LEE SZE WEI

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
• Reduced shipping delays by 10% by proactively managing relationships with logistics partners.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Achieved 95% customer satisfaction rate by handling 20+ customer inquiries daily and resolving complaints efficiently.
• Independently managed sea freight shipments, ensuring on-time delivery and regulatory compliance.
• Assisted sales team with quotations, enhancing customer knowledge and satisfaction.
• Promptly responded to inquiries and requests from prospective customers.
• Managed additional tasks, including couriering important documents, and creating and issuing invoices, debit notes, and credit notes to customers, ensuring accurate and timely processing of financial documents.

Handled Project Shipments – OOG Cargo :

• Successfully managed and coordinated project shipments involving Out of Gauge (OOG) cargo, ensuring all logistics and handling requirements were met.
• Collaborated with transport providers and customs to ensure smooth transport of oversized cargo, complying with regulatory and safety standards.
• Ensured timely delivery and efficient coordination, reducing project delays and costs.
• Provided clients with regular updates and resolved any logistical challenges to maintain high customer satisfaction.

• Recommended additional products and services, boosting sales opportunities.
• Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
• Led social media advertising and Facebook Live sessions, increasing customer engagement.
• Managed company's website backend, ensuring timely updates and accurate product information.
• Researched and resolved lost orders, ensuring timely shipment deliveries.
• Conducted daily stock availability checks and ensured smooth order processing.