SHARIFF MOHAMAD NOOR
Kuala Lumpur
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies & solutions for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by twenty five (25) years of experience in leading organizational business units.
Overview
28
28
years of professional experience
Work History
Head of Supply Chain - Solutions
3P Optimization Sdn. Bhd
06.2021 - 11.2023
- Developed and implemented strategic plans to optimize the company's supply chain operations, resulting in a 20% reduction in logistics costs
- Implemented inventory management systems to improve accuracy and reduce excess inventory, resulting in a 3% decrease in carrying costs
- Spearheaded process improvements and automation initiatives, streamlining workflows and enhancing productivity by 18%
- Built scalable supply chain operations teams to work with growing business.
- Hired, developed and led team of eight (8) direct reports.
- Oversaw purchasing process and linked demand planning to manufacturing and fulfillment needs.
- Defined or refined KPIs signaling success for partners across quality, performance and cost-efficiency dimensions and drove improvements in target metrics.
- Developed and maintained strong cross-functional relationships within overall organization.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Oversaw demand planning, purchasing, and logistics.
- Supervised four (4) staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Formulated demand planning and generated supply chain management metrics.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Improved, standardized and documented planning and scheduling processes.
- Created and implemented comprehensive supply chain management strategies.
- Provided supply chain guidance to team of eight (8) employees.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
- Forecasted and managed annual operating budget for main location.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Head of Operations - Solutions
Shoplight Germany Plt
05.2018 - 05.2020
- Managed the end-to-end supply chain process, including demand planning, procurement, production scheduling, inventory management, and distribution
- Increased the development and execution of inventory strategies to minimize stockouts while optimizing inventory levels, achieving a 5% improvement in inventory turnover
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Established key performance indicators (KPIs) and metrics to measure supply chain performance and track progress against objectives
- Implemented lean principles and continuous improvement methodologies to streamline processes and eliminate waste, resulting in significant cost savings
- Conducted regular supplier performance reviews and implemented corrective actions to address issues and improve supplier relationships
- Collaborated with sales and marketing teams to forecast demand and ensure alignment of supply chain activities with business goals.
VP of Operations - Solutions
CJP ENGINEERING SDN BHD
03.2014 - 04.2016
- Led the strategic Enterprise Services Framework (ESF) development in support of transforming existing products and internal applications into integrated products and ultimately configurable services
- Managed all aspects of operations and project management, including planning, execution, and monitoring of key initiatives to ensure alignment with organizational goals
- Lead a team of project managers and operations staff, providing guidance, mentorship, and support to drive performance and foster a culture of continuous improvement
- Develop and implement strategic plans to optimize operations, streamline processes, and enhance efficiency across departments
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring successful project completion within budget and schedule constraints
- Identify and mitigate risks, issues, and dependencies to minimize disruptions and maximize project outcomes
- Monitor key performance indicators (KPIs) and metrics to track project progress, identify areas for improvement, and drive data-driven decision-making
- Establish and maintain relationships with stakeholders, clients, and vendors to ensure alignment of expectations and foster strong partnerships
- Trained and guided team members to maintain high productivity and performance metrics.
- Prepare and present regular reports and updates to senior management, providing insights into project status, milestones, and resource allocation
- Delivered the solution 3 months before the due date.
Partner Senior Manager - South Asia
Dell Technologies
03.2011 - 02.2014
- Responsible for managing a multi-million-dollar delivery organization/business unit within Dell - Professional Services
- Develop and execute business development strategies to expand the company's client base, increase revenue, and drive profitability
- Cultivate and maintain relationships with key stakeholders, including clients, partners, and industry leaders, to identify opportunities for collaboration and growth
- Drive thought leadership initiatives, presenting at conferences, to enhance the company's reputation and visibility in the market
- Collaborate with cross-functional teams to develop and implement innovative solutions to complex business challenges, leveraging technology, data analytics, and industry best practices
- Accountable for overall management and development of a professional services team, developing vendor/partner relationships, outsourcing non-core functions, marketing/sales support, and delivery issues relative to that business unit
- Monitor industry trends, competitive dynamics, and regulatory changes to identify emerging opportunities and threats, and adjust business strategies accordingly
- Provided mentorship, guidance, and professional development opportunities to team members to foster their growth and advancement within the organization
- Spearheaded regions Partner rationalization strategy.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Prepared and presented reports on status of projects and initiatives.
- Developed and implemented strategies to enhance partner relations.
- Monitored partner performance and provided feedback on areas of improvement.
- Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
- Worked with legal counsel to assist in drafting legislation and enforcement procedures by offering insights as business owners.
Wordwide Senior Materials Manager (SCM)
Xyratex Sdn Bhd
01.2008 - 03.2010
- Managed global materials management operations, including procurement, inventory control, and logistics, to ensure on-time delivery of materials and components to support production and distribution requirements
- Develop and implement strategic initiatives to optimize supply chain processes, reduce lead times, and minimize costs while maintaining quality and service levels
- Led cross-functional teams to drive continuous improvement initiatives, such as demand forecasting, inventory optimization, and supplier performance management, resulting in significant cost savings and operational efficiencies
- Collaborated with suppliers and vendors to negotiate contracts, establish pricing agreements, and ensure adherence to quality standards and delivery commitments
- Implemented inventory management best practices, safety stock optimization, and cycle counting programs, to minimize excess inventory and improve inventory turns
- Improved resource allocation to promote efficiency and deadline management.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.
- Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
- Coordinated implementation of complete and raw product changes to facilitate successful launch and exceed customer expectations.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Utilized data analytics and KPIs to monitor key performance metrics, identify trends, and proactively address supply chain risks and opportunities
- Developed and maintain relationships with internal stakeholders, including production, planning, and finance teams, to align materials management strategies with overall business objectives.
Senior Manager (Field Services - South Asia)
Dell Technologies
04.2006 - 01.2008
- Supervised an entire team of field service technicians in South Asia, providing direction, support, and technical expertise to ensure timely and effective resolution of customer issues
- Coordinated field service activities, including scheduling, dispatching, and routing, to maximize technician productivity and minimize response times
- Conducted field service inspections and audits to ensure compliance with safety regulations, quality standards, and company policies
- Implemented training programs and initiatives to enhance the skills and knowledge of field service technicians, including technical training, safety training, and customer service training
- Acted as a liaison between field service technicians and other departments, including technical support, sales, and customer support, to facilitate communication and collaboration
- Responded to customer inquiries and escalated issues as needed to ensure prompt resolution and maintain customer satisfaction
- Assisted in the development of field service procedures and best practices to improve efficiency, consistency, and quality of service delivery.
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Head of Logistics
Prima Logistics Sdn Bhd & OHM Maritime Sdn Bhd
01.2002 - 11.2004
- Spearheaded the logistics / towing of Exxonmobile FPSO 'Kizomba A' from Busan, Korea to Angola, Africa (in collaboration with SEMCO)
- Lead and manage all aspects of logistics operations, including transportation, warehousing, inventory management, and distribution, to ensure timely and cost-effective delivery of goods and services
- Develop and implement logistics strategies and initiatives to optimize supply chain performance, reduce lead times, and improve operational efficiency
- Oversee the planning and execution of transportation activities, including route optimization, carrier selection, and freight negotiation, to minimize costs and maximize service levels
- Managed warehouse operations, including receiving, storage, picking, packing, and shipping, to ensure accurate inventory management and order fulfillment
- Monitor key performance indicators (KPIs) and metrics to track logistics performance, identify trends, and drive continuous improvement initiatives
- Develop and maintain relationships with key stakeholders, including suppliers, carriers, and customers, to ensure alignment of logistics activities with business objectives.
- Managed functional areas of logistics.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Senior Business Consultant - Solutions Building
QIVA (Formerly Known as Thru Transport System)
03.1996 - 11.2001
- Lead strategic consulting engagements for clients (UASC / SWIRE / ZIM Line / DELMAS) in the shipping industry, overseeing all phases from initial assessment to implementation, resulting in advance deployment and implementation of the system
- Developed customized solutions to address clients' unique challenges, leveraging data analysis, market research, and industry best practices to drive informed decision-making
- Provided guidance and expertise to senior leadership teams, offering actionable recommendations to improve performance, streamline operations, and enhance profitability
- Collaborated with cross-functional teams to identify opportunities for process optimization and organizational improvement, leading to a 25% reduction in development timeline
- Cultivated long-term client relationships, serving as a trusted advisor and thought leader in the field of business consulting.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Organized and executed three (3) assigned business projects according to client's specifications in a year.
- Performed initial assessments during meetings with assigned clients.
- Formulated recommendations and effective solutions to improve overall profitability and success.
- Developed complete business plans and operational strategies for new and existing business.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
LOGISTICS & SUPPLY CHAIN MANAGEMENT -
UITM
11.2004
Skills
- Client Services
- Solution consulting & definition
- Business process & system analysis
- Strategic planning & Execution
- Project Management
- Operations Management
- Cross-functional Leadership
- Risk Management
- Stakeholder Engagement
- Performance Monitoring and Reporting
- Budgeting and Resource Allocation
- Negotiation and contracts
- Logistics strategy and Planning
- Leadership
- Communication & Collaboration
- Operational Excellence
- Strategic Vision
- Dynamic Leader
- Strategic Planner
- Effective Communicator
- Results-Driven
- Supplier Relationship Management
- Transportation Management
- Production Planning
- Supply and demand requirements
Volunteer Experience
- No Poverty Campaign - 2019
- Need to Feed the Need - 2019
- DELL CSR - 2007-2008
- XYRATEX CSR - 2009-2010
Languages
English, Bahasa Malaysia, Chinese (Hokkien)
Native language
Timeline
Head of Supply Chain - Solutions
3P Optimization Sdn. Bhd
06.2021 - 11.2023
Head of Operations - Solutions
Shoplight Germany Plt
05.2018 - 05.2020
VP of Operations - Solutions
CJP ENGINEERING SDN BHD
03.2014 - 04.2016
Partner Senior Manager - South Asia
Dell Technologies
03.2011 - 02.2014
Wordwide Senior Materials Manager (SCM)
Xyratex Sdn Bhd
01.2008 - 03.2010
Senior Manager (Field Services - South Asia)
Dell Technologies
04.2006 - 01.2008
Head of Logistics
Prima Logistics Sdn Bhd & OHM Maritime Sdn Bhd
01.2002 - 11.2004
Senior Business Consultant - Solutions Building
QIVA (Formerly Known as Thru Transport System)
03.1996 - 11.2001
LOGISTICS & SUPPLY CHAIN MANAGEMENT -
UITM
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