Summary
Overview
Work History
Education
Skills
Certification
References
Additional Information
Timeline
Generic

Sharifah Fatin Nazahah Syed Mustafa Kama

TELEMARKETING EXECUTIVE
Kuala Lumpur

Summary

Proactive and motivated banking and customer service professional with a few years of experience in contact centers, sales and financial services. Demonstrates strong communication, problem-solving and relationship-building skills. Proven track record in achieving sales targets, handling customer inquiries efficiently and contributing to business development. Seeking to leverage banking experience and customer-centric skills in a dynamic financial services role.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Sales Response Executive

Bank Islam Malaysia Berhad
05.2024 - 11.2024
  • Identified and targeted potential clients through cold calling, networking and referrals.
  • Delivered product presentations and addressed customer needs with tailored solutions.
  • Led negotiations and overcame objections to close sales effectively.
  • Provided post-sale service and maintained long-term client relationships.
  • Practiced under-promise, over-deliver strategy to ensure customer satisfaction and prevent complaints.

Primary Banker

HSBC Bank Malaysia Berhad
06.2023 - 10.2023
  • Performed background checks before onboarding customers to ensure compliance.
  • Acted as a trusted advisor by providing value-added banking services.
  • Maintained consistent follow-ups to ensure customer loyalty and brand engagement.
  • Updated customer records and monitored product usage for upselling opportunities.
  • Kept up-to-date with market trends and competitor offerings.

Customer Care Executive

Hong Leong Assurance Berhad
12.2022 - 02.2023
  • Assisted agents and customers on insurance-related matters such as claims and payments.
  • Maintained accurate records of interactions and resolutions.
  • Collaborated cross-functionally to resolve complex cases.
  • Met KPIs related to call handling, resolution time and customer satisfaction.

Telemarketing Officer

CIMB Bank Berhad
10.2021 - 11.2022
  • Promoted banking products via outbound calls to prospective and existing customers.
  • Assessed customer needs and qualified leads.
  • Scheduled follow-up appointments and supported sales closings.
  • Maintained high product knowledge to effectively communicate offerings.

Contact Centre Consultant

CIMB Bank Berhad
12.2019 - 03.2020
  • Addressed customer inquiries and complaints related to credit cards.
  • Managed high-volume inbound/outbound calls while maintaining professionalism.
  • Resolved issues promptly and ensured compliance with internal policies.

Education

Bachelor of Business (Hons) - Engineering Entrepreneurship

Universiti Malaysia Perlis
01.2015 - 01.2018

Skills

  • Customer Relationship Management

  • Banking & Financial Services

  • Business Development & Sales

  • Negotiation & Persuasion

  • Verbal and Written Communication

  • Conflict Resolution & Problem Solving

  • Multitasking & Time Management

Certification

- Pre-Contract for Life Insurance Agents and Investment-Linked Life Insurance Certificate (PCIL)

References

Available upon request.

Additional Information

  • - Expected Salary: RM 2,700 - RM 2,900
  • - Availability: Immediate
  • - Driving License: Class D
  • - Own Transport: Yes
  • - Willing to Travel: Yes

Timeline

Sales Response Executive

Bank Islam Malaysia Berhad
05.2024 - 11.2024

Primary Banker

HSBC Bank Malaysia Berhad
06.2023 - 10.2023

Customer Care Executive

Hong Leong Assurance Berhad
12.2022 - 02.2023

Telemarketing Officer

CIMB Bank Berhad
10.2021 - 11.2022

Contact Centre Consultant

CIMB Bank Berhad
12.2019 - 03.2020

Bachelor of Business (Hons) - Engineering Entrepreneurship

Universiti Malaysia Perlis
01.2015 - 01.2018

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Sharifah Fatin Nazahah Syed Mustafa KamaTELEMARKETING EXECUTIVE