Summary
Overview
Work History
Education
Skills
Demographics
Interpersonal Attitude
Timeline
Generic
Shashikala Nethaji

Shashikala Nethaji

Quality & Risk Executive
Sitiawan

Summary

Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Quality & Risk Executive Cum Integrity Ambassador

KPJ Sri Manjung Specialist Hospital
11.2020 - Current
  • Establish documents such as Service Policy, Work Instruction & ERP
  • Establish Departmental Risk Register & Hospital Top 20 Risk Register
  • Conduct Risk Assessment
  • Establish Bribery Risk Register & Risk Assessment
  • Conduct Internal Audit
  • Provide Integrity Trainings for staffs
  • Provide trainings for HOS to develop departmental documents
  • Lead of SIRIM Customer Service Management (Certification for 3 years)
  • Lead Auditor of Integrated Management System (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018)
  • Establish Business Continuity Plan for Hospital
  • Establish Aspect Impact
  • Establish HIRARC
  • Perform mystery shopping to increase the quality of customer service satisfaction

Senior Pharmacy Assistant In Charge

KPJ Sri Manjung Specialist Hospital
07.2014 - 11.2020
  • Setup Pharmacy Department and give inputs to setup pharmacy department at new wing
  • Do Pharmacy Monthly Revenue Report and submit to management
  • Staff recruiting and training
  • Raise Incident Report and do root cause analysis and present to committee
  • Prepare documents and the necessary for Internal Audit, External Audit, Clinical Audit and Review stock variances after each stock take
  • Review all drug selling price margins whether in profit ma KKM Inspection

Pharmacist Assistant

Anson Bay Medical Centre
07.2013 - 06.2014
  • Assisting the pharmacist to set up pharmacy store, pharmacy and dispensary
  • Raise Goods Receive Note
  • Supply drugs for emergency trolley

Pharmacist Assistant & Branch Supervisor

Farmasi Sitiawan Dua
06.2009 - 06.2013
  • Assisting the pharmacist
  • Processing and filling the prescription

Education

Diploma - Pharmacy

MALAYSIA ALLIED HEALTH & SCIENCE ACADEMY (MAHSA)
04.2006 - 06.2009

Bachelor - Business Administration Major in Human Resource

OPEN UNIVERSITY MALAYSIA
09.2016 - 10.2019

MBA - Master in Business Administration Major in HR

OPEN UNIVERSITY MALAYSIA
04.2001 -

Level 1 Certified Risk Practitioner (ID: AF 00238)

THE ACADEMY OF RISK MANAGEMENT MALAYSIA (ARiMM)
12-2024

Skills

Demographics

Malaysian / Indian / Hindu, Single

Interpersonal Attitude

  • Able to lead team
  • Quick learner
  • Hardworking
  • Responsible
  • Excellent communication and presentation skills
  • Able to disposition
  • Very flexible and efficient
  • Able to accept advises and work in group
  • Able to train new staffs
  • Able to work independently under any situation
  • Very patient
  • Initiative
  • Able to undergo any training if provided
  • Able to advise the management if need arises

Timeline

Quality & Risk Executive Cum Integrity Ambassador

KPJ Sri Manjung Specialist Hospital
11.2020 - Current

Bachelor - Business Administration Major in Human Resource

OPEN UNIVERSITY MALAYSIA
09.2016 - 10.2019

Senior Pharmacy Assistant In Charge

KPJ Sri Manjung Specialist Hospital
07.2014 - 11.2020

Pharmacist Assistant

Anson Bay Medical Centre
07.2013 - 06.2014

Pharmacist Assistant & Branch Supervisor

Farmasi Sitiawan Dua
06.2009 - 06.2013

Diploma - Pharmacy

MALAYSIA ALLIED HEALTH & SCIENCE ACADEMY (MAHSA)
04.2006 - 06.2009

MBA - Master in Business Administration Major in HR

OPEN UNIVERSITY MALAYSIA
04.2001 -

Level 1 Certified Risk Practitioner (ID: AF 00238)

THE ACADEMY OF RISK MANAGEMENT MALAYSIA (ARiMM)
Shashikala NethajiQuality & Risk Executive