SHARVIN AMBALAWANER
Kulim, Kedah
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Mobile Banker Sales, Credit Card
HSBC
09.2024 - Current
- Responsible for generating income through acquisition of credit card/personal loan sales as core products and cross-selling other range of other Retail Banking and Wealth Management products and services
- Responsible for consistently meeting individual performance expectation and strive to achieve highest sales performance
- To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach
- Identified sales opportunities and referred customers to branch partners in financial services.
Client Care Executive
GBS, Standard Chartered
03.2022 - 11.2023
- Expertise in wealth, mortgage loan, credit card, personal loan, insurance and sky-walker trading calls
- Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and new to bank client
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank
Client Care Associate
Prudential Services Asia Sdn Bhd
04.2021 - 10.2021
- Support team leader and managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Keep up-to-date on new or enhanced products/services in order to maintain a high level of quality service to customers
- Educated customers about billing, payment processing and support policies and procedures.
Credit Recovery Officer
RHB Bank , Aisling Consulting Sdn. Bhd.
02.2019 - 11.2019
- Assigned to serve RHB Bank under NPL for mortgage loan
- Negotiating payment plans: Working with customers to negotiate repayment arrangements
- Collecting overdue payments: Ensuring that overdue payments are collected in a timely manner
- Minimizing bad debt: Reducing the risk of bad debt by developing strategies to recover principal from borrowers
- Maintaining customer relationships: Using communication skills to maintain positive relationships with customers
- Ensuring compliance: Ensuring delinquent accounts are handled in accordance with company policies and legal regulations
- Initiating legal proceedings: If necessary, initiating legal proceedings against debtors
- Improved relapse prevention rates with targeted recovery program mentoring.
- Administered and tracked client service payments.
Education
STPM - Biology
SMK Tinggi Kajang
Kajang, Selangor.05-2015
SPM - Science
SMK Tinggi Kajang
Kajang, Selangor11-2013
Skills
- Microsoft 365
- Network and Information Security
- Sales and Digital Marketing
- Teamwork
- Critical thinking
- Communication & Hospitality
- Multi-tasking
- Adaptability
- Emotional Intelligence
- Management
Accomplishments
- 2019, Top achiever under mortgage loan debt recovery & collection for 4 consecutive months.
- 2022, Generated highest sales closure worth over 100 million on personal loan.
Languages
Malay
Proficient
C2
English
Proficient
C2
References
- Teleperformance Malaysia | Senior Operations Manager (HOD) | 016-3928326 | prashandraj@yahoo.com
- Moomoo MY | Team Manager | 0174353158 | irisding@futunn.com
Timeline
Mobile Banker Sales, Credit Card
HSBC
09.2024 - Current
Client Care Executive
GBS, Standard Chartered
03.2022 - 11.2023
Client Care Associate
Prudential Services Asia Sdn Bhd
04.2021 - 10.2021
Credit Recovery Officer
RHB Bank , Aisling Consulting Sdn. Bhd.
02.2019 - 11.2019
STPM - Biology
SMK Tinggi Kajang
SPM - Science
SMK Tinggi Kajang
Similar Profiles
Noor HiraNoor Hira
Corporate Facility Officer ( Contract) at HSBCCorporate Facility Officer ( Contract) at HSBC
Rajeev AnandRajeev Anand
AVP, Automation and Analytics at HSBCAVP, Automation and Analytics at HSBC
Hector FernandezHector Fernandez
Corporate Finance Associate at HSBCCorporate Finance Associate at HSBC