Microsoft Excel
Sharon Ng Sze San
Sales Executive
Selangor
Summary
Results-driven Sales Executive with expertise in lead generation, relationship building, and customer service. Proven ability to enhance client satisfaction and drive sales growth through strategic client engagement and exceptional product knowledge.
Accomplished Sales Executive with a track record of driving significant sales growth and enhancing client satisfaction. Expertise in lead generation, effective communication, and delivering tailored solutions to meet client needs.
Experienced with business development and client management, driving significant revenue growth. Utilizes strategic sales approaches to secure new business and strengthen customer relationships. Track record of leveraging negotiation and communication skills to achieve sales targets and build long-term client partnerships.
Results-driven Sales Executive with proven expertise in client development and lead generation. Committed to driving sales growth while enhancing customer satisfaction through strong relationship management and exceptional after-sales support.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Sales Executive
Estremo (M) Sdn Bhd
05.2021 - Current
- Developed and maintained strong relationships with key clients to drive sales growth.
- Conducted market research to identify new sales opportunities and customer needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
E-Commerce Assistant
BEEMALL SDN BHD
08.2019 - 02.2021
- Implemented best practices for order processing and fulfillment to reduce errors.
- Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Collaborated with marketing team to create compelling content for social media platforms.
Administrator
Leety Enterprise
01.2015 - 01.2018
- Managed document preparation and filing systems, ensuring accuracy and compliance with company policies.
- Processed customer orders, prepared invoices, and coordinated order fulfillment activities
- Followed up with customers regarding outstanding payments and updated collection records
- Maintained sales records and prepared updates on sales and collection performance.
- Managed inventory records and coordinated raw material ordering to support daily operations.
- Coordinated logistics arrangements, including product delivery, shipment scheduling, and stock movement.
Education
No Degree - ART
04.2001 -
Skills
Customer service
Product knowledge
Sales expertise
Sales presentations
Relationship building
Lead nurturing
Cold calling
Client development
Order management
Lead generation
Software
Microsoft Word
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Sales Executive - Estremo (M) Sdn Bhd
05.2021 - Current
E-Commerce Assistant - BEEMALL SDN BHD
08.2019 - 02.2021
Administrator - Leety Enterprise
01.2015 - 01.2018
SMK SRI SERDANG - No Degree, ART
04.2001 -