Sharukeshen Manogaran

IT Operations & AV Technology Lead

Results-driven IT Operations professional with expertise in Infrastructure Management, End-User Computing, Enterprise Audio-Visual (AV) Systems, IT Service Management (ITSM), Vendor Management, and APAC Budget Planning. Proven track record in system reliability, IT governance, CAPEX planning, process automation, and operational efficiency improvements. Strong background in enterprise IT environments supporting business-critical operations and large-scale corporate events.

Professional Experience

IT Operations & Infrastructure Management

• Manage daily IT operations, ensuring system stability, security, compliance, and high availability.
• Administer and support Active Directory (AD), Windows servers, print services, network access systems, and enterprise desk booking platforms.
• Monitor system performance, security logs, and compliance controls to meet corporate governance standards.
• Provide Level 2 technical support and incident resolution in alignment with ITIL best practices.
• Support Business Continuity Planning (BCP).

Enterprise AV & Unified Communications Management

• Serve as Subject Matter Expert (SME) for enterprise Audio-Visual (AV) and Video Conferencing (VC) ecosystems.
• Perform preventive and corrective maintenance for AV infrastructure, hardware, and collaboration technologies.
• Manage and support up to 40+ corporate virtual and physical events, ensuring seamless execution.
• Lead meeting room technology deployments and AV upgrade projects.
• Conduct AV ecosystem planning and technology suitability assessments.

End-User Computing & Device Lifecycle Management

• Install, configure, and support enterprise desktops, laptops, peripherals, and business applications.
• Manage Mobile Device Management (MDM) solutions for Apple devices.
• Conduct IT onboarding sessions and user technical training.
• Oversee IT asset lifecycle management and inventory governance.

IT Procurement, Vendor & Budget Management

• Lead Site IT procurement processes and vendor negotiations to ensure SLA compliance and cost efficiency.
• Manage IT vendor relationships and third-party service providers.
• Develop APAC quarterly and annual IT budget plans (CAPEX/OPEX).
• Perform cost-benefit analysis and ROI evaluation for IT investments.
• Reduced procurement processing time by 50% through workflow optimization.

Process Improvement & Operational Excellence

• Designed and documented IT operational processes, improving team efficiency by 40%.
• Optimized helpdesk workflows, achieving 35% faster incident resolution.
• Developed and maintained IT SOPs, policies, and technical documentation.
• Implemented automation initiatives to streamline service delivery.

Key Achievements

• 40% improvement in operational efficiency through process standardization.
• 35% faster issue resolution via ITSM optimization.
• 50% reduction in procurement cycle time.
• Successfully supported high-visibility executive and regional events with zero critical IT failures.
• Oversaw day-to-day operations of large teams across several sites.

• Provided enterprise desktop and infrastructure support across APAC and EMEA regions, supporting multiple business units in a distributed corporate environment.
• Delivered technical support to 500+ end users, covering desktops, laptops, enterprise applications, and network connectivity.
• Played a key role in the expansion of the BAE AI Kuala Lumpur office, supporting onboarding and infrastructure setup for 200 new employees.
• Managed endpoint security operations using Symantec Endpoint Protection, including antivirus scanning, threat mitigation, and compliance monitoring.
• Participated in enterprise desktop migration and system upgrade projects, ensuring minimal business disruption.
• Standardized desktop imaging, build documentation, and security configuration protocols, improving overall system stability by 45%.
• Ensured compliance with IT security policies, patch management standards, and endpoint governance controls.
• Collaborated with IT team members on various projects, ensuring seamless integration of new hardware and software solutions.
• Coordinated with cross-functional teams on company-wide technology initiatives, serving as a key resource for desktop support expertise.
• Streamlined helpdesk operations by implementing effective ticket management systems and prioritizing urgent requests.

• Provided desktop and end-user support for 40 internal users, ensuring high availability of IT systems and business applications.
• Managed local IT asset inventory, hardware lifecycle, and software installations.
• Administered Microsoft Exchange email services and resolved mailbox, connectivity, and server-related issues.
• Troubleshoot LAN/WAN network connectivity, printers, and shared resources.
• Participated in enterprise migration projects including Windows 7 OS deployment and Microsoft Office 2010 upgrades. ( DHL Shared services )
• Selected for short-term assignment at Singapore Headquarters (2 months) to support regional IT operations and cross-site infrastructure coordination.
• Ensured adherence to IT security policies, patch management standards, and system configuration controls.
• Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
• Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.

• Managed network systems, production servers, and Linux infrastructure (CentOS, Ubuntu, SUSE).
• Supported financial market data systems in high-availability environments.
• Participated in physical server migration initiatives.
• Managing Customer call /emails approximately 20 calls/email per day
• Support up to 30 - 50 employees, Site event Support