SHATISKUMAR THAMILSELVAM
BRANCH MANAGER
Shah Alam, Selangor,10
Summary
Dynamic Branch Manager at ASIA SUPERMART (M) SDN BHD, recognized for elevating customer satisfaction through exceptional service and relationship building. Expert in branch operations management and sales planning, consistently exceeding targets while fostering a collaborative team environment. Proven ability to coach staff and enhance performance, ensuring operational excellence.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Branch Manager
ASIA SUPERMART (M) SDN BHD
07.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Department Manager
Mydin Mohamed Holdings Berhad
07.2023 - 07.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Department Manager
SEGI FRESH
05.2022 - 06.2023
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Team Leader
Lotus
04.2021 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Produce Associate
Tesco Extra
01.2018 - 04.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
High School Diploma -
SMK KATHOLIK TANJONG MALIM PERAK
Tanjong Malim, Perak, Malaysia 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Team player
Customer relationships
Staff management
Cash handling expertise
Sales planning
Banking
Human resources
Financial administration
Timeline
Branch Manager
ASIA SUPERMART (M) SDN BHD
07.2024 - Current
Department Manager
Mydin Mohamed Holdings Berhad
07.2023 - 07.2024
Department Manager
SEGI FRESH
05.2022 - 06.2023
Team Leader
Lotus
04.2021 - 04.2022
Produce Associate
Tesco Extra
01.2018 - 04.2021
High School Diploma -
SMK KATHOLIK TANJONG MALIM PERAK
04.2001 -