SHARMILAH NAIDU
Customer Service
Sungai Petani
Summary
Experienced customer service, purchasing, and administrative professional with over 5 years of experience. Skilled in managing customer inquiries, procurement processes, and office operations. Recognized for exceptional communication skills, problem-solving abilities, and a collaborative team approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Purchasing Assistant
Didi Industries Sdn. Bhd.
2021.12 - Current
- Monitored stock levels and tracked purchasing needs based on usage and forecasts.
- Processed purchase orders and liaised with local and overseas suppliers.
- Maintained accurate records of inventory, pricing, and delivery timelines.
- Assisted in procurement-related administrative tasks to support the department.
Shipping Clerk cum Admin
Grille Tech
2020.11 - 2021.10
- Prepared shipping documents and coordinated stock updates with warehouse teams.
- Handled internal communications for logistics and order tracking.
- Provided administrative support to ensure smooth daily operations.
Customer Service Assistant
Parkson, Petani Parade
2017.07 - 2020.09
- Delivered excellent customer service and resolved customer concerns at the point of sale.
- Processed transactions, returns, and exchanges with accuracy.
- Supported merchandising and stock arrangement on the sales floor.
- Promoted loyalty programs and product upselling.
Intern (Trainee)
Emerald Puteri Hotel
2017.02 - 2017.04
- Assisted in various departments including HR, housekeeping, and F&B.
- Gained exposure to hotel operations through cross-functional training.
Education
Bachelor of Business Administration -
UNITAR International University
2014.01 - 2017.01
Foundation in Management - undefined
UNITAR International University
2013.01 - 2014.01
STPM (Form 6) - undefined
SMK Sungai Pasir
2010.01 - 2011.01
SPM (O-Level Equivalent) - undefined
SMK Pinang Tunggal
Skills
- Customer Service & Communication
- Purchasing & Inventory Control
- Administrative Supports
- MS Office Suite EBS SQL Systems
- Shipment arrangements
- Effective communication
- Team collaboration
- Multitasking Abilities
- Data entry
Certification
Valid Driving License (Class D)
Timeline
Purchasing Assistant
Didi Industries Sdn. Bhd.
2021.12 - Current
Shipping Clerk cum Admin
Grille Tech
2020.11 - 2021.10
Customer Service Assistant
Parkson, Petani Parade
2017.07 - 2020.09
Intern (Trainee)
Emerald Puteri Hotel
2017.02 - 2017.04
Bachelor of Business Administration -
UNITAR International University
2014.01 - 2017.01
Foundation in Management - undefined
UNITAR International University
2013.01 - 2014.01
STPM (Form 6) - undefined
SMK Sungai Pasir
2010.01 - 2011.01
SPM (O-Level Equivalent) - undefined
SMK Pinang Tunggal