Sharon Yeong
Senior Advisor, Services Project/ Program Management
1923 Lorong Merbau Indah 12, Sungai Dua, Penang,07
Summary
Certified Project Management Professional with 21 years of working experience in the IT industry, ranging from technical support, training and development, project management in manufacturing, and program management in configuration services. Leveraging the experiences from various fields, look forward to further enhance my professional career path and lead the teams to strategically achieve great success.
Project Management Professional (PMP) certified since year 2016. Around 9 years of project management experiences with a Master's degree. Experienced in managing global projects, ranging from training content development, to Global Configuration Services, to test solution design for contract manufacturers. Possesses strong communication and negotiation skills with customers, as well as solid presentation skills to senior and executive levels.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior Advisor, Services Project/ Program Management
Dell Technologies
06.2021 - Current
- Interact with customers across APJ, as well as global, to learn/determine project scope/customer expectation, monitor/manage project progress to ensure accurate delivery of the projects and long term customer satisfaction and retention
- Act as Sales and Customer advocate in providing technical expertise, guidance and process requirements to support system integration
- Act as a leader in the project core team to drive project fulfillment
- Be responsible of committed timeline of the project
- Lead closure of issues arising from CS orders and processes
- Support Configuration Services demand generation through in-depth business analysis to forester a healthy and sustainable trend of CS attach and SRAU
- Manage projects that capture customer's unique requirements accurately and expediently
- Drive continuous improvement on processes
- Resolve and provide business solutions under mission critical conditions
- Work independently to gather resource requirements and manage each project to completion
- Work with a diverse range of people in various functional areas both locally and internationally
- Manage projects to meet and exceed metric targets and goals
- Provide leadership in driving the success of all projects
- Produce reports and analysis on CS related activities to aid in forecasting
- Presentation to corporate customers on services and processes
- Promote and drive services through various media
- Lead the customization projects through from startup to project release, working together with respective CS Engineer, GCS fulfillment & quality team, Factory Engineering Group, Material, Trade Compliance, Regulatory, Order Processing and Production
- Always ensure the process implemented deliver the good and right quality services/product to the customers
Project Manager, PMP
Plexus – Penang Design Center
02.2019 - 05.2021
- Supports the customer development process in winning new business and is directly responsible for developing repeat business with previous and/or current customers
- Accountable for proactively identifying work packages or opportunities that should be work shared
- Works effectively with the Functional Manager to promote inter-design center project staffing model while balancing individual needs of the project, customer, and employee
- Manages customers expectations regarding all aspects of the project
- Manages projects to successful financial execution with the goal of 100% conversion
- Utilizes Plexus business systems to accurately project revenue for both active projects and opportunities
- Effectively manages the team resources and leads the program to a successful execution
Project Manager, PMP, CTFL (Certified Tester Foundation Level)
Dell Global Business Center
09.2016 - 02.2019
- Responsible for managing multiple GCS Client validation projects from initiation through delivery – BIOS settings, new platform launches, sustaining, CAB, FICore and Imaging
- Allocating work among team members and providing guidance on a regular basis
- Host weekly project update meetings, conduct periodic reviews to ensure project is on track and conducting post-project reviews
- Lead projects to ensure it meets its committed deliverables, and reporting to higher management during Operations Review the metrics and performance of the team
- Perform risk assessments and prepare mitigation plans
- Follow up closely with various project team members to ensure project is completed within scope, schedule and quality
- Ensuring all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
- Utilizing relevant project management tools, systems, and applications
- Defining, supporting and/or driving quality, productivity and efficiency improvement initiatives
- Lead and drive End-to-End process improvements by involving Subject Matter Experts from different departments and reviewing historical data to identify process improvement opportunities
- Nominated for Silver Award for successfully optimizing resources utilization and reduction of E2E test cycle time
- Nominated for Bronze Award for utilizing resources planning model to forecast utilization loading and team capacity
Technical Training Development Advisor, PMP
Dell Global Business Center
11.2010 - 09.2016
- Manage training programs within given constraints of scope, schedule, budget and quality throughout the project life cycle from Analysis – Design – Development-Implementation - Evaluation
- Lead the Instructional Designers, Content Developers, Publishers and stakeholders in successful completion of the training program development and roll-out
- Conduct reviews of the content development work in phases, and provide feedback to the content developer as necessary, to ensure the project is on track and fulfills stakeholders' needs and requirements
- Ensure Training Plans and completed training program courses are communicated to stakeholders for approval
- Perform needs analysis and meetings with Service Program Management, marketing, engineering personnel and business stakeholders to identify the learning and developmental needs for stakeholders
- Drive improvements to processes in the team for more efficient and effective delivery of training programs
- Managing multiple projects across multiple business areas, with dynamic deadlines and deliverables, using approved project management methodologies
Analyst
Accenture Solutions Sdn. Bhd.
