SHARNI SHARU
Johor Bahru,14
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
FIVES HOTEL
JOHOR BAHRU
12.2024 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Sales Associate
MPT Watch
Johor Bahru, Malaysia
08.2024 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
Sales Associate
Vinstella Jewellery
Penang
09.2021 - 05.2024
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Officer
Sunway Malls
Penang
03.2020 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
Customer Service Representative
Golden Shine Beauty
Penang
04.2019 - 02.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Languages
1,C2,1,C2,1,C2
Contact
Johor Bahru
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Timeline
Front Desk Receptionist
FIVES HOTEL
12.2024 - Current
Sales Associate
MPT Watch
08.2024 - 12.2024
Sales Associate
Vinstella Jewellery
09.2021 - 05.2024
Customer Service Officer
Sunway Malls
03.2020 - 09.2021
Customer Service Representative
Golden Shine Beauty
04.2019 - 02.2020