SHARIFAH HUSNA SYED HUSSIN
Group Treasury, Cash Management Team Lead
Shah Alam
Summary
Successful and inventive team lead with expertise skilled at planning, executing cost optimization and process improvement. Well versed in developing and implementing both short-term and long-term strategies aimed at business efficiency and growth. Determined team lead adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
Group Treasury, Cash Management Team Lead
QSR BRANDS (M) HOLDINGS BHD
Petaling Jaya
12.2018 - Current
- Accomplishment
- Managed, lead and coordinated tender for single payments’ provider for restaurant business with projected cost saving at circa RM 14 million in 5 years.
- Led host-to-host payment project which aims to eliminate manual processes through end-to-end automation.
- Solved finance operational challenges by completely onboarding all 13 banks’ online banking platforms.
- Increased income interest by frequently engaging with banks for higher rate notional pooling and money market placement, which resulted in successful increase in income interest.
- Improved bank fees by regularly negotiating lower cost with banks.
- Introduced purchasing cards for payment to government bodies. This eliminated t manual payment process and increased efficiency of property unit.
- Responsibilities
- Prioritize, identify, and resolve strategic and unit/department issues; recognize exceptions, recommend and develop resolutions and implement solution.
- Handling cash & liquidity management based on group treasury policies.
- Monitor and track intercompany funding within group.
- Manage treasury activities in FX management, bank account management and Online banking platforms.
- Review and analyze cash positions and cash flow forecasts to ensure optimal level of cash in each entity within group.
- Overseeing account management and ensuring all signatories are updated timely.
- Guide local finance/treasury teams on all matters related to treasury following group treasury policies.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handling KYC (know your client) queries and other queries from banks.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
AVP, Client Support and Services
MAYBANK BERHAD, Corporate Banking
Kuala Lumpur
11.2017 - 09.2018
- Accomplishment
- Created end-to-end client support escalation workflow and its SLA measurement.
- Introduced supervisor access matrix to streamline job delegation and increased team productivity.
- Identified revenue leakages for unbilled monthly charges starting in 2015 until February 2018.
- Introduced Knowledge Portal at Contact Centre and newsflash to bridge communication gap between Transaction Banking Unit and Contact Centre.
- Responsibilities
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in best way possible to enhance customer experience.
- Create better modes of operation to make customer service easier for both team members and customers.
- Make provision for change of mode of operation when existing one isn’t yielding maximum results.
- Create and implement work procedures that will enhance organization and departmental service delivery, operating procedures and standards.
- Serve as middleman between to organization and stakeholders to ensure smooth communication and settling of grievances that may arise in course of work.·
- Spearheaded cross-functional initiatives across departments to achieve business goals for cost optimization.
Assistant Manager
AMBANK (M) BERHAD
Kuala Lumpur
10.2001 - 10.2017
- Accomplishment
- Led Green Belt Six Sigma project aimed to improve process flow of customer contact points by enhancing workforce effectiveness and efficiency which targeted to save cost RM200 thousand yearly.
- Nominated as Best Team Leader two years in a row (2007 & 2008) in CCAM Annual Contact Centre Award.
- Responsibilities
- Review performance management by diagnosing improvement opportunities, and providing effective feedback and corrective action plan to team leaders and head of operations.
- Work closely with Stakeholders and other business units to ensure effectiveness of operation while maintaining good customer experience.
- Work closely with Team Leaders on agent's activity and performance to ensure agent's utilization is maximized.
- Responsible to control and plan effective time for marketing strategy (e.g., SMS blasting, letter) for all other departments that affect contact center.
- To perform analysis on daily basis to narrow failure of contact center KPIs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Act as primary contact person for Contact Centre Operation.
Financial Executive
MAYBANK BERHAD
Kuala Lumpur
03.2000 - 09.2001
- Accomplishment
- Achieved personal monthly sales target.
- Creatively proposed new ways of improving sales leads that turned into sales.
- Responsibilities
- Provide direct marketing and sales support to branch/distribution sales organization via complete finance analysis.
- Developed and coordinated comprehensive marketing strategic plans which aim to generate sales leads.
- Led integration of sales and marketing strategy in branch which improved sales.
Education
Bachelor's Degree - Business Administration And Commerce
DE MONTFORT UNIVERSITY
Leicester 10.1997 - 10.1998
Higher National Diploma - Business And Finance
DE MONTFORT UNIVERSITY
Leicester 10.1995 - 09.1997
Skills
Project planning and development
Certification
Advanced MS Office
Timeline
Group Treasury, Cash Management Team Lead
QSR BRANDS (M) HOLDINGS BHD
12.2018 - Current
AVP, Client Support and Services
MAYBANK BERHAD, Corporate Banking
11.2017 - 09.2018
Assistant Manager
AMBANK (M) BERHAD
10.2001 - 10.2017
Financial Executive
MAYBANK BERHAD
03.2000 - 09.2001
Bachelor's Degree - Business Administration And Commerce
DE MONTFORT UNIVERSITY
10.1997 - 10.1998
Higher National Diploma - Business And Finance
DE MONTFORT UNIVERSITY
10.1995 - 09.1997
Advanced MS Office
FMUTM (Federation of Malaysian Unit Trust Managers
Investment-Linked Life Insurance
Life Insurance & General Insurance (Malaysian Insurance Institute)
Reference
Zariaty Zainal
Senior Manager, QSR Brands (M) Holdings Bhd
+6019 – 333 6777
Aminudin Zainodin
AVP, Ambank (M) Bhd
+6016 – 331 0571
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