Shasmita Soorthi
Customer Relationship Executive
Puchong
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Relationship Executive
TouchnGo Malaysia
05.2022 - 07.2024
- Maintaining constant communication with current customers in order to keep our business visible.
- Mending broken or disconnected connections.
- Carrying out thorough needs analyses to comprehend the demands of every client.
- Determining a selection of our products that may satisfy the objectives and principles of every customer.
- Making suggestions and considering options while conferring with clients.
Customer Service Executive
IGT Solutions
04.2020 - 04.2022
- Ensure all inbound calls received are answered immediately
- Ensure and maintain professionalism in handling customers inquiries/complaints on the organization’s products and services
- Ensure that each transaction is handled in a way that contributes. to overall customer satisfaction and increases customer loyalty
- Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary.
- Work in a team to ensure Call Centre Service Level is met, Maintain service quality
- Perform Upsell to potential customers.
Education
SPM - Secondary
Tenby Schools
01.2015 - 12.2019
SACEi South Australian Matriculation - Foundation
Taylors University
S 01.2020 - 01.2022
BBA - Bachelor in Business Administration Honours
Veritas University College
Petaling Jaya, Selangor, MalaysiaSkills
Team leadership
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
Customer Relationship Executive
TouchnGo Malaysia
05.2022 - 07.2024
Customer Service Executive
IGT Solutions
04.2020 - 04.2022
SACEi South Australian Matriculation - Foundation
Taylors University
01.2020 - 01.2022
SPM - Secondary
Tenby Schools
01.2015 - 12.2019
BBA - Bachelor in Business Administration Honours
Veritas University College
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