Summary
Overview
Work History
Education
Skills
Timeline
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SHASHVINDRAN A/L SHAMALAN

Visa Admin & Dispatch
Cheras, Selangor

Summary

Professional with strong background in visa processing and administrative support. Skilled in document verification, application assessment, and customer service. Dependable team player known for adaptability and focus on achieving results. Adept at managing multiple tasks and maintaining high standards under pressure.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Visa Assistant & Despatch – Admin

Holiday Tour & Travel Sdn Bhd
05.2023 - Current
  • Responsible for assisting clients with end-to-end visa application processes, including preparing and organizing required documents in compliance with immigration authority requirements.
  • Submitted visa applications on clients' behalf, tracked progress, and ensured timely updates.
  • Communicated effectively with clients to collect necessary information, address inquiries, and schedule appointments.
  • Maintained accurate records in case management systems, monitored deadlines, and ensured proper documentation.
  • Conducted research on visa requirements and kept up to date with immigration law and policy changes. Additionally handled administrative duties such as organizing files, preparing reports and spreadsheets, and managing phone calls, emails, and correspondence.

Administrative Assistant

Freelance Admin
05.2022 - 04.2023
  • Providing support to customers through email, chat, or other online channels.
  • Entering and managing data in spreadsheets and databases.
  • Maintaining digital files and records.
  • Performing various administrative tasks to support online operations, such as invoicing, document filing, and coordinating with partners.

MCDONALD Crew Trainer

McDonald's
01.2019 - 02.2022
  • Trained new staff on operational procedures and food safety standards to ensure compliance and consistency in service quality.
  • Monitored daily operations to maintain high standards of cleanliness, organization, and efficiency within the crew.
  • Assisted in developing training materials and resources that improved onboarding processes for new employees.
  • Provided ongoing support and mentorship to team members, fostering a collaborative work environment that enhanced overall performance.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

Information And Computer Systems

SMK Bandar Baru Sungai Long
Kajang, Selangor, Malaysia
04.2001 -

Skills

Empathy and patience

Document verification

Application processing

Documentation and paperwork

Self motivation

Word Processing: Microsoft Word, Microsoft OneNote, SharePoint, Pages, Google Docs

Presentation Tools: Microsoft PowerPoint, Keynote, Google Slides

Spreadsheet: Microsoft Excel, Numbers, Google Sheets

Communication Tools: Microsoft Outlook, Mail, Gmail, Microsoft Team, Google Hangout, Skype, Zoom, Slack, TeamViewer

Teamwork and collaboration

Timeline

Visa Assistant & Despatch – Admin

Holiday Tour & Travel Sdn Bhd
05.2023 - Current

Administrative Assistant

Freelance Admin
05.2022 - 04.2023

MCDONALD Crew Trainer

McDonald's
01.2019 - 02.2022

Information And Computer Systems

SMK Bandar Baru Sungai Long
04.2001 -

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SHASHVINDRAN A/L SHAMALANVisa Admin & Dispatch