SHARIFAH RASHIDAH BINTI SYED ABDUL RAHMAN
.
Jenjarom, Selangor
Summary
Dynamic professional with a proven track record in customer service and cash management at Safeguard Secure Solution. Adept at enhancing customer satisfaction and resolving issues effectively. Skilled in cash handling and communication, driving operational efficiency and fostering positive client relationships. Committed to leveraging expertise to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
MOBILE CASHIER
SAFEGUARD SECURE SOLUTION SDN BHD
10.2019 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
OPERATION EXECUTIVE
EMRAZ TRAVEL & TOURS SDN BHD
10.2015 - 10.2017
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
MARKETING EXECUTIVE
DAR AT TAQWA TRAVEL & TOURS SDN BHD
10.2017 - 02.2019
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
CALL CENTRE
HOTEL EQUATORIAL BANGI
01.2012 - 01.2013
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Education
BACHELOR HOSPITALITY & TOURISM MANAGEMENT - Hospitality And Tourism Management
MANAGEMENT & SCIENCE UNIVERSITY (MSU)
SHAH ALAM 04.2001 -
DIPLOMA HOTEL MANAGEMENT -
PUSAT TEKNOLOGI & PENGURUSAN LANJUTAN (PTPL KOLEJ)
SHAH ALAM 04.2001 -
Skills
Customer service
Timeline
MOBILE CASHIER
SAFEGUARD SECURE SOLUTION SDN BHD
10.2019 - Current
MARKETING EXECUTIVE
DAR AT TAQWA TRAVEL & TOURS SDN BHD
10.2017 - 02.2019
OPERATION EXECUTIVE
EMRAZ TRAVEL & TOURS SDN BHD
10.2015 - 10.2017
CALL CENTRE
HOTEL EQUATORIAL BANGI
01.2012 - 01.2013
BACHELOR HOSPITALITY & TOURISM MANAGEMENT - Hospitality And Tourism Management
MANAGEMENT & SCIENCE UNIVERSITY (MSU)
04.2001 -
DIPLOMA HOTEL MANAGEMENT -
PUSAT TEKNOLOGI & PENGURUSAN LANJUTAN (PTPL KOLEJ)
04.2001 -
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