Summary
Overview
Work History
Education
Skills
Additional Information
Preferences
Personal Information
Timeline
Generic
Sharanyah Raku

Sharanyah Raku

Kuala Lumpur,Malaysia

Summary

I am an experienced and passionate customer service professional with over 10 years of expertise in customer care, including roles in sales, telemarketing, and service management within the banking and aviation sectors. I am driven by a strong commitment to delivering service with a genuine, heartfelt approach that consistently exceeds customer expectations and contributes to the overall success of the organization.

With a proven track record in customer relationship management (CRM) and an excellent ability to actively listen, resolve complex issues, and adapt to fast-paced environments, I am confident in my ability to lead and motivate teams to achieve the highest standards of service. Whether managing customer service operations, leading sales initiatives, or overseeing cabin crew performance, my goal is always to provide exceptional service that not only meets but anticipates customer needs, while fostering loyalty and satisfaction.

As a highly motivated and solutions-oriented individual, I am eager to contribute my skills and experience to your team, ensuring operational efficiency and fostering a culture of excellence. I thrive in dynamic environments where I can continuously challenge myself, develop professionally, and support. I am excited by the opportunity to make a meaningful impact, work collaboratively, and drive the company’s objectives forward.

I am confident that my leadership abilities, customer-first mindset, and dedication to continuous improvement will allow me to excel in a managerial role at your esteemed organization. I would be honored to contribute to the success of the team and support the company’s mission to provide the highest level of service to its customers. Proactive [Job TItle] with expertise in developing, implementing and strengthening marketing plans. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives.

Overview

13
13
years of professional experience
22
22
years of post-secondary education

Work History

Cabin Crew

Singapore Airline Ptd Ltd
Changi, Singapore
08.2022 - Current
  • Provide exceptional level of customer service from the heart to passengers during their trip with 'happy and helping way' attitude
  • Work co-operatively across cultures and organisational boundaries to achieve shared goals
  • Enhance communication with passengers and fellow colleagues by identifying the touch Points for passengers and apply effective handling to different situations that may arise
  • Administer first aid to passengers in any emergency situation

Sales Admin Executive

iPay88 Sdn Bhd
02.2021 - 08.2022
  • Attending customer queries
  • Sales data entries
  • Maintaining customers database
  • Change request
  • Keep track of sales targets

Cabin Crew

Singapore Airline Ptd Ltd
Changi, Singapore
12.2019 - 01.2021
  • Provide exceptional level of customer service from the heart to passengers during their trip with 'happy and helping way' attitude
  • Work co-operatively across cultures and organisational boundaries to achieve shared goals
  • Enhance communication with passengers and fellow colleagues by identifying the touch Points for passengers and apply effective handling to different situations that may arise
  • Administer first aid to passengers in any emergency situation

Senior Cabin Crew

Malaysia Airlines Berhad
02.2015 - 12.2019
  • Provide excellent customer service, approachable and enthusiastic with the good sense of self-presentation
  • Ensure their comfort and safety throughout the flight
  • Ability to remain calm in emergencies when dealing with difficult passengers
  • Administer first aid to passengers in any emergency situation

Personal Service Ambassador

Maybank
06.2012 - 01.2015
  • Handle transactions and answer customer queries
  • Effectively communicate ideas, suggestions and answers
  • Complete complex money-related transactions
  • Offer upgrades and new banking services or products
  • Refer customer to people who specialized with the type of problem

Tele Marketing Team Leader

Sky Enigma
01.2023 - 03.2023
  • Company Overview: Promote the latest tourism worldwide which was established in USA Florida
  • Cultivated strong interpersonal skills by dealing with people from varied background
  • Enhanced leadership skills from training and leading new members
  • Promote the latest tourism worldwide which was established in USA Florida

Education

Bachelor of Science - Business Administration

LIMKOKWING University Of Creative Technology
Kuala Lumpur, Malaysia
01.2020 - 03.2023

Sijil Pelajaran Malaysia (SPM) - Science

Sekolah Menengah Kebangsaan Perempuan Methodist
Kuala Lumpur, Malaysia
01.2009 - 12.2024

Penilaian Menengah Rendah (PMR) -

Sekolah Menengah Kebangsaan Perempuan Methodist
Kuala Lumpur, Malaysia
01.2007 - 12.2009

Skills

Personal grooming standards

Passenger assistance

In-flight safety expertise

Exceptional communication

Teamwork and cooperation

Customer service

Problem-solving

Time management

Emergency care

Strong work ethic

Adaptability and flexibility

Relationship management

Team collaboration

Multitasking and organization

Public speaking

Marketing

Stress management

Training and coaching

Aviation regulations

Sales expertise

Administrative tasks

Airline operations

Business class service

Public interaction

Problem-solving abilities

Team leadership

Additional Information

Able to handle the responsibility of working independently., A good team player., Ability to prioritize workloads in order to meet strict deadlines., Ability to respond to pressures of continual change., Able to adapt in new and different working environment., Fast learner., Very ambitious., Focused and Customer Oriented.

Preferences

Full time, True, True, True, True, Possess driving license (Class D) and own transport.

Personal Information

  • Available: 1 Month
  • Age: 30
  • Gender: Female
  • Marital Status: Married
  • Religion: Hindu

Timeline

Tele Marketing Team Leader

Sky Enigma
01.2023 - 03.2023

Cabin Crew

Singapore Airline Ptd Ltd
08.2022 - Current

Sales Admin Executive

iPay88 Sdn Bhd
02.2021 - 08.2022

Bachelor of Science - Business Administration

LIMKOKWING University Of Creative Technology
01.2020 - 03.2023

Cabin Crew

Singapore Airline Ptd Ltd
12.2019 - 01.2021

Senior Cabin Crew

Malaysia Airlines Berhad
02.2015 - 12.2019

Personal Service Ambassador

Maybank
06.2012 - 01.2015

Sijil Pelajaran Malaysia (SPM) - Science

Sekolah Menengah Kebangsaan Perempuan Methodist
01.2009 - 12.2024

Penilaian Menengah Rendah (PMR) -

Sekolah Menengah Kebangsaan Perempuan Methodist
01.2007 - 12.2009
Sharanyah Raku