Sharifah Nadia Syed Ahmad
Puchong
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Poochie & Buddies Pet Centre
07.2023 - 09.2023
- Helped facilitate communication between customer and providers
- Managed multiple customer accounts
- Inventory control
- Assisted employee/customers by answering questions and providing information regarding referrals.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Assistant
The Sewing Lab
03.2023 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Private Tutor
Self-employed
06.2021 - 08.2021
- Offered one-on-one group instruction to foster opportunities for flexible and differentiated learning.
- Met with parents to discuss student progress and address concerns.
- Collaborated with student to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Leveraged technology and visual aids to engage students and enhance learning.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Supported students with helpful study habits and exam strategies.
- Collaborated with parents to develop appropriate tutoring lessons.
- Responded to email and telephone requests to provide students with specific information.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
Volunteer
Impact Youth Worldwide
06.2021 - 07.2021
- Providing emotional support and counseling to individuals affected by the pandemic.
- Conducting virtual support groups for people who are experiencing anxiety, depression, or grief related to COVID-19.
- Assisting with scheduling vaccination appointments or COVID-19 testing appointments.
- Managing and updating databases of patients, volunteers, or resources.
- Organizing virtual fundraising events to support COVID-19 relief efforts.
- Identifying and reaching out to potential donors and sponsors.
- Coordinating with community leaders and organizations to ensure a unified response.
- Helping to coordinate the distribution of medical supplies, food, and other essential items to those in need.
Retail Assistant
POPULAR Bookstore
04.2021 - 05.2021
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Examined final products for conformance with quality and design standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Answered over 10 incoming calls and emails to provide product information, features and benefits.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Science - Physics
International Islamic University Malaysia
Kuantan, Pahang, Malaysia07.2026
Foundation Diploma - Physics
Centre For Foundation Studies IIUM
Gambang, Pahang, Malaysia07.2022
High School Diploma -
High School Kluang
Kluang, Johor06.2021
Skills
- Excellent Customer Service/Personnel/Critical Thinking/Problem Solving skills
- Punctual
- Dependability and Cooperation
- Patience and Empathy
- Customer Assistance
- Flexible schedule availability
- Retail transactions processing
- Complaint Handling
- Adaptability and Resilience
- Cash Handling Accuracy
- Inventory Tracking
- Time Management Capabilities
- Complex Problem-Solving
Languages
Malay, English
Native language
English
Malay
Timeline
Retail Assistant
Poochie & Buddies Pet Centre
07.2023 - 09.2023
Retail Assistant
The Sewing Lab
03.2023 - 06.2023
Private Tutor
Self-employed
06.2021 - 08.2021
Volunteer
Impact Youth Worldwide
06.2021 - 07.2021
Retail Assistant
POPULAR Bookstore
04.2021 - 05.2021
Bachelor of Science - Physics
International Islamic University Malaysia
Foundation Diploma - Physics
Centre For Foundation Studies IIUM
High School Diploma -
High School Kluang
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