Shaza Ezzatty Zafrin
Acting Rehabilitation Manager
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Acting Rehabilitation Manager
IIUM Medical Specialist Centre
07.2022 - Current
- Led project management of establishing Rehab Centre in IIUM Medical Specialist Centre ("IMSC")
- Streamlined therapy processes for increased efficiency, leading to improved patient outcomes and satisfaction levels.
- Developed interdisciplinary care strategies with a team of healthcare professionals, resulting in comprehensive rehabilitation plans.
- Led multidisciplinary team meetings with other stakeholders (ie. SOCSO) regularly to discuss patient progress, address concerns or challenges faced during treatment interventions.
- Built strong relationships within the local healthcare community through networking events and partnerships with other organizations, expanding referral sources and increasing patient admissions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed budgets while maintaining high-quality services, contributing to the financial stability of the rehabilitation center.
- Led project management of collaboration with SOCSO as its Strategic Partner in Pahang to provide intensive rehabilitation Return To Work (RTW) Program for their SOCSO insured persons.
- Led project management of establishing Neuro-robotics Rehabilitation Services at IMSC.
Clinical Embryologist
IIUM Medical Specialist Centre
02.2018 - 07.2022
- Consistently maintained detailed records of embryology procedures for quality assurance purposes, providing data-driven insights on potential areas for improvement in laboratory practices.
- Implemented cutting-edge technologies such as time-lapse imaging systems, contributing to better embryo selection processes for transfer or freezing purposes.
- Assessed and graded health and development of embryos through morphologic evaluation.
- Educated patients on the importance of maintaining a healthy lifestyle during assisted reproductive treatments and provided guidance on nutrition, exercise, stress management, among other factors that influence fertility outcomes.
- Executed processes such as embryo transfers, egg fertilization, egg retrieval, sperm injection (ICSI), assisting hatching (AH) and sperm preparation for over 10 patients per week.
- Obtained semen specimens to prepare for insemination.
- Worked closely with clinical staff to ensure seamless coordination of patient care during fertility treatments.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for patients, resulting in higher pregnancy rates.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master of Science - Reproductive Medicine & Developmental Biology
Imperial College London
London, United Kingdom 04.2001 -
Bachelor of Science - Biology
Universiti Putra Malaysia
Selangor, Malaysia 04.2001 -
Kolej Tunku Kurshiah
Seremban, Negeri Sembilan, Malaysia2006
Skills
- Clinical Staff Management
- Case Management
- Effective Communication
- Profit improvements
- Operating Plans Development
- Service Utilization Improvements
- Stakeholder Coordination
- Adaptability
- Problem-solving aptitude
Accomplishments
- Successfully completed collaboration with Tun Razak Rehabilitation Centre (TRRC) SOCSO in the Intensive Rehabilitation RTW Program project bringing up to RM 2.9 million in revenue
- Played an instrumental role in contract negotiations, securing a contract value of RM 3 million and 5 years contract tenure through the expansion of Neuro-robotics Services with TRRC.
- Proven track record of improving profitability of Rehab Department to at least 32% FY 2023.
Timeline
Acting Rehabilitation Manager
IIUM Medical Specialist Centre
07.2022 - Current
Clinical Embryologist
IIUM Medical Specialist Centre
02.2018 - 07.2022
Master of Science - Reproductive Medicine & Developmental Biology
Imperial College London
04.2001 -
Bachelor of Science - Biology
Universiti Putra Malaysia
04.2001 -
Kolej Tunku Kurshiah
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