Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHARAZIRA  MOHD ZAHID

SHARAZIRA MOHD ZAHID

HOUSEKEEPING SUPERVISOR
Kuala Lumpur

Summary

Proven Housekeeping Supervisor with a track record of enhancing guest satisfaction and streamlining operations at J HOTEL BY DORSETT. Expert in department coordination and cleaning practices, I have significantly improved team productivity and efficiency. Skilled in staff scheduling and task assignment, my leadership has fostered a welcoming atmosphere, directly contributing to increased customer satisfaction.

Overview

6
6
years of professional experience

Work History

Housekeeping Supervisor

J HOTEL BY DORSETT
05.2024 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Room Attendant ( PART TIMER )

Double Tree Hilton
04.2022 - 08.2022
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Housekeeping Room Attendant

SANI HOTEL
02.2021 - 12.2021
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Housekeeping Room Attendant

HOTEL PUTRA
12.2018 - 06.2020
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Education

High School Diploma -

SMK BANDAR RINCHING
Semenyih, Selangor, Malaysia
04.2001 -

Skills

Cleaning practices

Task assignment

Staff scheduling

Department coordination

Timeline

Housekeeping Supervisor

J HOTEL BY DORSETT
05.2024 - Current

Housekeeping Room Attendant ( PART TIMER )

Double Tree Hilton
04.2022 - 08.2022

Housekeeping Room Attendant

SANI HOTEL
02.2021 - 12.2021

Housekeeping Room Attendant

HOTEL PUTRA
12.2018 - 06.2020

High School Diploma -

SMK BANDAR RINCHING
04.2001 -
SHARAZIRA MOHD ZAHIDHOUSEKEEPING SUPERVISOR