03.2009 - 11.2009
- Involved with business consulting, process design work and the application of technologies to business
- Involved in conducting User Acceptance Tests (UAT) of the application designed for the client
- Managing and coordinating defect fixes for applications production support
- Involved in designing and maintaining the knowledge base sharing website (Wikipidea) for Production Support team
Technical Support Specialist
Dell Global Business Center
11.2008 - 03.2009
- Diagnose and troubleshoot computer systems and software issues via telephone
- Analytical, articulate, action-oriented and provide excellent follow-up
- Maintain accurate call logging and tracking into Helpdesk database
- Possess excellent communication skills and the ability to work with diverse range of people, supporting customers from Australia and New Zealand
- Key contributor and team player, handling escalation cases and hosting technical forums
- Achieved High 5 Award (Best Performance)
Marketing Researcher
Millward Brown Australia
11.2008 - 03.2009
- Assist in marketing research projects handled by Millward Brown by conducting phone interviews to complete marketing research surveys
Marketing Executive
PannaAge Technology
01.2008 - 11.2008
- Gather, maintain and consolidate the marketing database of prospective customers
- Perform direct marketing activities such as cold calling to generate leads, preparing E-newsletters, marketing fax etc
- Develop sales and marketing related documentations
- Assist in company events such as marketing and pre-sales activities
- Design company name card and website
Education
Masters of Commerce - Major in Marketing
University of New South Wales
03.2008 - 12.2009
Bachelor of Science (Honours) - Computer Science
Coventry University
01.2002 - 01.2004
American Degree Credit Transfer Program -
Tunku Abdul Rahman College
01.2001 - 01.2002
Sijil Pelajaran Malaysia (SPM) - undefined
01.1996 - 01.2000
Skills
- Project Management Professional (PMP)
Relationship building and management
- Analytical Problem-Solving
- Effective Multi-Tasking
- Strong Organizational Abilities
- Efficient Resource Management
- Cross-Functional Team Collaboration
- Effective Communication
- Performance Monitoring
- Project Planning
- Project Management
- Technical Proficiency
- Certified Tester Foundation Level (CTFL)
- Project Management Professional (PMP)
Brand Statement
Project Management Professional (PMP) certified since year 2016. Around 9 years of project management experiences with a Master's degree. Experienced in managing global projects, ranging from training content development, to Global Configuration Services, to test solution design for contract manufacturers. Possesses strong communication and negotiation skills with customers, as well as solid presentation skills to senior and executive levels.
Timeline
Senior Advisor, Services Project/ Program Management
Dell Technologies
06.2021 - Current
Project Manager, PMP
Plexus – Penang Design Center
02.2019 - 05.2021
Project Manager, PMP, CTFL (Certified Tester Foundation Level)
Dell Global Business Center
09.2016 - 02.2019
Technical Training Development Advisor, PMP
Dell Global Business Center
11.2010 - 09.2016
Analyst
Accenture Solutions Sdn. Bhd.
03.2009 - 11.2009
Technical Support Specialist
Dell Global Business Center
11.2008 - 03.2009
Marketing Researcher
Millward Brown Australia
11.2008 - 03.2009
Masters of Commerce - Major in Marketing
University of New South Wales
03.2008 - 12.2009
Marketing Executive
PannaAge Technology
01.2008 - 11.2008
Bachelor of Science (Honours) - Computer Science
Coventry University
01.2002 - 01.2004
American Degree Credit Transfer Program -
Tunku Abdul Rahman College
01.2001 - 01.2002
Sijil Pelajaran Malaysia (SPM) - undefined
01.1996 - 01.2000
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