Sharun Faqimi
General Work
Summary
Adept at staff management and employee motivation, I significantly enhanced service standards and profitability at Tranquility Spa & Wellness. Leveraging skills in health and safety and scheduling coordination, I led teams to improve guest satisfaction and operational efficiency, demonstrating a strong ability to resolve client concerns and mentor new employees for optimal team performance. Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Spa Supervisor
Tranquility Spa& Wellness
01.2022 - Current
- Maximized profitability with prudent budget management, monitoring expenses closely while identifying cost-saving opportunities where possible.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
Kitchen Helper
Seoul Out
01.2021 - 02.2022
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Locomotive Operator
Tm Salini Sdn Bhd
01.2018 - 02.2021
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed quality checks to identify finish discrepancies.
Assistant Storekeeper
Tm Salini Sdn Bhd
08.2015 - 01.2018
- Streamlined order processing and fulfillment by accurately tracking incoming shipments and efficiently organizing stock on shelves.
- Played a key role in executing special events or promotional activities within the store, contributing to increased foot traffic and overall sales growth.
- Maintained a clean, safe, and organized store environment for customers and employees through diligent attention to detail.
- Supported seasonal changeovers within the store layout, effectively transitioning from one product range to another without disruption.
- Contributed to store security by vigilantly monitoring the premises for potential theft or other suspicious activities.
Timekeeper
Tm Salini Sdn Bhd
03.2013 - 06.2015
- Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Continuously updated knowledge of industry best practices and relevant legislation to ensure timekeeping procedures remained compliant and efficient.
Spa Receptionist
Heritage Hotel
02.2012 - 02.2013
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
Spa Reception
Pangkor Island Beach Resort
01.2011 - 01.2012
- Worked with clients to define and implement terms for approved credit requests.
Food Waiter
Pangkor Island Beach Resort
01.2007 - 01.2011
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Education
No Degree - High School
Maktab Sultan Ismail
Kelantan 04.2001 -
No Degree - Primary School
Sekolah Kebangsaan Beris Panchor
Kelantan 04.2001 -
Skills
Health and safety
Timeline
Spa Supervisor
Tranquility Spa& Wellness
01.2022 - Current
Kitchen Helper
Seoul Out
01.2021 - 02.2022
Locomotive Operator
Tm Salini Sdn Bhd
01.2018 - 02.2021
Assistant Storekeeper
Tm Salini Sdn Bhd
08.2015 - 01.2018
Timekeeper
Tm Salini Sdn Bhd
03.2013 - 06.2015
Spa Receptionist
Heritage Hotel
02.2012 - 02.2013
Spa Reception
Pangkor Island Beach Resort
01.2011 - 01.2012
Food Waiter
Pangkor Island Beach Resort
01.2007 - 01.2011
No Degree - High School
Maktab Sultan Ismail
04.2001 -
No Degree - Primary School
Sekolah Kebangsaan Beris Panchor
04.2001 -
Travelling
Travel also gives me a sense of being free and independent. It makes my mind open to new experiences all the time. Even during a flight, I get to taste new food, hear a new language, see new ways of dressing and listen to new kinds of music. This is very exciting and I thoroughly enjoy my life during these moments
Travelling
Travel also gives me a sense of being free and independent. It makes my mind open to new experiences all the time. Even during a flight, I get to taste new food, hear a new language, see new ways of dressing and listen to new kinds of music. This is very exciting and I thoroughly enjoy my life during these moments
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