Shasmita Soorthi
Customer Relationship Executive
Puchong
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Relationship Executive
TouchnGo Malaysia
05.2022 - 07.2024
- Maintaining constant communication with current customers in order to keep our business visible.
- Mending broken or disconnected connections.
- Carrying out thorough needs analyses to comprehend the demands of every client.
- Determining a selection of our products that may satisfy the objectives and principles of every customer.
- Making suggestions and considering options while conferring with clients.
Customer Service Executive
IGT Solutions
04.2020 - 04.2022
- Ensure all inbound calls received are answered immediately
- Ensure and maintain professionalism in handling customers inquiries/complaints on the organization’s products and services
- Ensure that each transaction is handled in a way that contributes. to overall customer satisfaction and increases customer loyalty
- Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary.
- Work in a team to ensure Call Centre Service Level is met, Maintain service quality
- Perform Upsell to potential customers.
Education
SPM - Secondary
Tenby Schools
01.2015 - 12.2019
SACEi South Australian Matriculation - Foundation
Taylors University
S 01.2020 - 01.2022
BBA - Bachelor in Business Administration Honours
Veritas University College
Petaling Jaya, Selangor, MalaysiaSkills
Team leadership
Good relationship with clients
Customer data management
Call centre experience
Multi-tasking
Problem-solving
Energetic work ethic
CRM Software
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
Customer Relationship Executive
TouchnGo Malaysia
05.2022 - 07.2024
Customer Service Executive
IGT Solutions
04.2020 - 04.2022
SACEi South Australian Matriculation - Foundation
Taylors University
01.2020 - 01.2022
SPM - Secondary
Tenby Schools
01.2015 - 12.2019
BBA - Bachelor in Business Administration Honours
Veritas University College