SHARLINA JOSEPH
Sandakan,Malaysia
Summary
Customer-focused professional skilled in queue and crisis management. Utilises active listening and complaint resolution to enhance customer experiences. Experienced in managing returns, exchanges, and navigating customer databases to improve operational efficiency. Aiming to apply these skills to drive customer satisfaction and contribute to business success.
Overview
2
2
years of professional experience
Work history
Customer service cashier
Koperasi Siswa Universiti Teknologi Mara
Bandar Puncak Alam, Selangor
04.2026 - Current
- Collaborated with team members to achieve daily sales targets without compromising on service quality.
- Managed queues effectively during busy periods, reducing wait times.
- Checked prices using barcode scanners for accurate billing.
- Restocked cashier supplies regularly, avoiding shortages during peak hours.
Operator
Jabil Circuit Penang
Batu Kawan, Penang, South Seberang Perai
05.2024 - 08.2024
- Coordinate with operators to streamline process flows and minimise disruptions.
- Document daily operations and maintain accurate shift records to ensure compliance and operational continuity.
- Provide technical support to colleagues, fostering collaboration and enhancing team efficiency.
Education
Bachelor of Business - Service Management
Universiti Teknologi Mara
Bandar Puncak Alam, Selangor 09.2024 -
Skills
- Transaction accuracy
- Cash handling
- Item and price scanning
- Queue management
- Complaint resolution
- Service orientation
- Active listening
- Resilience under pressure
- Crisis handling
- Composed patience
- Positive demeanour
- Database navigation
Languages
Malay
Proficient (C2)
English
Upper intermediate
Indonesian
Fluent
Timeline
Customer service cashier
Koperasi Siswa Universiti Teknologi Mara
04.2026 - Current
Bachelor of Business - Service Management
Universiti Teknologi Mara
09.2024 -
Operator
Jabil Circuit Penang
05.2024 - 08.2024