Sharina Charmaine Binti Abdul Aziz
Front Desk Receptionist
Batu Caves
Summary
Highly motivated and adaptable administrative professional with a comprehensive background spanning the legal, customer service, and marketing sectors. Demonstrates a strong command of office administration, client relations, and operational support, with proven experience in front desk management, corporate due diligence, and event coordination. Recognized for excellent interpersonal and communication skills, a strong attention to detail, and the ability to manage multiple responsibilities efficiently in dynamic and high-pressure environments. Committed to delivering high standards of service while contributing to the overall efficiency and success of the organization.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Front Desk (Receptionist)
Rosli Dahlan Saravan Partnership
Kuala Lumpur, Kuala Lumpur
06.2024 - Current
- Efficiently managing office communications, welcoming visitors, scheduling meetings, maintaining a tidy reception, handling mail, and keeping administrative tasks organized, all while ensuring smooth day-to-day operations and supporting the firm with any additional duties as needed
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed incoming and outgoing calls throughout the day
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administrative Executive (Capital Markets Team)
Rosli Dahlan Saravana Partnership
03.2022 - 06.2024
- Efficiently handling background checks and data entry, managing authority calls and document processes, attending to client needs, and covering front desk duties, all while contributing to the IPO team with due diligence and gaining experience in conducting background checks on large organizations preparing for market listing, including monthly pantry restocking
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Junior Barista/Café Crew
Niko Neko Matcha
02.2021 - 03.2022
- Mastering the art of Matcha by educating customers on its types, benefits, and origins, while efficiently managing store operations, prepping and tasting products, providing excellent customer service, crafting beverages to perfection, handling cashier duties for both in-house and delivery orders, and seamlessly stepping in as a replacement staff at other branches, including the main Chinatown location
- Supported store promotions and limited-time offers through suggestive selling techniques that resulted in increased sales revenue.
- Improved beverage consistency by adhering strictly to company recipe guidelines and measurement standards.
Sales & Marketing Assistant
The BrandStickman
05.2018 - 09.2018
- Successfully assisted in event planning by managing ground crews and time coordination, traveled out of state to organize roadshows for schools, emceed events at malls, schools, and offices, coordinated setups with clients, and delivered engaging presentations tailored to client requests, including for brands like Betadine and others
Education
Diploma - Business Studies
Linton University College
01.2014 - 01.2017
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menegah Kebangsaan Bukit Bandaraya
01.2010 - 01.2013
Skills
Clear Communication
Proactive Adjustment Skills
Initiative in Problem Solving
Expertise in Document Formatting
Email Management
Data Extraction Using Foxit
Customer Service Support
Front Desk Coordination
Streamlined Document Processing
Proficient Phone Etiquette
Organized Work Environment
Administrative Office Support
Timely Data Processing
Customer service
Websites
Extra-Curricular Activities
Vice President, Performing Arts & Visual Culture Club Chairman (Business & Management Association) Emcee for Fashion & Textiles Final Projects Represented in Netball competitions
Timeline
Front Desk (Receptionist)
Rosli Dahlan Saravan Partnership
06.2024 - Current
Administrative Executive (Capital Markets Team)
Rosli Dahlan Saravana Partnership
03.2022 - 06.2024
Junior Barista/Café Crew
Niko Neko Matcha
02.2021 - 03.2022
Sales & Marketing Assistant
The BrandStickman
05.2018 - 09.2018
Diploma - Business Studies
Linton University College
01.2014 - 01.2017
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menegah Kebangsaan Bukit Bandaraya
01.2010 - 01.2013