SHAYMABHARAATY RAMANI
Senior Patient Advisor
Kuala Lumpur,Cheras
Summary
Senior Patient Advisor and MBBS graduate coordinating patient consultations, clinician-approved education, referrals, and follow-up across complex care journeys. Resolves escalated concerns through insurance and authorization support, structured stakeholder coordination, and accurate documentation in electronic health records. Mentors junior advisors on escalation handling, communication standards, and service recovery.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Senior Patient Advisor
Heal Within®
10.2025 - Current
- Reinforce clinician-approved patient education regarding care plans, medications, follow-up requirements and self-management guidance.
- Coordinated multidisciplinary care plans with physicians, nurses, social workers, and community resources to ensure comprehensive patient support.
- Navigate insurance, authorisation, and financial-assistance processes to reduce barriers and support continuity of care.
- Resolved 90% of escalated service concerns within 48 hours through structured follow-up and stakeholder coordination.
- Track patient follow-up status, document reported concerns and escalate clinical matters to authorised healthcare professionals.
- Document patient interactions, interventions, and follow-ups accurately in electronic health records.
- Mentored and guided over 20 junior patient advisors on effective patient communication, documentation standards, follow-up procedures, and case escalation practices.
- Developed personalized wellness plans for clients to support their healing journey and improve overall satisfaction.
Medical Assistant & Pharmacy Assistant
APOLLO MEDICAL CENTRE
10.2024 - 09.2025
- Dispensed medications according to physician orders, verifying dose accuracy and patient-history information.
- Administered patient assessments and documented medical histories in electronic health record systems.
- Coordinated appointments, referrals, and patient flow to enhance clinical efficiency and streamline service delivery.
- Provided compassionate support during examinations and treatments, fostering a positive patient experience.
- Coordinated appointments, referrals, and patient flow to improve clinical efficiency and service delivery.
- Assisted healthcare providers with examinations and procedures to enhance patient care efficiency.
- Assisted healthcare providers with examinations and procedures, optimizing patient care delivery.
Doctor (MBBS)
HOSPITAL RAJA PERMAISURI BAINUN (HRPB)
08.2023 - 09.2024
- Diagnosed and treated diverse patient conditions, ensuring high-quality care standards.
- Assisted in diagnosing and managing patient care, adhering to hospital protocols and collaborating with senior clinicians.
- Conducted patient consultations, medical-history reviews, physical examinations and clinical assessments.
- Coordinated laboratory investigations, analyzed results, and communicated critical findings to specialists to support patient management.
- Managed patient admissions and referrals, ensuring seamless follow-up care to enhance patient outcomes.
- Coordinated laboratory investigations, reviewed results and communicated relevant findings to specialists.
- Managed patient admissions, referrals, and follow-up care.
Sales Executive
CERAGEM MALAYSIA SDN. BHD
02.2023 - 07.2023
- Advised customers on health devices and wellness solutions, tailoring recommendations to meet specific needs.
- Supported sales targets by identifying customer needs, recommending suitable wellness products and coordinating product demonstrations with the sales team.
- Collaborated with cross-functional teams on marketing initiatives, fostering long-term customer relationships.
- Maintained accurate customer records, followed up on enquiries and provided after-sales support to strengthen customer satisfaction and retention.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Cultivated strong client relationships, contributing to improved customer satisfaction and loyalty.
Quality Assurance Supervisor
COSWAY (M) Sdn. Bhd.
05.2015 - 06.2017
- Supervised quality assurance processes to ensure compliance with industry standards.
- Developed and revised SOPs and work instructions to enhance quality-management systems and ensure adherence to compliance standards.
- Developed and revised SOPs and work instructions to strengthen quality-management systems.
- Reviewed Batch Manufacturing Records, coordinating with Quality Control, Production, and Research and Development teams to effectively resolve quality issues.
- Coordinated corrective and preventive actions with relevant departments, monitoring follow-up activities to ensure prompt closure of quality issues.
- Coordinated corrective and preventive actions with relevant departments and monitored follow-up activities to ensure timely closure of quality issues.
Education
M.D. - Bachelor of Medicine And Bachelor of Surgery
Kursk State Medical University
Kursk 04.2001 -
Foundation in Science -
Nirwana College
Kuala Lumpur01-2014
Skills
Patient services
Patient care coordination
Patient onboarding
Appointment and referral coordination
Complaint resolution
Healthcare operations
Regulatory compliance
Medical records administration
Insurance and authorization support
Internal auditing
Timeline
Senior Patient Advisor
Heal Within®
10.2025 - Current
Medical Assistant & Pharmacy Assistant
APOLLO MEDICAL CENTRE
10.2024 - 09.2025
Doctor (MBBS)
HOSPITAL RAJA PERMAISURI BAINUN (HRPB)
08.2023 - 09.2024
Sales Executive
CERAGEM MALAYSIA SDN. BHD
02.2023 - 07.2023
Quality Assurance Supervisor
COSWAY (M) Sdn. Bhd.
05.2015 - 06.2017
M.D. - Bachelor of Medicine And Bachelor of Surgery
Kursk State Medical University
04.2001 -
Foundation in Science -
Nirwana College