Swimming
Sharley How
Admin Executive
Kuala Lumpur,14
Overview
16
16
years of professional experience
5
5
Languages
Work History
Administrative Clerk
CONQUEST INTERIORS SDN. BHD.
11.2022 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Reduced errors in data entry and record-keeping by meticulously maintaining accurate electronic files and physical documentation.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
Administrative Executive
VISIVEST CORPORATION (M) SDN. BHD.
01.2022 - 10.2022
- Work closely with clear aligner customers on their orders.
- Handle customer inquiries and reviews, and provide support on the products services.
- Monitoring and coordinating purchase orders.
- Administration support for drafting of contracts, quotations and invoices.
- Generating statement of accounts for outstanding payments and follow up the payment of customer after sales order.
- Establish well relationship between company and new or existing customers.
- Coordinate the marketing teams by identifying and selling company products.
- Plan and handle dental seminars, events and roadshows.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operation Admin
DR CLEAR ALIGNERS III SDN. BHD.
11.2021 - 12.2021
- Arrange client's appointments to partner clinics.
- Create, upload and follow up submission for client' dental treatment plan.
- Follow up client's related dental appointment with clear aligner treatment.
- Prepare packaging for client's online orders.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Enhanced overall productivity by refining iteration goals and ensuring alignment with business objectives.
Customer Service Cum Admin Executive
TOGL Technology Sdn. Bhd.
04.2021 - 09.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Escalate along web technical issues, bugs, errors or any defects issue to IT department.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Created and managed office systems to efficiently deal with documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Sales & Marketing Executive
Public Bank Bhd
05.2008 - 12.2020
- Plan, coordinate and implement marketing activities for banking Hire Purchase products to achieve assigned sales monthly 100% target.
- Actively solicit Hire Purchase business from new, used car and imported car dealers as well as commercial vehicles dealer.
- Conduct field or site visits on Hire Purchase financing.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships with car dealers, salesman, other financial institutions and all relevant authorities through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Collaborated with back-office team members to facilitate seamless business execution.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Referred customers to other banking departments for specialized services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered services to customer locations within specific time frames.
- Spearheaded community outreach initiatives to establish strong connections with local organizations and promote the bank''s commitment to social responsibility.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
No Degree - Grammar And Punctuation
University of California, Irvine.
Study From Home 04.2001 -
No Degree - Learning How To Learn : Powerful Mental Tools
McMaster University
Study From Home 04.2001 -
No Degree - SPM
SMK (P) Kapar
Klang, Selangor, Malaysia 04.2001 -
Skills
Multitasking Abilities
undefinedInterests
Singing
Yoga
Dancing
Timeline
Administrative Clerk
CONQUEST INTERIORS SDN. BHD.
11.2022 - Current
Administrative Executive
VISIVEST CORPORATION (M) SDN. BHD.
01.2022 - 10.2022
Operation Admin
DR CLEAR ALIGNERS III SDN. BHD.
11.2021 - 12.2021
Customer Service Cum Admin Executive
TOGL Technology Sdn. Bhd.
04.2021 - 09.2021
Senior Sales & Marketing Executive
Public Bank Bhd
05.2008 - 12.2020
No Degree - Grammar And Punctuation
University of California, Irvine.
04.2001 -
No Degree - Learning How To Learn : Powerful Mental Tools
McMaster University
04.2001 -
No Degree - SPM
SMK (P) Kapar
04.2001 -
Similar Profiles
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Sudhish NambiarSudhish Nambiar
Data Analyst at ATG Nexus Sdn. Bhd. (Formerly known as iEnterprise Online Sdn. Bhd.)Data Analyst at ATG Nexus Sdn. Bhd. (Formerly known as iEnterprise Online Sdn. Bhd.)
Chong Soo KenChong Soo Ken
Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)
LOI YEN YEWLOI YEN YEW
Business Development Manager at Boost Biz Sdn BhdBusiness Development Manager at Boost Biz Sdn Bhd
Avinash LoghandranAvinash Loghandran
DIRECTOR, GROUP BUSINESS APPLICATIONS & PMO at DKSH CORPORATE SHARED SERVICES CENTER S/BDIRECTOR, GROUP BUSINESS APPLICATIONS & PMO at DKSH CORPORATE SHARED SERVICES CENTER S/B