IT DEPARTMENT
SHARVIN THIRUNAKARU
UNDERGRADUATE
Summary
Dynamic Customer Support Specialist with a proven track record at Aegis BPO, excelling in active listening and CRM utilization. Recognized for enhancing customer satisfaction through empathetic problem-solving and relationship building, resulting in increased loyalty. Adept at multitasking in high-pressure environments while delivering exceptional service experiences.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Professional with solid background in law enforcement, prepared for demanding roles. Strong focus on maintaining public safety, handling emergencies, and enforcing laws. Effective at team collaboration and adapting to evolving situations. Skilled in conflict resolution, communication, and community engagement. Reliable and results-driven.
Overview
2
2
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Customer Support Specialist
Aegis BPO
09.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Multitasked to handle diverse customer needs in high-volume ( Chat / Digital / Inbound Call ) setting, prioritizing tasks to keep up with challenging deadlines.
Customer Service Representative
Concentrix
03.2025 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Auxiliary Police Officer
Certis Cisco
05.2024 - 03.2025
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Participated in ongoing training sessions, enhancing personal skills and knowledge relevant to auxiliary policing duties.
- Served as a visible deterrent for criminal activity by establishing a visible presence within communities while on patrol.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
Casual Relief Teacher
SJK (T) BATANG MELAKA
12.2023 - 04.2024
- Completed documentation of attendance, grades, and other required details.
- Proctored quizzes, tests, and standardized examinations.
- Utilized technology to enhance student education and grasp of materials.
- Led classroom activities for play-based and immersive learning.
- Implemented prepared lesson plans in established classrooms.
- Collaborated with colleagues to design interdisciplinary lessons that enriched the overall educational experience for students.
Education
High School Diploma -
SMK DATO MOHD TAHA
NEGERI SEMBILAN 04.2001 -
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Live chat support
Ticket management
Problem-solving
Product knowledge
Customer response
Student engagement
Classroom instruction
Curriculum implementation
Behavior management
Critical thinking
Child development
Team building
Relationship building
Certification
SINGAPORE WORK FORCE SKILL UNDER CISCO
Interests
SHORT STORY WRITTER
Highly motivated and enthusiastic professional with a strong passion for teaching and continuous learning. Recognized as a fast learner with a positive attitude and vibrant energy, bringing dedication and excellence to every task. Committed to maintaining high professional standards while contributing effectively to team success and organizational growth.
Timeline
Customer Support Specialist
Aegis BPO
09.2025 - Current
Customer Service Representative
Concentrix
03.2025 - 06.2025
ANTI-BRIBERY AND ANTI-CORRUPTION UNDER SCICOM
02-2025
PERSONAL DATA PROTECTION UNDER SCICOM
02-2025
SINGAPORE WORK FORCE SKILL UNDER CISCO
07-2024
Auxiliary Police Officer
Certis Cisco
05.2024 - 03.2025
Casual Relief Teacher
SJK (T) BATANG MELAKA
12.2023 - 04.2024
High School Diploma -
SMK DATO MOHD TAHA
04.2001 -