006/2007)
District Hockey Player, Year 1999 and Year 2003.
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