Sharan Kaur Mal Singh
Operations Manager
Kuala Lumpur
Summary
- I deliver great customer experiences within a call center environment.
- I fulfill the transactional needs of a person and commercial clients, proactively identifying and discussing client needs and if required referring to an appropriate channel or fulfilling directly where is appropriate.
- I ensure compliance and adherence to organization policies and procedure, as well as, assisting with call center administration and operations through completion of assigned task to ensure an effective and efficient operation.
- Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety.
- Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
USMILE Auto Garage
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Operation Executive
Leadpedia Sdn Bhd
- Oversee daily business operations
- Conduct surveys, data collection, research on given subject matter
- Recommend sales improvement plans
- Coordinate workplace events, travel arrangements, schedule meetings
- Compile sales reports and distribute them to relevant departments
- Handle inbound and outbound emails (email marketing)
- Handle inbound and outbound calls (voice marketing)
- Write proposals and design presentation decks for business sales
- Act as facilitator for company training programs
- Liaise with authorities and agencies
- Ad hoc jobs.
Sales Executive
Bakavion Sdn Bhd
1 2022
- Responsible for developing new business, growing existing accounts and meeting sales goals
- Maintaining the technical expertise and product knowledge necessary to make sales
- Identifying key decision makers
- Having meetings with potential clients to analyze their needs and present appropriate solutions
- Attending meetings, site visits & reporting
- Negotiating sales contracts
- Preparing sales quotations and proposals.
Sales Executive
Smart Galleria Group SDN BHD
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Explain products or services and prices, and answer questions from customers
- Record names, addresses, purchases, and reactions of prospects contacted.
Sales Executive & Patrolling Officer
JJ Security Sdn.Bhd
12.2020 - 03.2021
- Responsible for developing new business, growing existing accounts and meeting sales goals
- Maintaining the technical expertise and product knowledge necessary to make sales
- Identifying key decision makers
- Having meetings with potential clients to analyze their needs and present appropriate solutions
- Attending meetings, site visits & reporting
- Patrolling premises regularly to maintain order and establish presence
- Monitoring guards' equipment, attendance, and all requirements of guards.
Sales Executive
Ions Technologies (M) Sdn. Bhd / SRT CMS Security Sdn Bhd.
09.2020 - 11.2020
- Responsible for developing new business, growing existing accounts and meeting sales goals
- Maintaining the technical expertise and product knowledge necessary to make sales
- Achieving sales quotas within a protected territory
- Identifying target customers
- Identifying key decision makers
- Having meetings with potential clients to analyze their needs and present appropriate solutions
- Negotiating sales contracts
- Preparing sales quotations and proposals.
Customer Care Officer / CMS Monitoring Officer
Ions Technologies (M) Sdn. Bhd / SRT CMS Security Sdn Bhd.
06.2019 - 08.2020
- Responsible for monitoring and responding to security alerts for residential and corporate clients
- Direct front-liner as a liaison between clients, team leaders, and call center employees
- Assist Supervisor as mentor and monitor interaction between new hire and callers to ensure quality assurance standards
- Ensure strict adherence to company policies and procedural guidelines
- Provide customer service excellence and technical support on telephony systems
- Team player and work towards goals to exceed efficiency levels, quality assurance standards, and service level targets.
Customer Care Officer/ Monitoring Officer
Chubb (M) SDN. BHD
12.2013 - 05.2019
- Monitoring officer for residential customer corporate clients
- Direct front-liner as a liaison between clients, team leaders, and call center employees
- Assist Supervisor as mentor and monitor interaction between new hire and callers to ensure quality assurance standards
- Ensure strict adherence to company policies and procedural guidelines
- Provide customer service excellence and technical support on telephony systems
- Team player and work towards goals to exceed efficiency levels, quality assurance standards, and service level targets.
Customer Care Officer/ Monitoring Officer
Tyco Fire, Security & Services Sdn. Bhd
09.2012 - 11.2013
- Monitoring officer for residential customer corporate clients
- Direct front-liner as a liaison between clients, team leaders, and call center employees
- Ensure strict adherence to company policies and procedural guidelines
- Provide customer service excellence and technical support on telephony systems
- Team player and work towards goals to exceed efficiency levels, quality assurance standards, and service level targets.
Education
Sijil Pelajaran Malaysia (Malaysian Certificate of Education) -
Sekolah Menengah Covent Peel Road Kuala Lumpur
Skills
MS Word
MS Power Point
MS Excel
Operations Management
Team Leadership
Management
Marketing
Teamwork and Collaboration
Problem-solving abilities
Active Listening
Customer Service Management
Multitasking
Decision-Making
Excellent Communication
Customer Relations
Interpersonal Communication
Attention to Detail
Organizational Skills
Certification
Personal Branding Masterclass
Profilestrengths
- Ambitious, proactive & industrious professional, with 5 years distinguished performance in Customer Service industry
- Demonstrated success & expertise in Customer Service and Monitoring Service
- Highly energetic, positive & goal-oriented team player, with demonstrated professionalism, high-degree of flexibility, resourcefulness & commitment, capable of working in diverse & implement solutions, wherever required
- Equipped with strong problems-solving & interpersonal abilities, with the ability to grasp, analyze situations & implement solutions, whenever required
- Quick learner, possessing an analytical & innovative approach towards work with an eye for details along with the ability to quickly grab new concepts & technology
- Excellent communicator, sincere and dedicated professional, with ability to handle multiple tasks and activities in a high-pressure environment with deadlines
Additionalinformation
RM5,000.00 One (1) month notice/ Immediately,
Personal Information
- Date of Birth: 03/26/91
- Marital Status: Single
References
- Mr.Anand, 016-626 1656
- Mr.Sany, 012-388 1247, Sales Manager IONS
- Mr.Loges, 019-380 8208, Sales Manager Bakacopier
- Benson, 012-5106515, Managing Director USMILE Auto Garage
Accomplishments
- Achieved Sales of Luxury Vehicles by serving customers in a professional manner and also following with exceptional after sales services efficiently.
- Collaborated with team of 13 in the development of Automotive Production.
- Supervised team of 13 staff members in providing the best customer satisfaction for after sales.
Languages
English, Punjabi, Malay
Native language
Chinese (Mandarin)
Elementary
A2
Hindi
Advanced
C1
Interests
Motorbike Riding
Music
Dancing
Baking
Cooking
Social Gathrings
Entrepreneur Events
Timeline
Assistant Manager
USMILE Auto Garage
12.2023 - Current
Sales Executive & Patrolling Officer
JJ Security Sdn.Bhd
12.2020 - 03.2021
Sales Executive
Ions Technologies (M) Sdn. Bhd / SRT CMS Security Sdn Bhd.
09.2020 - 11.2020
Customer Care Officer / CMS Monitoring Officer
Ions Technologies (M) Sdn. Bhd / SRT CMS Security Sdn Bhd.
06.2019 - 08.2020
Customer Care Officer/ Monitoring Officer
Chubb (M) SDN. BHD
12.2013 - 05.2019
Customer Care Officer/ Monitoring Officer
Tyco Fire, Security & Services Sdn. Bhd
09.2012 - 11.2013
Operation Executive
Leadpedia Sdn Bhd
Sales Executive
Bakavion Sdn Bhd
1 2022
Sales Executive
Smart Galleria Group SDN BHD
Sijil Pelajaran Malaysia (Malaysian Certificate of Education) -
Sekolah Menengah Covent Peel Road Kuala Lumpur
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