Sharifah Azzuria Syed Aman Shah
Administration Manager
Kota Kinabalu,12
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Sales Executive
Ireka Coperation Berhad
- Identifies business opportunities by identifying prospects and evaluating their position; researching and analyzing sales options
- Sells products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Senior Executive Manager
Richmind Group Sdn.Bhd
- Creating and monitoring projects and teams the whole Malaysia included Sabah & Sarawak teams
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Reviewing workloads and manpower to ensure targets are met
- Supporting the CEO or executive team's vision and process ideals
- Ensuring staff and team working on processes are happy and operating efficiently
- Supporting all functions of the business to work together.
Sales Executive
Seri Pajam Development Sdn.Bhd
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Sells products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Reservation & Ticketing Officer
Malindo Airways Sdn.Bhd
- Responsible to handling complaints from all passengers stem from an airline's inadequate response to a situation, especially flight delayed or cancelled
- Responsible for handling reservation and ticketing from walk-in customers and passengers specialist for Malindo Air and Lion Air
- To assist in ticket issuance, cancellation and refund issues for Malindo Air and Lion Air (Indonesian Carrier) customers and passengers
- Responsibility to submit daily sales report and ticketing supporting documents to Finance Department.
Customer Service Officer
Malindo Airways Sdn.Bhd
- Handling for Malindo Air and Lion Air passengers for their domestic or international travel requirement over the check-in counter, transfer desk and also at boarding gate
- Responsible to handling complaints from all passengers stem from an airline's inadequate response to a situation, especially flight delayed or cancelled
- Responsible to assist passenger for meals, accommodation and transportation in case flight has been delayed or cancelled
- Leading a team as a Team Leader to make sure all flight should be following the airlines SOP (Standard Operation Procedure) and company GOM (Ground Operation Manual) for achieve our OTP (On Time Performance)
- Submit a daily flight data and staff performance data to Station Manager and Head Quarters.
Customer Service Agent
KL Airport Service Sdn.Bhd
- Handling passenger's domestic or international flight with a right travel document and requirement over the check-in counter, transfer desk and also at boarding gate
- Mostly handling passengers for foreign airlines such as Emirates Airlines, Saudi Arabia Airlines, Sri Lankan Airlines, Lion Air, Mahan Air, Ethiopian Airlines and Air India Express.
Customer Service Officer
Hawk Rent A Car Sdn.Bhd
- Handling car rental booking and reservation for walk-in and online customer
- Handling booking from travel agent around the world via phone and email
- Handling for general clerical document and management
- Handling all incoming calls for reservation and booking inquiry and confirm request.
Kiosk Manager
ABN Network Sdn.Bhd
- Display leadership and professionalism at all times to train and develop all sales staff
- Motivate sales staff using creative ways to assist them in meeting and exceeding store or company sales objectives
- Coordinates sales and promotional activities of staff, increasing sales and profitability of the store
- Prepare a daily, weekly and monthly sales plan to maximize sales and meet or exceed goals (individual and store) and objectives
- To ensure all staff and store always on track for achieve daily, weekly and monthly sales target.
Senior Clerk
Aeon Credit Service (M) Bhd.
- Handling all incoming calls about credit management and company product and service such as Personal loan, Credit Card, Insurance and etc
- To maintain achieve daily, weekly and monthly company target
- To provide excellent customer service and to achieve individual target as well as team target
- To represent company positive and professional manner
- To work with all personnel and outside contacts to satisfy clients and achieve company goals
- To identify areas of improvement in company and assist in creating and implementing solutions
Education
2003/STPM/Computer & Economic Course -
Sekolah Menengah Sains Kuala Terengganu
Kuala Terengganu, Terengganu 06.2002 - 12.2003
2001/SPM/Science Of Technology -
Sekolah Menengah Kebangsaan Kompleks Mengabang Telipot
K.Terengganu, Terengganu 01.1997 - 12.2001
Skills
Skillsstrength
B2 &D, Yes (Fluent), Yes (Fluent), Yes
Qualificationsawards
- Best Sales Staff Award Quarter 4, 2015 by Seri Pajam Development Sdn.Bhd.
- Second Runner-Up Best Sales Staff Award Year 2016 by Seri Pajam Development Sdn.Bhd.
- International 5 Star Team Certification by International Quality Certification IAQ.
- Best Sales Staff Quarter 3, 2019 with Ireka Corperation Berhad.
H/ Pno
+6019 7787669
Citizen
Malaysian
Personal Information
- IC Number: 840307-11-5198
- Age: 37
- Gender: Female
- Marital Status: Married
References
- Datuk Lai Voon Hon, Group Managing Director, Ireka Corperation Berhad, +603 6411 6388
- Dato' Sri Mohd Arif Hamdi, Chief Executive Operation, Richmind Group Holding Berhad, +603 8210 5182
- Ms.Ten Fui Jean, Sales & Marketing Director, Seri Pajam Development Sdn.Bhd, +606-7992218
Certification
Best Sales Staff Award (Quarter 4)
Hobbies
Cooking & Reading
Timeline
Best Sales Staff Award (Second Runner-Up Year 2016))
12-2016
Best Sales Staff Award (Quarter 4)
12-2015
2003/STPM/Computer & Economic Course -
Sekolah Menengah Sains Kuala Terengganu
06.2002 - 12.2003
2001/SPM/Science Of Technology -
Sekolah Menengah Kebangsaan Kompleks Mengabang Telipot
01.1997 - 12.2001
Senior Sales Executive
Ireka Coperation Berhad
Senior Executive Manager
Richmind Group Sdn.Bhd
Sales Executive
Seri Pajam Development Sdn.Bhd
Reservation & Ticketing Officer
Malindo Airways Sdn.Bhd
Customer Service Officer
Malindo Airways Sdn.Bhd
Customer Service Agent
KL Airport Service Sdn.Bhd
Customer Service Officer
Hawk Rent A Car Sdn.Bhd
Kiosk Manager
ABN Network Sdn.Bhd
Senior Clerk
Aeon Credit Service (M) Bhd.
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