SHAZLIN SHAHARUDIN

Stylo International is a local Malaysian fashion brand and event coordination company which helps large international brands co-ordinate fashion events within Kuala Lumpur .As a PR and Event Manager I was part of a team coordinating brands, designers and VIP’s for the Mercedes-Benz Asian Fashion Festival Show. It was my duty to coordinate with members to make sure the event ran smoothly and to make sure schedules ran at appropriate times to ensure the event ran smoothly and efficiently. My duties also extending to pre and post show editorial oversight such as press releases and post show write up

• Event Management
• Vendor sourcing
• Editorial duties
• Social Media Management
• Client Liaison
• Scheduling
• Public Relations

As part of the employee engagement and business change team, I helped to bridge the gap between various departments to bring them together through organising a variety of initiatives and programs. Through a variety of year round programs I was able to directly organise employee training, internal corporate announcements, corporate social responsibility actives and community outreach programs for the hundreds in the Kuala Lumpur branch.

• 
Vendor and Location Sourcing
• Event Management
• Public and Departmental Liaison
• Budget Planning
• Internal Communications
• Stakeholder Management

Remote year is a rapidly growing and highly successful and the biggest brand of its kind within the travel industry worldwide. An innovative solution providing accommodation, travel and business services dedicated for the growing demographic of digital nomads. As an Experience Manager I headed up the Kuala Lumpur ground team coordinate budgets, resources and personnel to provide a localised and world-class experience it is famous for. I was also in charge of creating strategic partnerships with local businesses and generating revenue from the local market at the cornerstone of their rapid growth. was contracted out to headup their Malaysian ground team, creating and forming strategic partnerships with service providers and local tourism brands to curate a worldclass experience with for their monthly travellers. Responsibilities also included reporting to regional managers as well as Corporate Leaders on a weekly and daily basis on revenue forecasts and operational needs.

• Generating reports and forecasts of projected growth
• Curating and local experiences and form strategic business relationships
• Reporting to regional and corporate leaders on growth and forecasts
• Managing day-to-day operations and fielding client questions and requests.

Lynust is a rapidly growing start up in the travel industry based in Kuala Lumpur. Position itself to be one the fastest growing of its kind in Malaysia, it has aims to rapidly spread throughout Asia and globally. As head of Content it has been my duty to oversee their content created for the marketing planning and all communications, copywriting, Investor Pitches and other forms of communications. By overseeing other employees and having editorial sign off on all written work I was able to ensure a high standard of quality of all communication throughout the company at such a crucial time in this business phase.

• Campaign Creation and Roll out
• Editorial Sign Off
• Investment pitching
• Investor Relations
• Content Creation
• Quality Control and proofreading
• Social Media Management

I spearheaded 2 catering companies under Ocean Flair Group called Sago catering and Big Boyz BBQ. Both catering business caters to ranges of events from weddings, corporate events, pop up food events and even client's own backyard for personal parties. I assist in booking, selling, planning and coordinating all special social events while assuring the highest level of customer service. Generating revenue, establishing new accounts, monitoring booking space, booking repeat business while keeping quality consistently high, conducting catering sales presentations and catering sales calls also. Other roles includes :

• Planning menus
• Advertising vacancies and recruiting staff
• Making sure that staff is fully trained
• Keeping staff motivated to provide the highest standard of service
• Organising shifts and rotas
• Managing stock control financial planning and managing budgets
• Meeting with suppliers and customers
• Discussing contract requirements with customers

As a customer service representative with American Express, I was responsible for providing excellent service to cardmembers via phone. My primary role was to answer customer inquiries, resolve issues, and ensure that cardmembers are satisfied with their experiences with American Express. I was also responsible for promoting products and services to customers and identifying opportunities to improve their financial well-being. My last position was a senior champion sales role handling elite card members of American Express.

• Deliver world-class customer service, while responding to Customer inquiries and concerns via
multiple channels (calls, emails)
• Build meaningful relationships with our Customers through a consultative approach, understanding
their current and future needs, providing first contact resolution and negotiating a positive outcome
for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Card
members’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the
most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of
address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Client: Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup (KPDN) Malaysia.

Planned, managed, and executed high-impact government events in collaboration with the Ministry of Domestic Trade and Cost of Living (KPDN). Oversaw end-to-end event planning, from conceptualization to execution, ensuring compliance with government standards and objectives. Negotiated contracts, managed stakeholder relationships, and coordinated logistics for nationwide programs and public engagement campaigns. Successfully delivered events that supported public awareness, policy outreach, and national-level initiatives.

• Led full-scale event planning and execution for KPDN initiatives
• Drafted and negotiated contracts with government departments and vendors
• Liaised with ministry officials and stakeholders to align on program goals
• Managed budgets, logistics, timelines, and on-ground execution
• Ensured all deliverables met government compliance and branding standards