Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHARIFAH NURSYAFIQAH BINTI SYED MOHD SOFI

SHARIFAH NURSYAFIQAH BINTI SYED MOHD SOFI

FOOD AND BEVERAGE CAPTAIN
Putrajaya,16

Summary

Dynamic Captain Waiter with proven expertise at Food and Beverage Careers, adept at enhancing guest satisfaction through exceptional service and effective complaint resolution. Skilled in team management and upselling strategies, I consistently improved revenue while maintaining high hygiene standards and fostering a collaborative dining environment. Passionate about delivering memorable dining experiences.

Offering strong background in hospitality and passion for delivering high-quality service within team-oriented environment. Contributes understanding of customer service dynamics and ability to quickly learn new procedures. Ready to use and develop communication and organizational skills in Captain role.

Professional hospitality leader prepared for fast-paced dining environment. Skilled in managing high standards of service, optimizing workflow, and enhancing guest experiences. Strong focus on team collaboration and achieving results. Adept at anticipating needs, training staff, and maintaining flexibility in dynamic situations.

Experienced with guest service, team leadership, and high-pressure environments. Utilizes excellent communication to enhance customer satisfaction and team efficiency. Track record of maintaining high standards of service and seamless dining operations.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Captain Waiter

Food and Beverage Careers
12.2021 - Current
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
  • Implemented upselling strategies that contributed to increased average check size per guest.
  • Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Coordinated dining room staff schedules to provide adequate floor coverage.
  • Maximized revenue during peak hours by efficiently managing table assignments and reservations.
  • Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
  • Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Prepared specialty desserts for customers for special occasions.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

TOURISM MANAGEMENT
ALOR SETAR, KEDAH
04.2001 -

Skills

Order taking

Timeline

Captain Waiter

Food and Beverage Careers
12.2021 - Current

High School Diploma -

TOURISM MANAGEMENT
04.2001 -

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SHARIFAH NURSYAFIQAH BINTI SYED MOHD SOFIFOOD AND BEVERAGE CAPTAIN