Shashithra Basker
Summary
Result-driven Student Life professional experienced in campus orientation, student welfare frameworks, and large-scale event logistics. Skilled in managing student relations and logistics, with strong analytical expertise from a global corporate environment. Aiming to contribute administrative and problem-solving capabilities to a Student Affairs department in Kuala Lumpur.
Overview
8
8
years of professional experience
Work History
Student Life Officer
Quest International University
Ipoh, Perak, Malaysia
10.2025 - Current
- Assisted in developing and implementing student support programs to enhance learning experiences.
- Administered comprehensive student welfare programs, managing students' medical insurance policies, claims processing and emergency financial aid, dediated point of contact for a campus community of 2000+ students.
- Optimized campus transit logistics, overseeing daily shuttles and bus schedules from hostels to campus and managing over 220 slot parking allocations to ensure seammless student commuting.
- Appointed as departmental secretary, scheduling strategic meetings, preparing comprehensive agendas and documenting official minutes to track action items.
- Coordinated end-to-end logistics for annual University Convocations and Orientation Programs managing student registrations, crowd control, and scheduling to onboard incoming intakes seamlessly.
- Assisted and executed a diverse calendar of campus engageent events, including cultural festival celebrations (CNY, Christmas), large-scale student integration nights and university-wide sports tournament.
- Served as the primary point of contact for the Student Life department, managing frontline student inquiries, resolving grievances and escalating complex cases to senior management.
- Enhanced communication between team members by organizingg regular meetings and fostering open dialogue.
Planning Analyst
Coherent Corp.
Ipoh, Perak, Malaysia
07.2022 - 01.2025
- 2 years in production, coordinated with cross-functional teams (operations, procurement, logistics and quality control) to ensure production schedules and delivery targets are met.
- Designed and maintained daily/weekly planning workflows, monitoring progress and providing regular updates to management.
- Having to deal with different superiors and being able to communicate and work as a team to reach our target goal, led peer training sessions for smooth task handovers, reflecting onboarding and learning support.
- Setting a goal / target of the amount of products that will need to be packed within a week, helps keep our priority straight and people to work towards the goal better.
- Improved planning efficiency by identifying process gap and implementing structured solutions.
- Proficiency in usage of Oracle APEX, Agile BOM, ATS Tracking Sytem.
Human Resource Intern
Petrochem Safety
Setia Alam, Selangor, Malaysia
07.2021 - 10.2021
- Worked under HR Supervisor, creating purchase orders for HR and operation needs, needing to be very detailed orientated and make sure there is no misinformation provided.
- Managed confidential personnel files, maintaining accuracy and uploading strict privacy standards.
- Profieciency in CT Link tracking, tracking system to track each product and where it has arrived to.
- Understanding the different criteria of HR, gaining knowledge on recruitment and payroll, understanding people's behaviour before recruiting into the company and how much can they can contribute, and working through the pay system.
- Received exceptional review from HR supervisor, quote "One of the best I have seen" from University lecturer, written on review is on how much of a fast learner I am, contribution towards the company, my engagement towards the people, and despite it all, how I am able to pick up on things quickly despite only working from home due to Covid.
- Created and updated tracking spreadsheets using MS Excel.
Reservation department
Weil Hotel
Ipoh, Perak, Malaysia
10.2018 - 01.2019
- Managed the booking of hotel rooms.
- Demonstrated effective verbal and written communication skills during interactions eith guests and team members.
- Exhibited self-motivation and personal responsibility in managing daily tasks and responsibilities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Receiving information and guest details and proceeding to key in customer's data carefully into the system.
- Excellent communication skills, both verbal and written.
- Fostered welcoming atmosphere for guests, enhancing their overall experience.
- Achieving great communication skills by being able to deal with different types of people on a daily.
- Received offer to join permanently as a front office receiptionist due to friendly, outgoing personality.
Education
Bachelor of Business Administration - Human Resource major
Quest International University
Ipoh, Perak01-2022
Diploma of Higher Education - Business Management
Quest International University
Ipoh, Perak01-2019
Skills
- Event management
- Student Engagement Initiatives
- Student Engagement
- Student Welfare Advocacy
- Customer relations
- Data analysis
- Microsoft Office
- Team Collaboration
- Conflict resolution
- Interpersonal communication
Languages
English
Advanced
C1
Malay
Advanced
C1
Timeline
Student Life Officer
Quest International University
10.2025 - Current
Planning Analyst
Coherent Corp.
07.2022 - 01.2025
Human Resource Intern
Petrochem Safety
07.2021 - 10.2021
Reservation department
Weil Hotel
10.2018 - 01.2019
Bachelor of Business Administration - Human Resource major
Quest International University
Diploma of Higher Education - Business Management
Quest International University