Customer Service
NUR SHAZANA SUJAK
BUSINESS MANAGEMENT
KAJANG
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
10
10
Certificates
3
3
Languages
Work History
Business Owner
MYZS MULTI TRADE & SERVICES
11.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Owner
CM JOY RESOURCES
08.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Non-Executive Account Clerk (Part time On Weekend)
MZ WORLD SOLUTION
06.2010 - Current
- Perform accounting and clerical functions to support supervisors
- Compile and sort invoices and checks
- Issue checks for accounts payable
- Record business transactions and key daily worksheets to the general ledger system
- Support accounting personnel
- Input type vouchers, invoices, checks, account statements, reports, and other records
- Match invoices to work orders
- Process bills for payment
- Open mail and match payments to invoices
- Utilize computer systems to run databases, pay bills and order supplies.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Coordinated with external auditors during annual audits, facilitating efficient access to required documents and information leading to reduced audit completion times.
Receptionist
TAYLOR'S INTERNATIONAL SCHOOL PUCHONG
12.2016 - 02.2018
- Assist in front desk duties
- Handle incoming calls
- Attend to walk-in customers and parents
- Receive goods / courier services and calling the respective department / person to collect them
- Monitor the daily delivery of newspaper to school
- Monitor the monthly delivery of utilities to school
- Coordinate to distributes goods sent by parents to students
- Arrange appointment for parents to meet teachers / HoS
- Internal dispatch (letters / document) to respective departments
- Assist in managing the booking of meeting rooms and conference rooms
- Responsible for collecting the teacher's daily attendance sheet from the pick-up / drop-off area every morning and to pass the attendance sheet to the HR department
- Managing lost and found items and student's tag.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Project Coordinator / Executive Administrative Assistant
LOTUS CHAIR SDN BHD
07.2010 - 11.2016
- Assist project's progress from beginning to end
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals and recommend subsequent budget changes where necessary
- Attend site visit for work progress and went for site inspection once project completed.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
Junior Admin
LOTUS CHAIR SDN BHD
9 2009 - 6 2010
- Develop and deliver progress reports, proposals, requirements documentations, and presentations (Assisted by Project Manager)
- Supported executives and handled extra project as needed
- Prepare quotation, purchase order, invoices and tender documents.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
EXECUTIVE DIPLOMA IN ACCOUNTING - Accounting And Finance
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
Kuala Lumpur, Malaysia 04.2001 -
SPM - Civil Engineering
SEKOLAH MENENGAH TEKNI GOMBAK
Gombak, Selangor 04.2001 -
Skills
Customer Service
Certification
KURSUS INTERIOR DESIGN ENTERPRENUER PROGRAMME (INDEEP)
Interests
Accounting & Finance
Business Management
Graphic Design
Public Relation
Software
Spreadsheets
Microsoft Office
Computer Software Skills
Accounting
Graphics
Design Software
Social Media (LinkedIn, Facebook, Instagram, Twitter, Tiktok)
SQL
Photoshop (Adobe Illustrator, Adobe Photoshop, Canva)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
PENGURUSAN BISNES
03-2023
KURSUS INTEGRITI DAN KOD ETIKA KONTRAKTOR
03-2023
Business Owner
CM JOY RESOURCES
08.2022 - Current
BUSINESS COACHING - INTERIOR DESIGN ENTREPRENEUR PROGRAMME (INDDEP)
03-2022
KURSUS INTERIOR DESIGN ENTERPRENUER PROGRAMME (INDEEP)
02-2022
PENGENALAN KEPADA PEROLEHAN SEBUTHARGA DI DALAM SEKTOR PEMBINAAN
02-2022
