Shatishwaran Anpalagan

Obtain a customer service management position where i can effectively utilize my expertise in customer relations and staff leadership. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Time management skills
• Dependable and Independent
• Energetic
• Willing to learn new things and able to work in a team
• Able to work under minimum supervision and pressure
• Motivated and responsible
• Proficiency in Microsoft Word, PowerPoint, Excel, and Access
• System of hardware (repair) & software
• Possess good communication skills and have a pleasant personality
• Friendly, social, and jovial
• Sense of responsibility
• Good communication skills

• ASTRO CALL CENTRE, 2 years, Experience providing customer support in busy call centre environments for public utility and for customers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills – listen attentively, solve problem creatively, and use tact and diplomacy to find common ground. Handle 80+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Trained 3 new employees in customer service script recitation., customer names, addresses, phone numbers, credit card information, Microsoft Office (Word / Excel), Conversational in English and Chinese, Receive source data and enter into customer service software, perform data entry and retrieval, set up chat client service
• ASTRO (ACD & NJOI), 1 year, Experience providing do swap account, convert normal DTH to NJOI for customers with outstanding balance. Handle 100 customer accounts per day. Perform data entry and retrieval with software such as Microsoft Office (Word, Excel).
• RHB BANK CALL CENTRE, 3 months, Experience providing customer support in busy call centre environments for public utility and for customers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills – listen attentively, solve problem creatively, and use tact and diplomacy to find common ground. Taking order department floor RHB, just take down customer details and arrange request call back from the department. Handle 80+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
• Chilindo.com, 1 year 2 months, Group Leader Customer Service Associate. Prepare daily, weekly and monthly report on overall team performance and KPI’s. Handle outbound/inbound calls pertaining to inquiries on provided services. Handle social media inquiries via AgoraPulse (Facebook) with regards to inquiries, complaints, and back office maintenance. Handle inquiries via emails (Zendesk) with regards to inquiries, complaints, and back office maintenance. Multitask in the survey department with regards to customer feedback for the service.
• MAXIS BROADBAND, Customer Care Consultant (CCC) & Priority Service unit (PSU), 11/05/18 - 05/04/23, Greet customers warmly and ascertain the problem or reason for calling. Use telephones to reach out to customers and verify account information. Open customer accounts by recording account information. Work under Postpaid department calls and handle all other departments (Roaming, Fibre, Prepaid, Network, and callbacks). Support Fibre churn to save customers from being disconnected with offering special rebates. Handle Mandarin callbacks and do manager callbacks as a senior position. PIC role on days TM is off or MC, manage team and clear cases, and assist team. Resolve product or service problems, attract potential customers, promptly respond to customer questions, accomplish customer service and organization mission, keep records of customer interactions, and meet personal/team targets and call handling quotas. Follow communication procedures, guidelines, and policies, handle complaints, provide appropriate solutions and alternatives, and ensure resolution., RM 4600.00

• Age: 31
• Hobbies: Editing songs (DJ)
• Ethnicity: Indian
• Health Status: Good
• Date of Birth: 02/04/93
• Gender: Male
• Nationality: Malaysian
• Marital Status: Married
• Religion: Hindu

Mr, Tim 0197922111