Shashikala Nethaji
Quality & Risk Executive
Sitiawan
Summary
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Quality & Risk Executive Cum Integrity Ambassador
KPJ Sri Manjung Specialist Hospital
11.2020 - Current
- Establish documents such as Service Policy, Work Instruction & ERP
- Establish Departmental Risk Register & Hospital Top 20 Risk Register
- Conduct Risk Assessment
- Establish Bribery Risk Register & Risk Assessment
- Conduct Internal Audit
- Provide Integrity Trainings for staffs
- Provide trainings for HOS to develop departmental documents
- Lead of SIRIM Customer Service Management (Certification for 3 years)
- Lead Auditor of Integrated Management System (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018)
- Establish Business Continuity Plan for Hospital
- Establish Aspect Impact
- Establish HIRARC
- Perform mystery shopping to increase the quality of customer service satisfaction
Senior Pharmacy Assistant In Charge
KPJ Sri Manjung Specialist Hospital
07.2014 - 11.2020
- Setup Pharmacy Department and give inputs to setup pharmacy department at new wing
- Do Pharmacy Monthly Revenue Report and submit to management
- Staff recruiting and training
- Raise Incident Report and do root cause analysis and present to committee
- Prepare documents and the necessary for Internal Audit, External Audit, Clinical Audit and Review stock variances after each stock take
- Review all drug selling price margins whether in profit ma KKM Inspection
Pharmacist Assistant
Anson Bay Medical Centre
07.2013 - 06.2014
- Assisting the pharmacist to set up pharmacy store, pharmacy and dispensary
- Raise Goods Receive Note
- Supply drugs for emergency trolley
Pharmacist Assistant & Branch Supervisor
Farmasi Sitiawan Dua
06.2009 - 06.2013
- Assisting the pharmacist
- Processing and filling the prescription
Education
Diploma - Pharmacy
MALAYSIA ALLIED HEALTH & SCIENCE ACADEMY (MAHSA)
04.2006 - 06.2009
Bachelor - Business Administration Major in Human Resource
OPEN UNIVERSITY MALAYSIA
09.2016 - 10.2019
MBA - Master in Business Administration Major in HR
OPEN UNIVERSITY MALAYSIA
04.2001 -
Level 1 Certified Risk Practitioner (ID: AF 00238)
THE ACADEMY OF RISK MANAGEMENT MALAYSIA (ARiMM)
12-2024
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Adobe Acrobat
Demographics
Malaysian / Indian / Hindu, Single
Interpersonal Attitude
- Able to lead team
- Quick learner
- Hardworking
- Responsible
- Excellent communication and presentation skills
- Able to disposition
- Very flexible and efficient
- Able to accept advises and work in group
- Able to train new staffs
- Able to work independently under any situation
- Very patient
- Initiative
- Able to undergo any training if provided
- Able to advise the management if need arises
Timeline
Quality & Risk Executive Cum Integrity Ambassador
KPJ Sri Manjung Specialist Hospital
11.2020 - Current
Bachelor - Business Administration Major in Human Resource
OPEN UNIVERSITY MALAYSIA
09.2016 - 10.2019
Senior Pharmacy Assistant In Charge
KPJ Sri Manjung Specialist Hospital
07.2014 - 11.2020
Pharmacist Assistant
Anson Bay Medical Centre
07.2013 - 06.2014
Pharmacist Assistant & Branch Supervisor
Farmasi Sitiawan Dua
06.2009 - 06.2013
Diploma - Pharmacy
MALAYSIA ALLIED HEALTH & SCIENCE ACADEMY (MAHSA)
04.2006 - 06.2009
MBA - Master in Business Administration Major in HR
OPEN UNIVERSITY MALAYSIA
04.2001 -
Level 1 Certified Risk Practitioner (ID: AF 00238)
THE ACADEMY OF RISK MANAGEMENT MALAYSIA (ARiMM)