SHASINDRAN AL SARAVANAN
LEPAS PULAU PINANG
Summary
Experienced F&B banquet supervisor with a proven track record in managing high-profile events, including corporate meetings, weddings, and social functions. Demonstrates expertise in event planning, banquet operations, staff training, and inventory management while ensuring exceptional customer service and adherence to hygiene standards. Adept at coordinating cross-functional teams to deliver seamless event execution and maintaining service excellence under pressure. Recognised for strong leadership skills, time management, and attention to detail. Committed to driving operational efficiency and guest satisfaction within the hospitality industry.
Overview
3
3
Languages
9
9
years of professional experience
Work History
F&B Banquet Supervisor
THE MILLEN HOTEL
PENANG, MALAYSIA
10.2024 - 08.2026
- Supervise daily banquet functions including corporate meetings, weddings, and social events.
- Coordinate with Sales, Kitchen, Stewarding, and AV team to ensure smooth execution of events based on BEO.
- Led and managed service staff and part-timers through briefing, training, and task delegation, fostering a cohesive service environment.
- Oversee event setup, service sequence, and breakdown to ensure efficiency and service quality.
- Monitored guest satisfaction during events, addressing requests or issues promptly to enhance overall event experience.
- Ensure cleanliness, hygiene, and proper presentation of function rooms and service areas.
- Assist in manpower planning, scheduling, and maintaining banquet equipment inventory.
- Joined hotel pre-opening team to establish banquet operations, service flow, and event setup standards, ensuring readiness for successful events.
BANQUET CAPTAIN / SUPERVISOR
COURTYARD BY MARRIOTT
03.2022 - 09.2024
- Oversaw banquet team operations, coaching and training staff to enhance service quality.
- Ability to monitor and supervise line staff.
- Immense ability to provide excellent customer service.
- Profound knowledge of banquet set-ups, policies and procedures.
- Monitored and inspected food and beverage deliveries to ensure compliance with quality standards.
- Uphold strict hygiene standards for all personnel entering the banquet area.
- Monitored banquet storerooms, maintaining organisation and cleanliness for efficient service delivery.
- Uncommon ability to plan and multi-task in a busy environment.
- Upheld strict hygiene standards for all personnel entering the banquet area.
- Extensive Hospitality and banquet service experience in food service industry.
Banquet Captain
LEXIS SUITE PENANG
PENANG, MALAYSIA
01.2021 - 03.2022
- Coordinated and executed all banquet functions, overseeing social, corporate, and non-profit events to meet client expectations
- Coordinated multiple high-profile events simultaneously, facilitating smooth transitions between daytime and nighttime activities
- Manage VIP client relationships, ensuring seamless transition from sales to execution phases
- Assign specific tasks and supervise banquet staff to ensure efficient operations
- Ensure consistent service standards across all shifts
- Coordinate service timing with client, kitchen, stewarding including additional meal requirements, allergies, dietary needs, and special request
- Set service expectations for all forward facing staff and execute training program
- Train new and existing employees on full food and beverage offerings
CASHIER CUM BARISTA
LOH GUAN LYE HOSPITAL ( HERITAGE CAFE)
01.2020 - 01.2021
- Prepared and served drinks and food in accordance with Health codes and cafe standards.
- Oversaw customer service desk, handling cash transactions and providing assistance to customers.
- Communicated payment methods to customers clearly and accurately, enhancing their purchasing experience.
- Ensured cafe cleanliness by cleaning tables, maintaining condiment bar, and disposing of trash.
F&B Assistant cum Bartender
OLIVE TREE HOTEL
01.2018 - 01.2020
- Served food and beverages to patrons, including preparation and presentation of special dishes at tables.
- Recorded food and beverage orders from patrons at the table.
- Monitored customer satisfaction, addressing any issues promptly to enhance dining experience.
- Recorded patrons' food orders on slips, memorised orders, or entered into computer for efficient transmittal to kitchen staff.
Education
SPM - GENERAL STUDIES
SMK SUNGAI ARA
SUNGAI ARA BAYAN LEPAS08-2026
01-2024
01-2021
01-2020
01-2020
Skills
- Customer Service Excellence
- Event Planning & Forecasting
- Team Leadership & Staff Supervision
- Problem Solving & Decision Making
- Banquet Operations & Setup
- Time Management & Multitasking
- Dependable with Strong Work Ethic
- Efficient and Detail-Oriented
- Positive Attitude & Team Player
- Punctual and Reliable
- Event coordination
- Staff training
- Inventory management
Accomplishments
- Certified F&B Department Trainer, conducted staff trainings across all outlets.
- Safety & Health (OSH)
Custom
- MR. Rayme, Banquet Manager, Amari Hotel Penang, +60 19-573 6911
- Mr. Zulkarnain, Banquet Manager, Lexis Suite Penang & Courtyard By Marriott, +60 12-477 2143
- Mr. Eric Cheng, F&B Manager, Lexis Suite Penang, +60 19-478 1056
- Mr. Ridzuan, Assistant Banquet Manager, The Millen Hotel, +60 17-436 2336
Languages
English
Intermediate
B1
Malay
Upper Intermediate
B2
MANDARIN
Intermediate
B1
Timeline
F&B Banquet Supervisor
THE MILLEN HOTEL
10.2024 - 08.2026
BANQUET CAPTAIN / SUPERVISOR
COURTYARD BY MARRIOTT
03.2022 - 09.2024
Banquet Captain
LEXIS SUITE PENANG
01.2021 - 03.2022
CASHIER CUM BARISTA
LOH GUAN LYE HOSPITAL ( HERITAGE CAFE)
01.2020 - 01.2021
F&B Assistant cum Bartender
OLIVE TREE HOTEL
01.2018 - 01.2020
SPM - GENERAL STUDIES
SMK SUNGAI ARA