PEMAHAMAN KEPADA PROSES MILIKAN TAPAK BINA DAN PENYERAHAN PROJEK PEMBINAAN
02-2022
PENGENALAN KEPADA PELAN KAWALAN KOS DAN PERANCANGAN KOS AWALAN PROJEK
02-2022
PENGENALAN KEPADA KERJA KERJA AWALAN DALAM SEKTOR PEMBINAAN
02-2022
PENGENALAN KEPADA PROSES PENAMATAN KONTRAK KERJA DALAM SEKTOR PEMBINAAN
02-2022
SEMINAR STANDARD INDUSTRI PEMBINAAN (CIS) BAGI PROGRAM KESELAMATAN DAN KESIHATAN
12-2021
Business Owner
MYZS MULTI TRADE & SERVICES
11.2017 - Current
Receptionist
TAYLOR'S INTERNATIONAL SCHOOL PUCHONG
12.2016 - 02.2018
Project Coordinator / Executive Administrative Assistant
LOTUS CHAIR SDN BHD
07.2010 - 11.2016
Non-Executive Account Clerk (Part time On Weekend)
MZ WORLD SOLUTION
06.2010 - Current
EXECUTIVE DIPLOMA IN ACCOUNTING - Accounting And Finance
KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS
04.2001 -
SPM - Civil Engineering
SEKOLAH MENENGAH TEKNI GOMBAK
04.2001 -
Junior Admin
LOTUS CHAIR SDN BHD
9 2009 - 6 2010
Tel
+6012-703 9565
Age
34 Years
Personal Information
Professional Title: Chief Executive Office
Social Media Profiles:
- Facebook, Nur Shazana Sujak
- Instagram, _shazanajack_
- Tiktok, @nurshazanasujak
- Twitter (X), @MsZanaXavier
Nationality/Work Authorization: Malaysian
Availability: Right away
Qualifications Summary
- Over 10 years of experience in project management, leading cross-functional teams to deliver complex projects on time and within budget.
- Proficient in data analysis and business intelligence tools such as Excel, SQL, and Tableau, enabling data-driven decision-making and strategic planning.
- Strong leadership and communication skills with a proven ability to manage stakeholder expectations and foster collaboration across departments.
- Certified in PMP (Project Management Professional) and Agile methodologies, ensuring efficient project execution and continuous improvement.
- Expert in client relationship management with a track record of maintaining high levels of customer satisfaction and loyalty.
Reference Information
MOHD ZAHRIN JAVIAR
Project Manager, Lotus Chair Sdn Bhd
+6012-327 5866
SELVARAJOO A/L SAGADEVAN
Manager, MZ World Solution
+6012-687 0191
JODIE MONICA HO
Principal's Personal Assistant, Taylor's International School
+603-5879 5000
Tel
+6012-703 9565
Age
34 Years
Personal Information
Professional Title: Chief Executive Office
Social Media Profiles:
- Facebook, Nur Shazana Sujak
- Instagram, _shazanajack_
- Tiktok, @nurshazanasujak
- Twitter (X), @MsZanaXavier
Nationality/Work Authorization: Malaysian
Availability: Right away
Qualifications Summary
- Over 10 years of experience in project management, leading cross-functional teams to deliver complex projects on time and within budget.
- Proficient in data analysis and business intelligence tools such as Excel, SQL, and Tableau, enabling data-driven decision-making and strategic planning.
- Strong leadership and communication skills with a proven ability to manage stakeholder expectations and foster collaboration across departments.
- Certified in PMP (Project Management Professional) and Agile methodologies, ensuring efficient project execution and continuous improvement.
- Expert in client relationship management with a track record of maintaining high levels of customer satisfaction and loyalty.
Reference Information
MOHD ZAHRIN JAVIAR
Project Manager, Lotus Chair Sdn Bhd
+6012-327 5866
SELVARAJOO A/L SAGADEVAN
Manager, MZ World Solution
+6012-687 0191
JODIE MONICA HO
Principal's Personal Assistant, Taylor's International School
+603-5879 5000
Similar Profiles
Simphiwe SebeSimphiwe Sebe
Office Administrator at Mmatlala Multi Trade ServicesOffice Administrator at Mmatlala Multi Trade Services
William EstephanWilliam Estephan
Supervisor at Multi Trade SolutionsSupervisor at Multi Trade Solutions
Gabriel AlvaradoGabriel Alvarado
Admin Assistant at MLPT Multi ServicesAdmin Assistant at MLPT Multi Services