Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
SHARIFAH NAJIHAH

SHARIFAH NAJIHAH

ADMINISTRATIVE OFFICER
Kuching

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

9
9
years of professional experience

Work History

Operations Administrator

Myeg Services Berhad
Kuching, Sarawak
11.2021 - Current
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Provided answers to customer questions via phone and email.

Receptionist

Penview Hotel
Kuching
01.2020 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Office Administration Intern

Bestway Tour & Travel
Kuching, Kedah
03.2016 - 09.2016
  • Enhanced office efficiency by organizing and maintaining filing systems for important documents.
  • Aided in event planning activities such as arranging travel accommodations, booking conference spaces, and coordinating attendee logistics for company events.
  • Maintained a high level of confidentiality while handling sensitive information related to company or client matters.
  • Provided valuable support during meetings by taking detailed minutes that facilitated clear communication among attendees post meeting.

Education

Bachelor of Science - Tourism And Hospitality Management

Universiti Teknologi Mara (UiTM)
Sabah
04.2001 -

Skills

Resource allocation

Office administration

Resource management

Operational efficiency

Management

Data analysis

Software

Microsoft Office

Data Analysis

Google Workspace

Social Media Management

Timeline

Operations Administrator

Myeg Services Berhad
11.2021 - Current

Receptionist

Penview Hotel
01.2020 - 01.2021

Office Administration Intern

Bestway Tour & Travel
03.2016 - 09.2016

Bachelor of Science - Tourism And Hospitality Management

Universiti Teknologi Mara (UiTM)
04.2001 -

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SHARIFAH NAJIHAHADMINISTRATIVE OFFICER