SHASHANK SHEKHAR
Gurgaon
Summary
Transaction monitoring and data reconciliation analyst with experience in chargeback management, fraud detection, and reconciliation across payment systems. Uses Python, SQL, Excel, and Power BI to identify anomalies, maintain data integrity, and report KPI trends. Contributed to a 15% reduction in fraudulent chargebacks through improved monitoring and data controls.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Transaction & Chargeback Volume Forecasting / Reconciliation Model
Finsol Group
Gurgoan, India
08.2021 - Current
- Tools: Python (Prophet), SQL, Excel. Duration: 2 years.
- Built predictive time series model in Python Prophet to forecast monthly transaction reconciliation and chargeback volumes.
- Delivered strong forecast accuracy and supported early risk planning, reducing chargeback backlog by ~20% during high-traffic months.
- Reviewed historical transaction and dispute data to identify seasonality patterns and volume spikes, enabling proactive reconciliation planning.
- Developed end-to-end forecasting and reconciliation pipeline integrating data extraction, preprocessing, matching, and model training, automating monthly volume predictions.
- Presented reconciliation and forecasting insights through an executive dashboard in Power BI, aiding strategic decision-making.
Transaction Monitoring & Reconciliation Analyst | Chargeback & Fraud | Risk Mitigation
Signetpay Payment Solution Pvt. Ltd.
01.2021 - Current
- Fraud Detection & Prevention: Assisted in the development of fraud detection and transaction-monitoring strategies, reducing fraudulent chargebacks by 15%.
- Transaction Monitoring: Monitored daily transaction flows across multiple payment platforms in real time to identify anomalies and suspicious activity, enhancing fraud detection efforts.
- Data Reconciliation: Performed end-to-end reconciliation of transaction, settlement, and chargeback data across systems, investigating and resolving mismatches to maintain data integrity.
- Dispute Management: Managed end-to-end chargeback process, investigating and documenting disputes to ensure timely resolution across multiple payment platforms.
- Data Analysis: Analyzed transaction, chargeback, and reconciliation data to identify root causes, fraudulent activities, and areas for process improvement.
- Reporting: Developed detailed reports using Excel, SQL, and Power BI to track key metrics such as reconciliation accuracy and chargeback rates, to support data-driven decision-making.
Intern - Data Analysis, Emails & Chat Support
Sony India Pvt. Ltd.
01.2019 - 01.2021
- Analyzed chat data to refine support workflows, automating repetitive tasks and improving response accuracy.
- Data analysis and visualization (Excel, Power BI)
- Streamlined processes through automation and optimized workflows to improve operational efficiency.
- Provided email and chat support, prioritizing customer satisfaction and effective communication.
- Proficient in CRM tools, chat platforms, and customer support systems, thereby ensuring seamless communication and issue tracking.
- Commitment to continuous learning and innovation
Education
Bachelor's Degree - Mechanical Engineering
Dr. A P J Abdul Kalam University
01-2019
Class 12 - Science
U P Board
01-2015
Class 10 -
U P Board of High School and Intermediate
01-2013
Skills
- Chargeback management processes
- Fraud detection strategies
- Transaction compliance
- Data reconciliation
- Data integrity management
- Data analysis and visualization
- Predictive modeling
- Data visualization tools
- Advanced Microsoft Excel skills
- Payment processing tools
Personal Information
Title: Transaction Monitoring & Data Reconciliation Analyst
Certification
Attended and got certified in cyber security awareness program held by AKTU & UP POLICE in 2017, Certified for attending Python & AI Program in 2025
Timeline
Transaction & Chargeback Volume Forecasting / Reconciliation Model
Finsol Group
08.2021 - Current
Transaction Monitoring & Reconciliation Analyst | Chargeback & Fraud | Risk Mitigation
Signetpay Payment Solution Pvt. Ltd.
01.2021 - Current
Intern - Data Analysis, Emails & Chat Support
Sony India Pvt. Ltd.
01.2019 - 01.2021
Bachelor's Degree - Mechanical Engineering
Dr. A P J Abdul Kalam University
Class 12 - Science
U P Board
Class 10 -
U P Board of High School and Intermediate