Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHARMILAH NAIDU

SHARMILAH NAIDU

Customer Service
Sungai Petani

Summary

Experienced customer service, purchasing, and administrative professional with over 5 years of experience. Skilled in managing customer inquiries, procurement processes, and office operations. Recognized for exceptional communication skills, problem-solving abilities, and a collaborative team approach.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Purchasing Assistant

Didi Industries Sdn. Bhd.
12.2021 - Current
  • Monitored stock levels and tracked purchasing needs based on usage and forecasts.
  • Processed purchase orders and liaised with local and overseas suppliers.
  • Maintained accurate records of inventory, pricing, and delivery timelines.
  • Assisted in procurement-related administrative tasks to support the department.

Shipping Clerk cum Admin

Grille Tech
11.2020 - 10.2021
  • Prepared shipping documents and coordinated stock updates with warehouse teams.
  • Handled internal communications for logistics and order tracking.
  • Provided administrative support to ensure smooth daily operations.

Customer Service Assistant

Parkson, Petani Parade
07.2017 - 09.2020
  • Delivered excellent customer service and resolved customer concerns at the point of sale.
  • Processed transactions, returns, and exchanges with accuracy.
  • Supported merchandising and stock arrangement on the sales floor.
  • Promoted loyalty programs and product upselling.

Intern (Trainee)

Emerald Puteri Hotel
02.2017 - 04.2017
  • Assisted in various departments including HR, housekeeping, and F&B.
  • Gained exposure to hotel operations through cross-functional training.

Education

Bachelor of Business Administration -

UNITAR International University
01.2014 - 01.2017

Foundation in Management - undefined

UNITAR International University
01.2013 - 01.2014

STPM (Form 6) - undefined

SMK Sungai Pasir
01.2010 - 01.2011

SPM (O-Level Equivalent) - undefined

SMK Pinang Tunggal

Skills

  • Customer Service & Communication
  • Purchasing & Inventory Control
  • Administrative Supports
  • MS Office Suite EBS SQL Systems
  • Shipment arrangements
  • Effective communication
  • Team collaboration
  • Multitasking Abilities
  • Data entry

Certification

Valid Driving License (Class D)

Timeline

Purchasing Assistant

Didi Industries Sdn. Bhd.
12.2021 - Current

Shipping Clerk cum Admin

Grille Tech
11.2020 - 10.2021

Customer Service Assistant

Parkson, Petani Parade
07.2017 - 09.2020

Intern (Trainee)

Emerald Puteri Hotel
02.2017 - 04.2017

Bachelor of Business Administration -

UNITAR International University
01.2014 - 01.2017

Foundation in Management - undefined

UNITAR International University
01.2013 - 01.2014

STPM (Form 6) - undefined

SMK Sungai Pasir
01.2010 - 01.2011

SPM (O-Level Equivalent) - undefined

SMK Pinang Tunggal
SHARMILAH NAIDUCustomer Service